Edel MacAodh

@Postvox Can you tell me why you continue to return parcels coming in from US companies stating the the declarations are incorrect when the company is compliant with in EU regulations? Also you deliver some, don't deliver others even though decs are the same for all parcels?

@HyperVerse6 Done :)

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@Edel_Hope @Postvox They cut me off all the time Edel because they cant answer my question. An Post are providing a shocking service at the minute

@Postvox how can it be "long user inactivity" if Chris Messaged me at 16:39 and it's 16:39 on my screenshot. Less than 1 minute to read and reply or it times out?? That's too long?!

@endamoynihan @Postvox They don't engage with me eitherbecause I've proven theyre incompetent and Ive had it confirmed by REVENUE & EU COMMISSION that they are not operating correctly, but they dont give a toss! They have blocked my tweets from showing on their feed too, thats why I reply to comments

@Postvox So... I'm back again. did you add me to a list of people you don't deliver to anymore because I was not nice to you on twitter or is it standard policy to just take the money and run now? WHERE IS MY PRODUCT ??????

@Postvox please explain how changing 1/3 the value of the item on top of the VAT is ok.

@SiobhanData @Postvox I am having the same issue!

@Postvox Hey An Post, how do I contact you to find out when my parcel will be actually delivered? According to your track and trace, its has been sitting in your sorting office for a week. Get in touch please, if you have any solutions to this. Thanks

@mark_dempsey_1 @Postvox I am having the same issue! An Post are holding parcels because they are not filing the correct declarations, their "service" is crippling businesses here!

@Postvox AnPost.com query #434431 my parcel is with you since the 1st of March and all I'm seeing every 2nd day over and over is We have your post in DUBLIN MAIL CENTRE, DUBLIN 12, Your delivery has been sorted DUBLIN MAIL CENTRE, DUBLIN 12. What's going on?

@msalibee @Postvox Has been happening to me for months, they are not filling in the correct declaration and just return it. It is their fault but they refuse to acknowledge it, I have a TD escalating it now because An Post refuse to sort it out

@Postvox Hi sent gift of very small value (only £5ish) from UK via Royal Mail click & drop to Ireland. Parcel has been returned saying rejected customs clearance. CN22 is attached & completed so am at a loss? Can you help?

@Liz_Wilson @Postvox @CCPCIreland @Conorpope They double charged my customers VAT for months and even when they provided the evidence to show it was paid it didnt matter, they then returned the parcels if it wasnt paid.

@postvox customs giving my item from UK a value more than 50% higher than the cost at rrp from an est. retailer. VAT is more than a third of the item’s price. Does anyone know if the receipt will count as proof of value, or adjust it based on same? @CCPCIreland @Conorpope

@LeoCadogan @Postvox I have been having this issue since July, An Post do not fill in the correct declaration their end, I had it verified by revenue, but An Post wont take accountability and continue to do it

@MickiMurray @Postvox Same happening to me since July. Confirmed by REVENUE that An Post are not filing the right declaration for our parcels, It has been brought to their attention but they refuse to acknowledge it & fix the problem. They wont engage with me now because I have proven their misconduct

@Postvox Hi Paddy, CH150731345US

@Postvox My sister @AbateTrish posted box of presents from USA to us on IRL on 3/12, it got to Dublin on 9/12 and sat there until 4/1 where it was sent to Portlaoise and back to the USA. No note or call to us to say there was any problem. Why?

@kmasterman @USPS @Postvox I have the same issue, ongoing since July. I have proven that An Postis not filing the correct declaration for parcels H1 is needed but they continue to fill in the wrong 1 even after they have been made aware, I had it confirmed by REVENUE. It is their issue to fix but they wont

My mom paid almost $200 for @USPS ship a package to Waterford, #Ireland for Christmas. We tracked it to Dublin where @Postvox refused to deliver it and instead returned it. And now we're out $200.00. Great work, everyone!

@wrunbiebs @Postvox Shocking isnt it! They won't engage with me at all now, They don't answer emails & shut me down on the webchat. I have proved gross misconduct within An Post so I think I am blacklisted now, that is why they do not respond to any correspondence from me! Hope you get sorted

I am so upset with @Postvox they have the worst customer service I’ve ever had to deal with. Been trying to get in touch with someone in regards to customs and no.one.replies.

@HHumphreysFG @Postvox @welfare_ie @IrishPostmaster Could work on An Post not committing fraud themselves next? Not adhering to IOSS policies, tampering with TARIC codes, wrongfully retuning parcels!This has been brought to the attention of Revenue & they've confirmed An Post are not doing their job correctly.Crippling businesses

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@Postvox why do ecommcharge not respond to emails?

@Postvox @AnPostRS is there a reason nobody responds when you email ecommcharge?

@GrowMusicTeam @elainekeogh10 @Postvox @cooper_m @rteliveline @conor_pope @comreg I have contacted a TD for help and to escalate the issue, so hopefully she gets to the bottom of it

@SeanH09452757 @Postvox @Hazelbrook8 I have contacted a TD now and hopefully she will get to the bottom of all of the incompetency's within An Post. They have cost a lot of people in this country a lot of money with their mistakes

@EMacaodh @Postvox @Hazelbrook8 5 months and counting and still no refund for their mistake . No response number from customer service to launch a complaint with comreg . No response from web chat no response from ecom email and a generic response on twitter to receive a generic response be email from the ecom.

@Postvox waiting on customs refund for months now. Sent first email to query refund on November 8th and was told December 16th the refund had been processed but still hasn’t arrived and I’ve had 3 emails go unanswered since then. This is really unacceptable! Can you help please??

@GrowMusicTeam @elainekeogh10 @Postvox @cooper_m @rteliveline @conor_pope @comreg My company have contacted them and they still haven't offered an explanation or a resolution. I think they will take legal action against them now.

@conor_pope I have sent you a DM, I am hoping you can help me, I would appreciate if you could have a look. Thank you