Edwin Fuller

@LNER Its ok the line had reopened just before the train arrived into Newcastle but everyone was still kicked off. Why terminate the train at Newcastle even though it would have went back to Craigentinny after completing its journey at Edinburgh?

@EdwinFuller1 Hi Edwin, this service will terminate at Newcastle due to a fire near the track. Please board the next available LNER service to Edinburgh with your existing ticket. Apologies for the inconvenience caused. ^Emma

@LNER hello can I check is 1S21 still running between Newcastle and Edinburgh?

@Hyperoptic hello can someone deal with the fault I had reported in February please. I don't understand how it has taken a month for no one to do anything or get back to us.

@Hyperoptic I would just like to thank hyperoptic for such a great service. Easy to set up and once it cuts out it will help you lose some work whilst it gets restored. For business use I would not recommend as its not reliable enough.

@OctopusEnergy hello how do I cancel my order to set up an account? I am just worried if it takes 21 hours to reply to a DM maybe that's a sign not to use octopus. I will just see what I can get with the existing supplier.

@Hyperoptic Good Morning I had moved into a property that already had a router, how long does the activation process take? The dashboard says within 30 minutes but this was over an hour ago.

@MacAskill00 @ScotRail I don't understand? A red alert gets issued services are cancelled what's it got to do with nationalisation?

@ScotRail 👆🏻nationalisation right there.

⛔️Storm Éowyn ⛔️ With the safety of customers and staff of paramount importance, we will not be safe to operate passenger services due to the forecast weather conditions across Scotland during #StormÉowyn. All ScotRail services are suspended on Friday, 24 January. We strongly advise you not to travel, as there will be no train services, and no alternative transport will be available. The Met Office issued an upgraded red warning for Storm Éowyn, which is expected to arrive in Scotland in the morning on Friday, 24 January, bringing extremely high winds, with gusts reaching 100mph in some parts. The red warning will be in place from 10.00 to 17.00 and covers central Scotland, Tayside, Fife, south west Scotland, Lothian, Borders, and Strathclyde. There is also an amber warning for wind across the rest of the country and a yellow warning for snow covering much of the highlands. This could lead to trees and other debris falling onto the tracks, trapping trains and putting people in danger. It can also impact service recovery times due to poor road and driving conditions. Once the warnings pass, the network will have to undergo safety inspections before services can be reintroduced. Please check the ScotRail website or app before travelling on Saturday morning. Tickets for travel dated 24 January can now be used from Thursday, 23 January, up to and including Tuesday, 28 January. This means that these can be used before or after the date printed on the ticket. If your journey has been cancelled or disrupted, you can get a fee-free refund at scotrail.co.uk/refund. It’s vital that you check your journey before travelling. You can do this via the following channels: - ScotRail App - JourneyCheck.com/ScotRail Plus, you can get the latest updates when you follow us on social media @ScotRail. ℹ️ scotrail.co.uk/about-scotrail…

@OctopusEnergy We had officially handed the keys over on the 12th January. The new owners on the 13th will have moved in so we certainly don't mind paying upto the 12th but beyond this date the new owners are responsible. We did do a meter reading on the 1st but had to delay the keys handover

@EdwinFuller1 Hey Edwin, I’m just taking a closer look — looks like the move-out date wasn’t inputed quite right there. But it’s a quick fix & I’ll make sure everything is up to date and the charges are all correct for you here. I’ll also reach out to the new owner to help too. 🐙⚡

@OctopusEnergy As we move house it's disappointing to see a final bill be issued to a complete stranger 13 days after moving out, to make matters worse the opening amount does not add up. With 1 week to go until we move in its making me think best not to transfer to yourselves

@bt_uk Thanks but no bills within the last 3 months?

@EdwinFuller1 Oh, sorry for the confusion, Edwin. If you log into your online account (pop over to bt.com and select My BT) then you should be able to see the bills. If you're still not able to, our customer service team can check bt.com/help/contact-bt.

@bt_uk Hi there please can I request a copy of my last 2 bills?

@bt_uk When I log in through the EE app it only displays the mobile phone details but no broadband? I have cancelled the direct debit because I am not sure what the final bill is

@EdwinFuller1 Afternoon Edwin, you can view, download, and print your bills from the EE app, or online account. If you need a hand with this, or want to request this another way, you can speak with the team here ee.co.uk/help/contact-ee.

@EE Absolute nightmare to fix one simple thing! Can I please get the delivery address changed on an order?

@bt_uk Thanks for sending the link across, please advise the customer service email address?

@EdwinFuller1 Good evening. To have this return looked into, and to make sure no charge is applied, I'd recommend getting in touch with our customer service team. You can find our contact details here bt.com/help/contact-bt.

@bt_uk Morning do we have any ideas on how to return the BT Kit? Not received any packaging to return the kit

@bt_uk I suppose as long as I have made the call if the company has sent the bag to the wrong address then there is not a lot I am only obliged to request the bag not fix mistakes made by BT, given we are needing a broadband supplier for our new address it does not look good!

@EdwinFuller1 The team are a little busier than usual at the moment but they would be the best ones to clear things up, they will answer and help as soon as someone is available.

@TheRAC_UK Absolute disgrace how you have allowed a mother and disabled child stranded! One reason why I no longer use RAC because the service is not fit for purpose.

@bt_uk Last time I called the number it took over 30 minutes to answer the call, just wondering is calls recorded? I am just thinking I have done my bit to request the return but if BT have sent it to the wrong address then the charge could not be applied.

@EdwinFuller1 It'll be worth giving our team a call before we close this evening, you can find us on 0330 1234 150.

@bt_uk Thanks ok I have ordered one a while back but its not arrived, any ideas?

@EdwinFuller1 Hi Edwin, we have a help page with loads of info about returning equipment here: bt.com/help/tv/how-to…

@BritishGasHelp Hi there please can I get an update on the boiler service that is due in the next 40 minutes?