Hotwire

@Cheri60812255 We're very sorry to hear about your experience. Please send us a DM so we can look into this for you. -Andrea.

@Hotwire Booked a hotel through Hotwire, got there and they had NO rooms available. Spent 3+ hours on the phone getting transferred between departments and even to Expedia multiple times with no real help. Worst customer service experience I’ve ever had. #Hotwire #CustomerServiceFail

Soaking up some rays ☀️ > Running errands 🛒 Book by 5/27 in the app with code SUN10APP and get 10% off all Hot Rate® Hotels!

@hllywld We're very sorry to hear about your experience. Please send us a DM so we can look into this for you. -Andrea.

@Hotwire Lost $217 in HotDollars due to the program ending. Support couldn’t help—can someone review this?

@RoadTourMag Hello there! We are sorry to hear about your situation, please send us a DM with your itinerary number to discuss further. -Andrea.

Taking money out of people’s accounts and not providing a service (lodging) is theft @Hotwire. We ain’t playing with you.

@Justin_Molina Hi Justin. thanks for reaching out. We would like the opportunity to look into this further. Please send us a private message including your Hotwire itinerary and email address. We'd be here to help. - Jazmin

Yo @Hotwire I booked a 3 star and y’all gave me a motel. I’m trying to save money, not get a staph infection!

@SamuelTees We understand are sorry to hear about your experience and apologize for any inconvenience. Please contact us via DM, so we can look into this further. -Andrea

@Hotwire This is a horrible company do not book through Hotwire. Their customer service is truly the worst!!!!

Just posted a photo instagram.com/p/Cc3GVBvLkRN/…

@G_Gordon_Philly Hi Phil, thanks for reaching out. We're sorry to know about the situation. We would like the opportunity to look into this further. Please send us a private message including your Hotwire itinerary and email address. We'd be here to help. - Jazmin

@CassHallTV Hello there, we are sorry for this experience, please send us a DM to check this further. -Andrea.

I’ve booked countless trips through @Hotwire including one next month with my brother-in-law who died unexpectedly on Tuesday. This is how long I waited on hold today before being disconnected. 1 hour & 18 minutes and then it just hung up. Unacceptable.

@Shiro937 Hello, there. We are sorry to hear about your situation, if you still need assistance please send us a DM to discuss further. -Andrea.

@Hotwire your service is absolutely garbage, nothing but lag lag lag lag

@vijeyta Hello, there. We are sorry to hear about your situation, if you still need assistance please send us a DM to discuss further. -Andrea.

@Hotwire I am now 84 mins into my support call to change my flight tickets and no resolution, still waiting for a supervisor to help since the last 30 mins and no contact

@mwbusa Hi there! Thank you for reaching out. We are sorry to hear about your situation, please send us a DM with your itinerary number to discuss further. -Andrea.

@Hotwire pretty poor policy when I paid full price, cancelled because the medical emergency no longer existed... Within 24 hrs

@G_Gordon_Philly Hi! thanks for reaching out. We would like the opportunity to look into this further. Please send us a private message including your Hotwire itinerary and email address. We'd be here to help. - Jazmin

@paulaarca Welcome to Hotwire. I need to quickly verify your account. For security purposes, would you provide the email associated with your Hotwire account.

@Hotwire itinerary made a reservation 6856386872 in .The guest ñame was from a traveler in my account . Nobody could change the ñame . I phone your telephone and i Was talking one hour and Nothing . I had to Pay 987 usd extra to cheking in. Any one can solve these ?

@brentschmidt Hi Brent! We are sorry to know you are dissatisfied with your booking experience. Please send us a DM, and we will be happy to look into this further for you. -Liz

@jeremyporterMI Hi there, Thank you for reaching out to us. We apologize for your experience, we would like to look into this further for you. Please send us a DM with your Hotwire itinerary number so we can take a closer look at it? -Andrea.

@Hotwire spent an hour, 20 transfers (sometimes circular) & that horrid muzak trying to get a res cancelled (within the window). Website has a bug that wouldn't allow it and it didn't even show up in the app. I'm a hotwire user/fan but this was a damn nightmare. Please do better.

@goldstrumellis Thank you for contacting us. We apologize for your experience. If you need assistance, please feel free to contact us for further review. -Andrea.

@Hotwire most miserable customer service ever. Highly unreliable. Extreme long phone waits for surly reps. Our association signed 10 years. Worst decision ever.

@BillSpalding7 Thank you for reaching out to our team. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience. To resolve this issue, please send us a direct message containing your account information, so we can assist you further. -Andrea.

@BillSpalding7 Hi San, Thank you for reaching out to our team. We understand how frustrating this situation must be, and we sincerely apologize for the inconvenience. To resolve this issue, please send us a direct message containing your account information, so we can assist you further.

@KnowTroy Hi Troy, thanks for reaching out! We would like the opportunity to look into this further. Please send us a private message including your Hotwire itinerary and email address. We'd be here to help. - Jazmin

@Hotwire you have a problem.

@SweetPea1636 Hi, thanks for reaching out. We are sorry to hear about the inconvenience. We would like the opportunity to look into this further. Please send us a private message including your Hotwire itinerary and email address. We'd be here to help. -Andrea.

@real_marie Hi there! Please, do not hesitate in contacting us with your inquiry, and we will be glad to assist you.

I will never use @Hotwire again.