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@DinnerlyUS

Open the door to unfussy, affordable weeknight cooking.

Katılım Ocak 2017
57 Takip Edilen1.4K Takipçiler
dinnerly
dinnerly@DinnerlyUS·
@Mr_B_Smith_ Hi , thank you for sharing your experience. We’re really sorry to hear this; it’s not what we want for our customers. Dinnerly is a self-managed subscription, and reactivations typically require customer action. That said, we’d like to review your account to understand exactly...
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B Smith
B Smith@Mr_B_Smith_·
We've loved @DinnerlyUS for years and had some delicious meals delivered. They restarted my cancelled subscription, billed me, then shrugged it off. Their billing is predatory. Customer service would be improved with a robot rather than a human reading a script. #DinnerlyDisaster
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dinnerly
dinnerly@DinnerlyUS·
@kevinjmorton Hi , thanks for your feedback. We're sorry to hear that you have received unwanted ingredients and that our service has not met your expectations. Please send us a DM with the email under your account so we can further assist you. All the best!
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Kevin Morton
Kevin Morton@kevinjmorton·
Wow @DinnerlyUS. Your customer service is horrible. I checked the option for no pork, and you are sending me pork. And your customer service said there is nothing they can do. I am cancelling my account.
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dinnerly
dinnerly@DinnerlyUS·
@PrincessPTSD123 Hi , we’re so glad to hear your family enjoyed the meal! Thanks for giving Dinnerly a try; we hope the next ones are just as tasty (and maybe a bit quicker)!
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Kitty
Kitty@PrincessPTSD123·
Tried my first @DinnerlyUS meal: General Tso's chicken with rice & broccoli. Kids loved it! Prep was easy but took ~1hr vs. 40min estimate. Planning 4 meals/wk for a month to escape our food rut. Solid start! #MealKits
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dinnerly
dinnerly@DinnerlyUS·
@appoloniustyana Hi , thanks for your feedback! We do have steak dishes, which you can check by viewing our menu at dinnerly.com/menu. Our menu will vary each week, so the amount of steak dishes might change. Feel free to DM us if you need help with anything. Cheers!
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Appolonius
Appolonius@appoloniustyana·
@DinnerlyUS Is Dinnerly ever going to put steak back on the menu?
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dinnerly
dinnerly@DinnerlyUS·
Hello, CANCER season! ♋️ The emotional, sensitive, and caring nature of Cancers really brings out our comforting side. Here's a roundup of our fav summer classics to indulge in this season! ⁠
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dinnerly
dinnerly@DinnerlyUS·
@FluffBugg Hi , thanks for your response. We're sorry to hear that you're experiencing issues sending us a DM. If possible, kindly send us an email to hi@dinnerly.com, so we can further assist you. All the best!
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dinnerly
dinnerly@DinnerlyUS·
@FluffBugg Hi! I'm sorry to hear that. Feel free to send us a DM with your email address and we will look into it!
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dinnerly
dinnerly@DinnerlyUS·
@SamsaraBLVG Hi there, thanks for your feedback. It sounds that you might have updated your delivery day since creating the account, alongside the fast-delivery of your first order. For clarity, asides from the 1st order, the cut-off to produce a box is either 6 or 7 days before the delive...
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SamsaraGX66
SamsaraGX66@SamsaraBLVG·
I found a food service I cancelled before my first box arrived, why? They have charged me for the following week before I get my first box. I got charged twice in 3 days. ⁦@DinnerlyUS⁩ dinnerly.com/accounts/setti…
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dinnerly
dinnerly@DinnerlyUS·
@BillionthOne @FedEx @FedExHelp Hi ! Thanks for reaching out. We're sorry to hear you had a poor experience with your deliveries. If additional assistance is needed, feel free to DM us with the email address associated with your membership. All the best!
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BillionthOne
BillionthOne@BillionthOne·
@DinnerlyUS i stopped using your service because of @fedex you should look into why your service is so bad in some areas @FedExHelp fedex is the worst in my area
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dinnerly
dinnerly@DinnerlyUS·
@ThePreferredOne Hi . You can contact us at 888-267-2850 Monday through Saturday. Also, feel free to email us at hi@dinnerly.com (mailto:hi@dinnerly.com) and we will get back to you at our earliest. All the best.
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dinnerly
dinnerly@DinnerlyUS·
@ThePreferredOne Hi . We're so sorry to hear that you were missing ingredients. Please DM us your issue and provide us as well with the email address associated with your account so we can further assist you. All the best!
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dinnerly
dinnerly@DinnerlyUS·
@strrrfckr Hi , we’re sorry to hear about your experience — that’s not the service we aim for. 😔 Please DM us your order details or email support@dinnerly.com so we can make it right. Thanks for your patience! Best!
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the concept of nonbinary trade
the concept of nonbinary trade@cholibaby·
hey so don't ever buy from @DinnerlyUS. my first box never even came, the first agent i talked to ghosted me and ended the chat w/o responding, my second box still was delayed and they didn't deliver it to my door, then when i cut into the potatoes they were like this and squishy
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dinnerly
dinnerly@DinnerlyUS·
@sharilyn325 Hi there, thanks for your message. Our apologies for the late reply. We are sorry to hear that you're disappointed with our service. We kindly ask that you send us a direct message with the email associated with your account so that we can further assist you. We look forward t...
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Sharilyn325
Sharilyn325@sharilyn325·
@DinnerlyUS WTH happened to your company. Your service sucks and the veggies were moldy. And I’ve paid over $80 for meals I haven’t received
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dinnerly
dinnerly@DinnerlyUS·
@matthewgmccabe Hi! Sorry to learn about the delivery in your delivery, Can you please DM us with your account email so we can look into it for you? Thanks!
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Matt McCabe
Matt McCabe@matthewgmccabe·
@DinnerlyUS how do you communicate when there are significant delays for delivery? Not sure I want my second box at all, but wouldn't want two boxes within a couple days of each other.
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dinnerly
dinnerly@DinnerlyUS·
@counter_stupid Hi , thank you for your comment. We are sorry to know you have been experiencing some issues with your most recent deliveries and understand how inconvenient the situation is. To be able to further assist and follow up on the matter we would kindly ask you to reach out to our ...
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WarAgainstStupidity
WarAgainstStupidity@counter_stupid·
@DinnerlyUS Two consecutive deliveries with no recipe cards. I'm beginning to have serious concerns about the reliability of your service. I know I can find the recipes online, but that just shifts the onus onto the customer.
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dinnerly
dinnerly@DinnerlyUS·
@alltravel_sd Hi , thanks for reaching out! We're sorry to learn you experienced an issue with your delivery. If you still need help, feel free to contact our customer care team at hi@dinnerly.com, or on our live channels via chat or at 888-267-2850. All the best!
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MM
MM@alltravel_sd·
@DinnerlyUS I hate that delivery driver dropped off my box in front of my door. It is a hazard, do something about it Dinnerly
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dinnerly
dinnerly@DinnerlyUS·
@BVRlive Hi there, thanks for your message. Our apologies for the late reply. We are sorry to hear that you're disappointed with our service. We kindly ask that you send us a private message with the email associated with your account so that we can further assist you. We look forward ...
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BVR
BVR@BVRlive·
Hey @DinnerlyUS! I am willing to bet they can't or won't - So, what you got cooking? I am ready to jump if your team can actually deliver what I order.
BVR@BVRlive

At this point my account is already cancelled and I am looking at alternative options. The only way I would be even considering trying again after dealing with your support is if: * Next order 100% free * Potatoes must be within actual weight range More than happy to allow you all to choose the recipes and everything (Of course must contain potatoes)- Because at this point, I know the distro will short them. I'll be more than happy to eat my words and resubscribe.

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dinnerly
dinnerly@DinnerlyUS·
@MoqaLoka Hi , thanks for your feedback. We are sorry to hear that you've experienced issues with your Dinnerly box! Please send us a DM with the email under your account so we can further assist you. Looking forward to hearing from you!
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C.jay
C.jay@MoqaLoka·
@DinnerlyUS must know I'm too skinny because I'm pretty sure these other dinners aren't supposed to be in the box.
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dinnerly
dinnerly@DinnerlyUS·
@70Frenchy Hi , Dinnerly is a sister company of Marley Spoon. Apologies for the mix-up. If you'd like to chat about anything related to your Dinnerly subscription, kindly contact our Customer Care team at hi@dinnerly.com. Looking forward to hearing from you. All the best!
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Frenchy70
Frenchy70@70Frenchy·
@DinnerlyUS orders have been coming after 8pm for the past month when usually 11am. Forcing us to come up with something else for dinner. This week no delivery AT ALL, yet we paid. Supposed to be here Monday before noon, it's now Tuesday 6pm. No dinnerly. Unacceptable. Fix it!
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dinnerly
dinnerly@DinnerlyUS·
@70Frenchy Hi , thanks for your response. We are sorry to learn about your experience. If you cannot DM us, please feel free to provide your comments to our Customer Care team at contact@marleyspoon.com, chat, or phone call. This way, we will be able to assist you further. Best wishes!
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dinnerly
dinnerly@DinnerlyUS·
@70Frenchy Hi , thanks for your feedback. We are sorry to hear that our deliveries have not been up to standards! This should never happen and we can understand how inconvenient it is. Kindly send us a DM with your account email so we can pass on your feedback internally. All the best!
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Keşfet

@Mr_B_Smith_ @kevinjmorton @PrincessPTSD123 @appoloniustyana @FluffBugg @SamsaraBLVG @BillionthOne @FedEx