Customer Experience Department

23 posts

Customer Experience Department

Customer Experience Department

@CustomerEx75144

Katılım Mayıs 2026
21 Takip Edilen2 Takipçiler
stephanieR🇨🇦
stephanieR🇨🇦@roop_stephanie·
@SunwingVacay I did contact them.My claim was denied by WestJet. Air passenger rights suggests I just contact my cc company bc I will get nowhere with you or WestJet. We travel with you 2-3 times per year. So disappointed this is how your company now treats loyal customers.
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Nicole
Nicole@Nicole3164·
I can't believe I am still waiting for my refund for my trip to Cuba that was cancelled last March. I paid for a trip and did not receive any service. All flights to Cuba were cancelled. Sunwing refuses to refund my money. I am so annoyed. @SunwingVacay
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Merilee 🇨🇦
Merilee 🇨🇦@MerileeToo·
@WestJet our connection was late. Missed the flight to Tokyo. Losing a whole day. You send us a $15 voucher when we are out nearly $1000 for prebooked hotel and transportation ?! Brutal. 😡
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
Thank you for contacting us. Regarding your concern,We'd like to have a look at this for resolution. kindly provide via DM your: -Full name. -Phone number. -Email address.
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@macrurdn Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly. x.com/messages/compo…
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Matt Slusarczyk
Matt Slusarczyk@exxczyk·
@JCHanson101 @TorontoPearson We are on a westjet flight waiting to depart Pearson. 45 min delay so far. Pilot told us there's a nationwide IT outage, gave us the choice of deboarding but with the catch that if it's resolved those not on the plane might miss their flight.
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Jason Hanson
Jason Hanson@JCHanson101·
@TorontoPearson What's going on at Pearson?! Just landed and been stuck on the tarmac for about 45 min. Captain says you have a flight planning issue and a bunch of planes are stuck. About to miss my connection. #YYZ #delays #pearson
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Jay Valles
Jay Valles@TheRealJVee·
@WestJet Passengers should have access to any bathroom onboard regardless of where they’re seated. That’s just human decency! What the hell is wrong with your airline? Is this a Canada thing or is your flight attendant a jerk?
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@samantha_dsa Hello , Thank you for bringing this to our attention. My name is Alden Croos, and I’ll be happy to assist you. Kindly follow us back so we can send you a direct message and assist you further. – Alden Croos
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@wpg204_ Hello , Thank you for bringing this to our attention. My name is Alden Croos, and I’ll be happy to assist you. Kindly follow us back so we can send you a direct message and assist you further. – Alden Croos
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ryan
ryan@wpg204_·
@WestJet 60 days and still nothing on my expenses being reimbursed? @CTA_gc
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@TravelsofGreg Hello , Thank you for bringing this to our attention. My name is Alden Croos, and I’ll be happy to assist you. Kindly follow us back so we can send you a direct message and assist you further. – Alden Croos
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Greg
Greg@TravelsofGreg·
@DrBellinger @WestJet WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds. Awful.
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Brent
Brent@DrBellinger·
The @WestJet policy of "no carry on" bags is absolutely obscene, even by airline standards. My flight was barely 50% full, yet I had to pay at the gate $70!! to check my bag because apparently I had the wrong type of ticket. If flying to/from Canada, use someone else. #gouging
Brent tweet media
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@gyro31 Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly. x.com/messages/compo…
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Keith Hadden
Keith Hadden@gyro31·
@WestJet Hello. Can you please rebook our flight from Paris to Nice today? Our flight from Calgary (WS10) was diverted to St Johns and we need a new flight from CDG to Nice. Thanks.
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@makeitBUtiful Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.
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Walton Mark
Walton Mark@WxPilot·
@WestJet You guys are so disrespectful. You chose the only aircraft with bad legroom and no reclining seats for a 5 hour minimum flight from Toronto to St. Lucia today May 17th? It is the only aircraft outfitted that way! I, AMONG EVERYONE ELSE, PAID FULL FARE! #westjet #canada
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@WxPilot Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.
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Richard ████████
@WestJet I booked flights from Penticton to North Bay weeks ago with a same-day connection through Calgary. Today I was notified that my itinerary was changed to an overnight stay in Calgary. WestJet says they will not cover the hotel and will only offer a full refund. For travelers from smaller communities like Penticton, this creates significant inconvenience and unexpected costs. Very disappointing customer service. #WestJet #Travel #CustomerService #Canada
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sillyy
sillyy@slipon1·
Checking in to a westjet flight in Regina @WestJet absolutely painful…. No idea what they are doing …. Took forever and all speaking a language other than English or French…. We are in Canada!!!
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@slipon1 Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@Raine446655 Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.
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Raine
Raine@Raine446655·
@WestJet After hour and half finally. To find out the web had a flight and cost half the cost Westjet had and the flight no longer existed. Very frustrating
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Raine
Raine@Raine446655·
@WestJet on hold for 1:24 Hour and 24 min. Absolutely unbelievable
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@RichardRWRB Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.
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Customer Experience Department
Customer Experience Department@CustomerEx75144·
@vmaksupreme Hello, this is Alden. Thank you for contacting us, and we sincerely apologize for the inconvenience caused. Please share your email address together with full details of your concern through DM so our team can assist you accordingly.
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V@vmaksupreme·
@WestJet can’t use my travel bank online to add luggage. Charge me a premium when I call in to use my travel bank. This is the type of nickel and diming that makes you lose customers.
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