Experian Experts UK

Had a letter from us in the post? It may be a scam… We've become aware of a phishing attempt targeting our customers through postal mail. The letters look official, claiming there's been a data breach and urging readers to call an 0800 number. Here’s the real deal - it’s a scam.

@beckychanceux can check this out for you. You can get in touch with the team with your name, date of birth and address to uksocialsupport@Experian.com For security reasons we can't take these details over social media. Thanks, Stuart. 2/2

@beckychanceux Hi Becky, if a third-party is also using your payment card details, you can ask them to cancel their account if this is the case. Alternatively, you are able to contact your bank who may be able to block these payments. If you are sure this relates to your account, our team 1/2

@Experian I am trying to call you to query payments taken for Expert account x9 when I have a free account - cant find number anywhere - can you help ?

@beckychanceux Hi Becky, if you are being charged, you would likely still have an account with us that is open. In the Experian App, you would see a Call Us button under the Contact Us section in the App.

@ExperianExperts @Experian I have experian app but dont have Expert account can i still call ?

@Experian @beckychanceux Hi Becky, sorry to hear of your issue. If you have the app you can call us from that while logged in, using the in-app dialling feature, if you click on the "Contact us" link. If you have any issues with this please let me know. Thanks, Neil.

@beckychanceux Hi Becky, you've reached Experian® US. Are you in the UK? If so, our counterpart in the UK, @ExperianExperts, should be able to help! Thanks. –Karen

@judgeyourself99 Hey, Keano. I'm sorry to hear about this and ultimately the decision would be down to to the lender. We do have a guide that you might find helpful in understanding their decision at experian.co.uk/consumer/guide…

@coffeemadman and address along with your query. For security reasons we can't take these details over social media. Thanks, Neil. 2/2

@coffeemadman Hi, sorry to hear that you haven't been able to get in touch. While you are logged in you should be able to use the "Contact us" link while logged in to get in touch, alternatively you can email us at uksocialsupport@experian.com Please include your full name, date of birth 1/2

@ExperianExperts How can I actually just email you with a query about an account on my report? I don’t want to call and I’m not writing a letter. What am I paying for?

@coppola777 something lenders see. These sections are simply extra tools, explanations, and guidance designed to support CreditExpert members. I hope this helps clarify things. Thanks, Stefan. 2/2

@coppola777 Good morning coppola777, As you’re using the free service, you’ll still be able to see the full details on your credit report. However, additional support features and score guidance are part of the CreditExpert subscription. Any information that appears blurred is not 1/2

@ExperianExperts I cannot see what is impacting my score without paying !! This is my data affecting my life and I have to pay you to see it !! Really !!! Disgraceful !! And you share it with anyone who asks !!

@coppola777 understand what can be impacting your score. Your Experian credit report can only be seen by companies that you have given consent to check it. Companies will usually obtain this information as part of their application process. Thanks, Neil. 2/2

@coppola777 Hi, I appreciate your concerns and can reassure you that you can see your full credit report and Experian score free of charge via the Experian app. We have lots of information about what affects a credit score available on our website here experian.co.uk/consumer/guide… to help you 1/2

@DJ_Strident Hi, sorry to hear that this has happened, is this happened when you are logged into the app rather than using the website? Thanks, Neil.

@ExperianExperts Hi Neil, I am currently an Experian expert member however when I go to the contact us page and click on contact us the phone number it brings up redirects me back to the website and I am unable to actually speak to anyone on the phone

@virginmedia @SkyHelpTeam @Ofcom @ExperianExperts @Equifax A switching error from Virgin Ref: 0775825707 has resulted in a default and 9 missed payments on my credit file. Virgin agreed to refund the money. This is blocking my house purchase. I need these off my credit report

@marc_tester Hi Marc, if your wife is able to give our Background checking team a ring on 0333 000 0237 they will be able to help her with other options that they have. Thanks, Neil.

@ExperianExperts hi my wife is process of getting enhanced DBS check from yourselves for her job however your asking for ID from names she has been before marriage she has no ID of maiden name apart from NI card and our marriage certificate with her maiden name on it

@abibisctri Hi there, That does seem strange that this is happening for you specifically. So that we can get this checked for you please email your name, date of birth and address to uksocialsupport@Experian.com For security reasons we can't take these details over social media.

@ExperianExperts Something went wrong … please try again later

@ExperianExperts hey I got an email from experian about a hard search made on my account but when I try to login to my account I can’t seem to be able to login. This has not happened before. Quite concerning this is and there is no way to get through your support

@abibisctri Hi there, I can assure you that our systems are operating normally, and we do take data security seriously. If you are having issues with logging in, this may be an issue with your account itself. Have you tried to take the steps that my colleague has recommended?

@ExperianExperts the password reset links are not working either

@abibisctri Hi, sorry the reset link hasn't worked for you, if you click on the link for "Having trouble logging in?" and then "I cannot access my email" you can then confirm your ID using a photo of your ID and a short selfie video. If this still doesn't work for you please let me know. Thx

@Experian @coppola777 Hi, you can check your full Experian credit report and score at no charge with the Free Experian account, via the app, and you can also apply for a one off report for free with a statutory report. You can find out more about both these services here experian.co.uk/consumer/which… Thanks

@coppola777 Hi, you've reached Experian® US. Experian® UK @ExperianExperts can you please help? Thanks. -Katherine

@Experian how dare you have such a huge impact on people's lives and charge £14 a MONTH to find out why !! What a disgrace ! Do you charge companies to access my personal data too !!!

@Experian @Sunxrae Hello @Sunxrae, I'm sorry to hear that you're having issues with this. Can you send us a DM through the button below, and we'll point you in the right direction. x.com/messages/compo…

@Sunxrae Hi there. Thank you for providing that information. Based on the information provided, it seems you need to speak to Experian® UK. You’ve reached Experian® US. Our counterpart in the UK, @ExperianExperts, should be able to help! Thanks. -Karen

@Experian I am locked out of my account. I have twice asked to reset password but you have sent no link. No one is answering your Uk phone. I have had email from you about a hard search. I am very concerned by this. Can you contact me asap

@IndexAndForget Hi there. The way banks and lenders make decisions evolved over time. So, our score is evolved too. It better reflects how you are now managing money and how lenders now assess the information on your Experian Credit Report.

Why have Experian credit scores gone from 999 to 1250?