Diana Wong

@7NewsSydney @sarina_andaloro Can the tunnel operators refund us the cost of the wasted tolls today? Count myself lucky I was stuck for 90 min only today (instead of normal 15 min journey)

Cracks and bulges discovered in the M4 westbound tunnel roof during overnight roadworks caused a major traffic crisis in Sydney. @sarina_andaloro

@LiveTrafficSyd Unbelievable that the entry points to the tunnel are not closed 😩

⛔ HABERFIELD TO NORTH STRATHFIELD: M4 Tunnel is closed westbound between Wattle St and Concord Rd due to late finishing roadwork. ⬅️ Westbound traffic is being diverted onto Wattle St. 🔴 Allow extra travel time as traffic is heavy. 📲 Latest updates: livetraffic.com/incident-detai…

@LiveTrafficSyd It is a mess still!

@CaptBlue3 @Mark_Butler_MP If it even exists 😩

@Mark_Butler_MP Demand that optus table their Threat and Risk assessment, Disaster Recovery and business continuity plans for the 000 service. What fail, redundancy is in place. It'll make interesting reading I'm sure

1/ My thoughts are with the family and friends who lost a loved one in Queenstown. No Triple Zero outage is acceptable.

@optus_help Have sent a message in the case section of Help and Support via the app - no response from your company. We need to speak to a senior person who is able to make decisions and fix the changes @Optus made on our business accounts without our permission

@DF_Wong Hi Diana - apologies for any inconvenience this may have caused. So we can help further, please DM us on Facebook or Instagram → help.optus.com.au/m/social. Otherwise, you can message us in the My Optus app → app.optus.com.au/msg-us or call us on 133 937. Aman

Optus has admitted to even more mistakes and delays over its deadly 000 meltdown. Overseas call centres dismissed pleas from desperate callers and the company can't promise it won't happen again. @PaulKadak @rosannakingsun 7NEWS.com.au

@optus_help I’ll let the telecommunications ombudsman sort it out, alternatively your business case manager can call as requested by the ombudsman

Hi Diana, we've requested in our Facebook conversation that you provide your details so we can access your account to investigate your issue and pending case. You've declined to provide your details so we're unable to investigate. If you change your mind and provide those details on our secure form we can investigate as we've offered to do - Aron

Well said @smh Bevan Shields Stronger government response needed after unacceptable Optus outage smh.com.au/national/nsw/s… @ACCAN_AU

@optus_help Shame that the staff are challenging to deal with via Facebook messenger and we have to repeat the same story again and again. We just want the accounts fixed, unauthorized changes reversed and duplicate services/fees repaid

@DF_Wong Hi Diana. I can see that we have replied to your Facebook message, please check for our response there - Jim

@optus_help Have not received it

@Mon4Kooyong Struggling to deal with @Optus - they made unauthorized changes to our 2 phone accounts without our permission, charged us extra for a duplicate NBN service we did not request, then closed the original NBN service without our permission, worst service ever #optusfail

Optus has failed Australians too many times. This time, staff in offshore call centres failed to act for hours, despite knowing 000 calls weren’t going through. 4 people died. The govt has to assume responsibility for our emergency services communications systems.

@optus_help @gigantiqandy @Optus Wonder why @Optus has made unauthorized changes to our 2 phone accounts without our permission, charged us extra for a duplicate NBN service we did not request, then closed the original NBN service without our permission, worst service ever #optusfail

@gigantiqandy @Optus Hi Andy, we're sorry to hear about the experience you've had regarding the Optus payment reminders when you are not with Optus. Please send us a Private Message here → help.optus.com.au/m/social, and we can take a look into it from our end to help resolve it. -Enku

Thanks again @Optus for once again sending me a reminder to pay an account that is not mine. I am not customer of yours and have not been for many years… yet every month I get the same annoying notifications about some poor person whose account is due.

@Globalbiosec @optus_help @Optus Having issues with @optus - unauthorized changes to our business accounts, duplicate charges for existing services, more unauthorized changes and failure to contact client. Worst customer service ever and still unresolved even with ombudsman’s help @optus #optusfailure

Hello @optus_help - another epic fail. My 90 year old father is in a nursing home and I pay his Optus mobile phone bills. His phone is his only connection to the world and bills were paid, but they cancelled his phone. He is unable to navigate the help process. @Optus #Optus

@GreenEDGEteam Fantastic effort Chris Harper!

🏁 WINNER! Chris Harper, YOU LEGEND!!! 👑 He holds on to take his maiden Grand Tour stage win! And what a way to do it! One for the good guys! 👏 RESULT: 1️⃣st 🏆 🇮🇹 #GirodItalia

@ProfRAScolyer Wishing you all the best

Thankyou to everyone for your kind thoughts and well wishes. I have undergone what is a complex surgery and am incredibly grateful to my medical team at Chris O’Brien Lifehouse for their exceptional care and support, particularly A/Prof Brindha Shivalingam. I would also like to express my heartfelt thanks to my family & friends for their unconditional love and unwavering support throughout this journey.  Now I am focused on my recovery and will share more updates when I am able. Thankyou in advance for your patience and understanding. @COBLH @SydneyLHD @Sydney_Uni @Dr_Brindha

@ProfRScolyerMIA Wonderful news!

Still no sign of recurrence of my glioblastoma on the latest MRI scan. I couldn’t be happier!! It’s 18 months today since my brain tumour came to light. Thank you to all those who have been part of the medical & scientific teams involved in my treatment and care and scientific analysis of my tumour. @SydneyLHD @Sydney_Uni @AllenAndUnwin @gmaddox @ausoftheyear #Brainstorm

@andrevegassi @LiveTrafficSyd The CBD is a mess as well, gridlocked

@LiveTrafficSyd Do you have any information on when lanes will start to open? Traffic is backed up in Mosman at the Ourimbah Road and Spit Road intersection

SYDNEY HARBOUR BRIDGE: All lanes are closed in both directions while emergency services attend a multiple vehicle crash on the deck of the bridge. Avoid the area.

@CrabbBrendan Great advice!

Air quality not great when boarding & waiting for planes to take off as I am now - you’re breathing a lot of other people’s exhaled air. As with buses, trams & trains, this is a v good time to wear a respirator mask. Protect yourself & others.

@shoshanahjacobs 🥰

What do scientists heading to the Arctic at stupid o’clock in the morning look like? This 👇

@YouAreLobbyLud @Kate_Taz We are still wearing N95s on the plane 😊

@Kate_Taz Almost no one

We choose health, life.