Danielle

@JustEatUK I received the wrong order. The delivery i got clearly has the wrong order number on the bag. The driver agreed and I have pictures of proof and customer service can’t do anything? I paid for food I didn’t receive! How is this allowed??

@Tesco Purchased 2 packs of multipack crisps today, both sealed externally but most of the bags split open inside, stale and obviously inedible! I’m not driving 40+ mins back to store for a £3.50 refund! Please advise further. Thanks.

@sainsburys What about store credit? Thanks

@DHarbourella We wouldn't be able to refund those in that case unfortunately. If there is anything else I can assist you with, please don't hesitate to get back in touch. Rob

@sainsburys Hello! I bought some ‘Wicked’ merch for my daughter for Xmas on 12th Nov and it’s all now half price! What are my return options, with an over 30days receipt? Do you have a Xmas policy? Thanks!

@sainsburys It’s out of the 30days? I purchased on 12th November. Thanks

@DHarbourella Hi, Danielle. We'll be happy to exchange or refund it for you. If it's within 30 days, in its original condition and you've got proof of purchase, you can return your item to any of our stores. Rob

@DptService8 @lookfantastic Official CS account??

Kindly follow us and send a DM so we can prioritize your case and assist you promptly. ✨

@lookfantastic Do you use another account to create communication via WhatsApp? Because someone has called me asking to set up a Lemfi account and add card details??

@DHarbourella We can only apologise, I can see that we have since been in touch. Thank you, Jade 💗 x

@lookfantastic Hi, I no longer need an order that has been dispatched late. My date confirmation query and cancellation request weren’t acknowledged over the message feature, so I’ve sourced it elsewhere but it has been sent this morning.Will you provide a prepaid returns label?

@marksandspencer Hi, my password reset option isn’t sending me an email to complete. It’s been 24hours, multiple attempts and I’ve done all other trouble shooting options. Can you help? Thanks

@HalifaxBank Am having issues logging in to online banking via desktop site. Same problem using multiple browsers also. Is there a problem? Thanks.

@HalifaxBank @ImeldaYates @HalifaxBank . I’m having the same issue. Same in multiple browsers.

@ImeldaYates Hi Imelda, I'm not aware of any issue with the website. Can you try loading with a different browser to see if that helps. ^Heather

@HalifaxBank is there a problem with online banking using the website? I've added my credentials, page looks to load, then goes blank!

@BekoUK Hi, I have a ‘Clean and Shine’ 65 degrees program on my new dishwasher but can’t find anything in the manual/online about its details. Could you help? I don’t mean ‘Quick and shine’ which I also have, I have both. Thanks

@JoeCoop14372336 @JustEatUK The same has happened to me.. have you resolved this?

@JustEatUK I had a £20 gift voucher, I pressed checkout but was paying an extra £5 by card. When I pressed checkout I realised the address was wrong so I clicked off the card payment page, and now my voucher had disappeared and I haven’t used it or been able to get any food?

@JustEatUK Hi, my account credit has disappeared through the payment confirmation process and gone to £0 when it hasn’t been used.. can you help? Thanks

@SkyHelpTeam Hi, is there a broadband issue in RM7?

@LBofHavering Do you have a contact number for someone who can help with a traffic PCN? Losing the reduced charge amount if an appeal is failed, is unbelievable. You now have to pay for the opportunity to explain genuine unavoidable circumstances and risk a higher fine!

@schuhHELP Hi, how long do I have to collect an online order delivered to store please? Thanks!

@NewLookHelp Hi, can you please confirm if postage costs are refunded if an order is returned within 14 days? Thanks!

@PizzaExpress @UberEats Have done that. Thanks.

@DHarbourella @UberEats Please contact us with the full details and a copy of your receipt via pizzaexpress.com/help-and-conta… quoting reference #981705.

@PizzaExpress Hi, Uber @UberEats delivered our order, which was cold and soggy and is trying to say the below dish isn’t eligible for a refund because the pesto and cheese topping was a ‘free item’ so dry dough balls is an acceptable substitute 🤔😢

@PizzaExpress @UberEats They said as the pesto isn’t a separate paid item they can’t help? Surely that’s not right.

@DHarbourella @UberEats So sorry your delivered meal wasn’t up to our usual standard. You can contact the Uber Eats Customer Services team via the help section of the Uber Eats app, and we’ll ensure it’s looked into.