WUSS

Lufthansa, like Germany, is falling apart. They have been my favorite airline for decades. I have flown at least 50 times with them and will pay more to be with a competent company... with competent pilots and good services. But after more issues last years, now I am absolutely disgusted by the way @lufthansa in Frankfurt treated my parents yesterday. After missing their flight due to a horrible 3 1/2 hour line, they spent the day in Frankfurt waiting for their later re-booked flight exhausted from an overseas trip. So finally, while boarding their plane to Prague, they red-flagged my Father, separated from my Mother who boarded, treating him in an aggressive manner because they claimed that they did not pay enough for their bags (they paid over $250 for 3 bags!!). They claimed he never even paid for it and treated him like like a guilty criminal. Instead of treating them well after a horrible flight experience, you pull an elderly couple from one another accusing him of not paying enough for his bags? He couldn't believe how aggressive and nasty these people were acting towards him. After this, I am not sure I will fly with Lufthansa again. I am at a limit with their issues. My brother-in-law had to spend days more in Germany last month because of the strike, cost him $$$, they lost my bag from Frankfurt last time I was there, I have had long delays last flights. This is not the same company I used to admire. Especially after the nastiness towards my parents in Frankfurt yesterday. That is my red line. You just lost a loyal customer and supporter.