Eugene Brown

@PrivacyHQ Thanks so much for getting this worked out. I really appreciate your time! 🙏🏾🖤

@EugeneBrown Hey Eugene, please send us a DM with your account email address and our team will take a look.

A fraudster has your card number. April Fools...oh wait, nvm.

@1Password I came back to update my tweet about not getting support but you guys deleted it. Thanks for taking care of my issue. While it did take a while I’m glad someone was able to help me! 🖤🙏🏾

Your IAM stack has a blind spot 👀 Non-human identities now outnumber human ones in most enterprises. API keys, tokens, and AI agent secrets are proliferating, yet remain invisible to traditional controls. The result? A rapidly expanding attack surface beyond the reach of SSO and PAM. Join @1Password's Wendy Nather to learn: ✅ How credential sprawl compounds across SaaS, dev workflows & AI agents ✅ Where traditional IAM tools fall short ✅ What modern, wall-to-wall credential governance should look like Register: bit.ly/4c1dqpx #Cybersecurity #IAM #SecOps #IdentitySecurity #Webinar

@1Password How do real humans get support?

@PrivacyHQ Sent! Seriously hope whoever runs this account has enough pull to get us some help with this. 🙏🏾🙏🏾🖤

@1Password Yes you followed up and days has gone by since my reply. This may be a nice tweet for the public to see to make it look like you’ve taken care of me, but it’s going on week 2 and still haven’t had the issue fixed. Should I expect another 4 days before the next email response?

@EugeneBrown Hi Eugene, thanks for checking in, and for your patience. We've followed up with the DM you sent us with some more details.

Timely conversation underway in the Trusted Access Lounge: When AI becomes a developer, who's responsible for the risk? Shared accountability is the new model. 🔐 "Human error is a window into a system problem—and AI is going to spotlight that problem. Whether it's a person or tool, it has a massive impact on your organization. We have to go in and fix the security issues." - Jason Meller, VP of Product @1Password “Our role as leaders is to ensure that the systems we use are secure by design.” - Tal Peretz, Co-Founder and CTO at @runlayer "Blameless is a great culture because we can learn from incidents." - Travis McPeak, CISO @cursor_ai #RSAC26 #RSAC #DevSecOps #IdentitySecurity #AI

What web browser are you using? I’m just now looking into @brave

@Paul_Reviews @FosterHeritage @1Password The last time i needed help was in like 2019… tried to get some support Monday and still haven’t received a solution. It’s so weird. Thanks for letting me know though man!

@EugeneBrown @FosterHeritage @1Password I can't say I have. They've always been very responsive for me, though I can't recall the last time I needed them.

PSA: Critical vulnerability in #Roboform #passwordManager An attacker can remotely make *authenticated* GET/POST requests to *any* website and grab the contents. It doesn't matter if you're signed in to Roboform or not - just having the extension installed is enough. Uninstall it IMMEDIATELY. Note: Last time I responsibly disclosed a serious flaw to Siber Systems was 2014. They couldn't replicate it, told everyone it was nonsense, publicly defamed me - then quietly fixed it. I won't be revealing how it's possible, for obvious reasons, only *that* it's possible. theregister.com/2014/07/03/rob…

@Paul_Reviews @FosterHeritage @1Password Have you had any issues with getting support from the company? I’ve been struggling with them for a week now

@FosterHeritage Trusting password managers is still sound advice... you just need to pick a good one. @1password is my tool of choice. Very robust, solid cryptography and crucially, easy to use.

@PrivacyHQ @justbyte_ For my mental health can someone on your team get us some support? 😏

@justbyte_ for my mental health this is ai

What would you do in this situation??

@buildItN0w @dmkenney @1Password @Bitwarden I ended up hearing back from @Bitwarden both on Twitter(yesterday) and to a support ticket I just sent a few hours ago. It’s been 2 days and still haven’t had my ticket solved from 1Password.

@EugeneBrown @dmkenney @1Password @Bitwarden Let's see how each social media team is doing :D

anything better than 1password? must have: - hosted - family / team plan - shared vaults - cli - k8s operator

@PrivacyHQ Can your ai agent get us support? We’re going on day 2 with the same issue. When we do get any type of response it’s scripted cookie cutter responses.

My ai agent placed this order. It showed up at our office. The future is here.

@1Password I ended up getting a response yesterday and responded first thing this morning. Should I expect days in between responses? I’m still not able to use 1Password.

@1Password Timely?? Guys I’ve submitted multiple tickets and haven’t gotten a single follow up. Not even an automated one. Maybe your AI missed them?

@dmkenney @buildItN0w I’ve been looking at doing the opposite. @1Password has been a pain the last few days when it comes to customer support. @Bitwarden has responded every single time within the same business day (usually a few hours) Going on day 2 waiting for @1Password to help. 😭🫣

I used Bitwarden for years. For a pure password manager worked fine. Wasn’t the best UX/had some bugs around saving new passwords and updating existing ones, but was fine. But is way behind when it comes to features for developers. I recently switched to 1Password and it’s light years ahead in terms of developer experience with their CLI and SSH integration, etc..

@joncphillips @leodev @jnananaa @Bitwarden @1Password Thanks man. Very helpful! 👊🏾😎🖤🙏🏾

@EugeneBrown @leodev @jnananaa @Bitwarden @1Password I just had issues with 1password and it feels bloated to me. Bitwarden feels much lighter, and it syncs perfectly (which I had issues with when I used 1password)

GUYS my new macbook is here omg what should i download first??

This the most first world problem thing I’ve ever typed so far... @1Password spoiled me with how it logs in for you. With @Bitwarden I have to actually click the login button. 🤦🏾‍♂️🫣 Hoping I’m just missing a setting somewhere.

@Proton_Pass Is it possible to get a family trial with biometrics so we can actually try it? 🙏🏾 We’re looking into possibly replacing @1Password

Vault sharing caused your app to become a bit too cluttered? Pass users can now hide some vaults via the Organize vaults menu. Available on versions 1.34.4 and up.

@PrivacyHQ Yeah but how do we actually get help? I’ve reached out multiple times. Saying it’s gonna take 4-6 days in 2026 is crazy work.

Everyone's building agentic payments infrastructure... we've had the infrastructure for 12 years. And the best part? No waitlist, no beta. Let your agent spend now.

@KeshavTrehan @RhysSullivan Yeah I’m just trying out the mobile app. Took me a second to figure out how to turn on Face ID. So far bitwarden is so much better when it comes to customer support

@EugeneBrown @RhysSullivan Bitwarden is really unpolished in a few ways. Or maybe I have gotten spoiled from using 1P for the last 3 years. Sharing passwords sucks, autofill for cards isn’t great. iPhone UX is cumbersome.

1password is a really delightful piece of software A complete breath of fresh air from my old password manager, can't believe it took me this long to swap and it all just works - such a rare experience these days

@jerrywzheng @1Password Have you been able to get any help yet?

@1Password Keeping this public for accountability. I fear your CX team will ghost me in the DMs as well. I am paying for your software and it's inoperable for me. I'm up for renewal tomorrow. Here are my support IDs: 543222 - 4 days elapsed, no response. 533933 - 5 days elapsed, no reply.

@1Password What happened to your customer support? The last reply I received from them was 5 days ago. That's outrageous for a company of your size.