Hannah Pok

@MAS I have DMd you a question about my economy flex tickets, please can you review

@SW_Help it's unacceptable to not say what measures are going to be in place for strike days. The fee to change my tickets is more than the original ticket price, including a ridiculous £20 admin fee per journey. Your customer service email response time of 2 weeks is absurd.

@SW_Help I just did. Got an automated response saying "Please expect a reply from us within 2 weeks". That would AFTER my expected return journey.

@HannahPok Hi Hannah, you would need to contact our customer services at customerrelations@swrailway.com and they will be able to help, thank you ^MC

@sw_help I have booked tickets for a trip but the return journey is scheduled for 26 August which is a strike day. Can I change my booking to avoid the strike day?

@SW_Help So there is still no update on your website. If I change my tickets now, can I claim a refund for the fee later?

@HannahPok I cannot confirm, I am basing this on previous strike dates. The arrangements may or may not be implemented. Further details will be published on our website when known. southwesternrailway.com/plan-my-journe… ^TW

@SW_Help When will arrangements be confirmed please?

@HannahPok Hi, this is the only way currently. On previous strike days we have made additional arrangements for tickets however this has not been confirmed at present. ^TW

@SW_Help So I'm trying change the tickets, but I can only change it for a fee, and the fee is charged twice for each journey! How is that fair when I'm not changing my tickets for personal reasons?

@HannahPok Thanks, you can change these tickets through your online account (if purchased online) or at any staffed ticket office. ^TW

@SW_Help Advance tickets

@HannahPok Hi Hannah, do you have advance tickets or an off peak/anytime return? ^TW

@MAS What are the conditions on choosing seats if one buys Malaysia Airlines economy basic tickets? Can you pay extra right after you finish the booking process to choose the seats you want, or can you only choose seats 48 hours before the flight when online check in opens?

We all know that if Gary Lineker had put out a tweet praising the government's 'small boats' policy, Match of the Day would still have a host tomorrow. We all know it.

🧵 This is horrendous! It's midnight. London E1, Alie Street, and a @Deliveroo rider is down. 1/

While @Jeremy_Hunt prepares to give his speech criticising 'Declinism' there's this from the @nytimes on the depths of the UK's decline. No amount of Hunty rhetoric will change the reality. But a new government might.

The government is trying to get us to take this video down. They'd hate it for you to RT

Where did London's parakeets come from? 🦜 How do you spot them? How do you get covered in them? 👇 londonist.com/london/great-o…

In an area of seriously stiff competition, I must say this is THE worst take from an MP on the #NHSCrisis talking about failing to read the bloody room..

This is my son George. He’s 33, is non verbal, and every year gets assessed for work from the DWP by their health experts. One asked his mum, ‘will he be able to be cured of his down syndrome?’. That’s what we are up against. And yes he wore this shirt for the visit. #ItWasAScam

Without heat, without light, without water. But always without you, russia. Always.

@LEGO_Group Advertising for your games is currently appearing alongside this misogynistic hateful rant - please reconsider allowing your adverts to appear here. @StopFundingHate

You have to serve many roles when you’re a professor and advisor…