Dan French

@AppleSupport have a laptop that was eligible for a screen replacement but I didn’t know about this so when it was taken to an authorised repair centre, I was quoted for the screen replacement. I have now found out it should have been done free but the repair program has closed

@Apple have a laptop that was eligible for a screen replacement but I didn’t know about this so when it was taken to an authorised repair centre, I was quoted for the screen replacement. I have now found out it should have been done free but the repair program has closed, help?

@British_Airways having trouble using veriFly to unlock online check-in, doesn’t support country destination Canada. How do we check in online without veriFly?

@Screwfix this one is unavailable for delivery too. it did appear as available for delivery but once in the basket and put in payment details, the order fails as shows it is unavailable

@DanFrench4 Apologies the chalk is available for home delivery. Many thanks, Elly

@Screwfix Are you getting any more Nest Mini to go with the offer of a free one when you buy a Nest Thermostat?

@Screwfix Thanks for the reply, where are they available? its not showing as available for delivery and have searched for nearly all of London and South East England and no click and collect either

@DanFrench4 bit.ly/3bgikQw It is showing as we have some of the charcoal available. Many thanks Ely

@DVLAgovuk My partner is waiting for a medically renewed licence for 8 weeks. She can't insure her car or get to work - Do not refer us to your website we have online chatted, calling, emailed, complained and NOTHING. Just tell us when she is going to receive it. We have DMed you

@DFS Order placed on Oct 12th 2020 for a @dwell dining table. You have no idea whats going on. I phoned Dwell and was told that they had told you about the delay to our order but you didnt pass on that information. Absolute rubbish customer service.

@dwelluk Ordered a dining table on October 12th 2020 and still havent heard anything. Table is now showing as delivered in 4 weeks on your website, rubbish service. Contact me so i can pass my order number.

@leighto09195722 They didn’t call us so we called them and we are getting some on May 14th and the rest May 19th, feeling extremely lucky. Not sure if it depends on the style of kitchen ordered.

@DanFrench4 Did you get your call?

@leighto09195722 don’t suppose you got an email from bandq about kitchen orders? We still haven’t got any communication

@leighto09195722 They are ringing us back tomorrow morning for a date so we will see. We have ordered artemisia midnight blue, are you the same?

@DanFrench4 Let me know what date you get thanks

@leighto09195722 Just rang and said they will call us back tomorrow morning with a delivery date, let’s see eh!

@DanFrench4 0333 014 3097 ring them they are answering calls now, good luck

@leighto09195722 Thanks for the update, putting the phone on loud so we don’t miss it!

@DanFrench4 Had a phone call today and delivery date of 10th July, going to get a quote from Howdens and look to get a refund

@leighto09195722 Well we are very tempted, just want to hear something official from them which by the sounds of it should be tomorrow, thanks for the info though and good luck!

@DanFrench4 Jan? My god think I would cancel if they told me that

@leighto09195722 hi, saw that you tweeted bandq about kitchen deliveries, we should have had ours on the 21st but haven’t heard a thing. Would you mind messaging me what they sent to you about kitchen deliveries? Would be a great help for us, thanks

@leighto09195722 Our delivery date has been pushed back to jan 7th 2021 but not been cancelled as far as we can tell

@DanFrench4 Hi, they said they would be emailing everyone tomorrow about deliveries and when they should arrive, ours was due on the 4th April they cancelled the night before, when did they cancel yours?.

@bandq_help @wv10chris @bandq_help been without a kitchen since April 21st, my partner tweeted you on the 21st with no reply, completely unacceptable, reply now

@wv10chris Sorry for the delay, Chris. We've responded now. Kellli

@bandq_help still waiting for a refund for order number 1009272215, for a click&collect order and not everything was in stock, therefore not collected? Received email day after stated everything was collected. Immediately contacted via website on 17/4 and had no contact since

@bandq_help @cameronwilts @bandq_help can I ask why you are replying to people who tweeted today yet we have tweeted ages ago and no reply?

@cameronwilts Hi, Cameron. Thanks for getting in touch with such great feedback. Please send us a DM, and we'll advise on giftcards. Kelli twitter.com/messages/compo…

@BandQ wow amazing store at Leominster. Felt at ease even with sever mental health issues. Was able to shop alone while my career was in the car!! Can you also tell me how much is left on a gift card?

@bandq_help kitchen delivery due Monday 21st April, it didn’t turn up. Been emailing you since then as you have not contacted us at all. Website now says delivery due 7th January 2021. What is going on? Been without a kitchen since then, please reply