Louis Ernst

@UPPAbaby the wheel of my stroller broke. What can I do to get a replacement?

@DoorDash your team messed up an order. Your customer service team promised a callback and then ghosted me. Next time I'm just going to order from @goldbelly. #customerservice #delivery

Hey @ariellesalomon9 I've been on the phone with DD cust serv for an hour. We spend $130 a week with you guys, but moving to GoldBelly if we can't solve this. I'm sick of hearing the call center tell me "we're so sorry thanks for being a loyal customer" but then doing nothing.

Taken care of. Thank you!!!

@AlaskaAir hey there - flight 988 landed 23 minutes ago and we don't have our bags yet. Any chance for that 20 minute guarantee voucher??

@jessbeegee @AvalonBay @AvalonBay still waiting for this. You DM'd that you would put someone in touch today. Where's that person??

@AvalonBay Hello AvalonBay! I asked your Prior Resident Department for assistance with disputing move-out charges that I consider to be incorrect. It's been 12 days and I have not received a response. How can I get assistance??

@jessbeegee @AvalonBay @AvalonBay why don't you care about your customers?? #CustomerService #Rent #Apartment

@SouthwestAir I got a text from you that my flight is cancelled and no other information. Now I’m on hold for 45 minutes to talk to someone. This is some #terrible #customerservice

@okjoebbq Hey Joe! I’m a student at University of Chicago researching successful entrepreneurs. I would love to interview you if you have time. Let me know!

@ATTCares Your awful technology isn't working. Why can't you keep your commitments? @ATT #attdoesntcare

@Grille300 Hello Louis! Go to: soc.att.com/2SzrEmR to check your appointment status. Shoot us a private message for additional help. ^JenniferF

Hey @ATT we have been without internet since Dec 4th last year. You said you were prioritizing this and sending someone today. I'm sitting here waiting. Are you ever going to fix this? #CustomerService

@ATT you gave us excuses for 3 months now. I can't believe I actually thought you might fix this. #terrible #CustomerService

@united My frustration is from being lied to. First that the decision was made because of a lack of overhead space, and second that they would put a fragile sticker on my bag. I'm looking forward to getting home and finding out whether I'm picking broken glass out of my shirts tonight.

@Grille300 We understand your frustration. The decision to gate check is based on many variables, including a quick departure. We regret that this was the case. ^AA

@united I like how you guys lie about running out of overhead space to force bag checks. I had glass in my bag and no one could get me a "fragile" sticker. Here's hoping it's not broken 🤞 #CustomerService #United

@united I'm more annoyed that your gate agents lie to everyone to speed things up. I'm assuming my glass will be broken by the time I land. Do you want my venmo handle, or my address to send a check? #Venmo

@Grille300 Hi, Louis. We apologize for the inconvenience of having to check your bag. Thank you for your patience. ^AA

@colinkhughes A Delta Amex. I found it in a little community garden in SF. I fly out tomorrow at noon. Is there a good way I can get it back to you first?

@colinkhughes Hey Colin, I found a credit card at the community garden at Rhode island and 18th that I think belongs to you. DM me if so.

@JetBlue There's definitely availability. I guess rebooking wronged passengers will hurt the bottom line too much? #CustomerService #ethics

@JetBlue 1106 was supposed to leave for 2hr flight at 8, now getting in at 5 next day, but wont put people on new flight? #CustomerService

@SouthwestAir should warn your customers flying to @LGAairport to expect a #clusterfuck when they land. 1.5hr to get a car #customerservice