Terry v2.0.25

@DartCharge is your website down. I get “problem with the service” every time I try to log in.

Hi @TLRailUK. Is there a 14:37 train towards Horsham from Finsbury Park today. There is just a blank space on the journey planner where this train should be??

@FoodWarehouse can you update your website to reflect your Thurrock store’s opening hours please. Disappointed that I’ve wasted fuel to come here and find the store closed when your website says it’s open

@TLRailUK Thank you so much that does make things a bit easier.

@Eltel4 Hi there Terry, yes that is fine to do so. I am sorry for the inconvenience this will cause to your journey. ^Kieran

@TLRailUK there is currently no lift or up escalator at St Pancras from platform B. I have a heavy bag but my travel permit is only valid to St Pancras. Is it ok to travel to Finsbury Park where I can use a lift to change to LUL until the access issue at St Pancras is fixed?

@SouthernRailUK London Victoria.

@Eltel4 Hi sorry to hear about this. Could you clarify which station you're talking about? ^Will C

@SouthernRailUK I think your information guy at 0749 today in the kiosk needs an attitude adjustment. Curt and angry responses to a customer query about a train because he did not want to look at a diagram. Poor doesn’t even describe the attitude for a genuine question. Poor

@tubemapper Farringdon

Guess the London Underground Station? Hello let's play another guessing game. We will again focus on a single tube station Please do reshare/tag this with anyone who'd enjoy guessing! Thanks Answer on Sunday

@BucksCollGroup Do you offer courses in Information Management?

Sat stuck on a @TLRailUK train at St Pancras and Farringdon (Network Rail signal issues at Blackfriars). The driver is jovial, and apologetic and informative with his announcements. A real credit to your company. 21:37 FPK - Horsham service [9J65].

Quite disappointed at @southernrailway and @networkrail staff at London Victoria tonight. Lady unwell on concourse. I suggested dignity screens which they said they had but chose not to deploy. Why? The concourse was not busy and staff standing gawping could have got them.

@BucksCouncil I have tried to contact your council tax team six times in the past week and met with high call volumes and hang ups and no reply to my contact us form. Please tell me how to contact you please.

@tfl This 466 bus driver at 07:15 showed such beautiful care and consideration to a pregnant lady this morning with his patience. His driving skills are silky smooth too. Please show him the recognition he deserves.

@BritishGas Trying to speak to you about a smart meter issue and billing and got this from your bot. So what is it 5pm or 8pm. This is so frustrated.

@AldiUK another fantastic customer service experience from your staff member Joel at your Coulsdon store. The man needs a commendation and example of how it should be. Well done!

Shouldn’t have gone to @Specsavers!! Completely wasted my time. Staff cannot give accurate information. Wasted loads of money in travel to get my lenses changed on warranty. One tells me 90mins to change them now when I get there it’s next day? So I have to pay again for travel!!

@ShellStationsUK I’m quite disappointed with the vagueness of this offer. Since it doesn’t apparently apply to all smart water. Also the male member of staff’s egotistical and poor service attitude at Cobham M25 meant I aborted the transaction. Pls retrain him and explain.

@premierinn Are you having problems with your website right now? I have tried several times to arrange a booking and go through the times and payment steps for it to fail with “cannot complete you booking”. Downdetector suggests i am not alone!

Hmmm. @RoyalMailHelp didn’t deliver on Monday, Tuesday, Wednesday or Thursday a tracked 24 item. They ask for a DM and don’t reply to it, is their Twitter team going to keep me waiting a week like my parcel has been?

@RoyalMailHelp really disappointed that a tracked 24 parcel has been almost a week without being delivered. Taking an extra day to get to a mail centre. Out for delivery today and doesn’t show up either. Let’s see if it comes tomorrow. Really putting the snail in snail mail here