Customer Experience Department

@roop_stephanie Hello @roop_stephanie, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly. x.com/messages/compo…

@SunwingVacay I did contact them.My claim was denied by WestJet. Air passenger rights suggests I just contact my cc company bc I will get nowhere with you or WestJet. We travel with you 2-3 times per year. So disappointed this is how your company now treats loyal customers.

I can't believe I am still waiting for my refund for my trip to Cuba that was cancelled last March. I paid for a trip and did not receive any service. All flights to Cuba were cancelled. Sunwing refuses to refund my money. I am so annoyed. @SunwingVacay

@MerileeToo Hello , Thank you for bringing this to our attention. My name is Alden Croos, and I’ll be happy to assist you. Kindly follow us back so we can send you a direct message and assist you further. – Alden Croos x.com/messages/compo…

@WestJet our connection was late. Missed the flight to Tokyo. Losing a whole day. You send us a $15 voucher when we are out nearly $1000 for prebooked hotel and transportation ?! Brutal. 😡

Thank you for contacting us. Regarding your concern,We'd like to have a look at this for resolution. kindly provide via DM your: -Full name. -Phone number. -Email address.

@macrurdn Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly. x.com/messages/compo…

@WestJet @AirCanada boarding planes by zones is the stupidest concept known to man. No one follows it not one person

@exxczyk Thank you for contacting us. Regarding your concern,We'd like to have a look at this for resolution. kindly provide via DM your: -Full name. -Phone number. -Email address. x.com/messages/compo…

@JCHanson101 @TorontoPearson We are on a westjet flight waiting to depart Pearson. 45 min delay so far. Pilot told us there's a nationwide IT outage, gave us the choice of deboarding but with the catch that if it's resolved those not on the plane might miss their flight.

@TorontoPearson What's going on at Pearson?! Just landed and been stuck on the tarmac for about 45 min. Captain says you have a flight planning issue and a bunch of planes are stuck. About to miss my connection. #YYZ #delays #pearson

@TheRealJVee Thank you for contacting us. Regarding your concern,We'd like to have a look at this for resolution. kindly provide via DM your: -Full name. -Phone number. -Email address. x.com/messages/compo…

@WestJet Passengers should have access to any bathroom onboard regardless of where they’re seated. That’s just human decency! What the hell is wrong with your airline? Is this a Canada thing or is your flight attendant a jerk?

@samantha_dsa Hello , Thank you for bringing this to our attention. My name is Alden Croos, and I’ll be happy to assist you. Kindly follow us back so we can send you a direct message and assist you further. – Alden Croos

@WestJet, can someone DM me about a baggage payment I just made for a trip tomorrow? Thanks!

@wpg204_ Hello , Thank you for bringing this to our attention. My name is Alden Croos, and I’ll be happy to assist you. Kindly follow us back so we can send you a direct message and assist you further. – Alden Croos

@WestJet 60 days and still nothing on my expenses being reimbursed? @CTA_gc

@TravelsofGreg Hello , Thank you for bringing this to our attention. My name is Alden Croos, and I’ll be happy to assist you. Kindly follow us back so we can send you a direct message and assist you further. – Alden Croos

@DrBellinger @WestJet WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds. Awful.

The @WestJet policy of "no carry on" bags is absolutely obscene, even by airline standards. My flight was barely 50% full, yet I had to pay at the gate $70!! to check my bag because apparently I had the wrong type of ticket. If flying to/from Canada, use someone else. #gouging

@gyro31 Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly. x.com/messages/compo…

@WestJet Hello. Can you please rebook our flight from Paris to Nice today? Our flight from Calgary (WS10) was diverted to St Johns and we need a new flight from CDG to Nice. Thanks.

@makeitBUtiful Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.

@WestJet it is ridiculous how you treat people with disabilities

@DrBellinger Greetings from Dalton at Customer Support. To continue assisting you, please message us privately with your contact details and a brief overview of the matter. x.com/messages/compo…

@WestJet You guys are so disrespectful. You chose the only aircraft with bad legroom and no reclining seats for a 5 hour minimum flight from Toronto to St. Lucia today May 17th? It is the only aircraft outfitted that way! I, AMONG EVERYONE ELSE, PAID FULL FARE! #westjet #canada

@WxPilot Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.

@WestJet I booked flights from Penticton to North Bay weeks ago with a same-day connection through Calgary. Today I was notified that my itinerary was changed to an overnight stay in Calgary. WestJet says they will not cover the hotel and will only offer a full refund. For travelers from smaller communities like Penticton, this creates significant inconvenience and unexpected costs. Very disappointing customer service. #WestJet #Travel #CustomerService #Canada

Checking in to a westjet flight in Regina @WestJet absolutely painful…. No idea what they are doing …. Took forever and all speaking a language other than English or French…. We are in Canada!!!

@slipon1 Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.

@Raine446655 Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.

@WestJet After hour and half finally. To find out the web had a flight and cost half the cost Westjet had and the flight no longer existed. Very frustrating

@WestJet on hold for 1:24 Hour and 24 min. Absolutely unbelievable

@RichardRWRB Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.

@vmaksupreme Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.

@WestJet can’t use my travel bank online to add luggage. Charge me a premium when I call in to use my travel bank. This is the type of nickel and diming that makes you lose customers.