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Loom
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Loom
@loom
Work faster with video. Record your screen, camera, or both, and send 🎥 messages with Loom, now part of @Atlassian. Support: https://t.co/sYN6ra5jFd
Worldwide Katılım Eylül 2015
1.1K Takip Edilen43.9K Takipçiler
Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further and provide billing assistance and if it's wrongly billing you, we'll be also more than happy to evaluate if any refunds apply.
Thank you!
English
@loom @Atlassian thank you for all of the non-responses. I'm still dealing with your f up platform btw and you're still processing my data illegally
Ariel Online@justarieldotcom
Is @loom from @Atlassian worst of the worst? I contacted them numerous times as I tried to delete our account from their platform with no luck. I got no support. I now received a demand for $24.00 for an account that i've not used and have been unable to delete due to their fucked up portal and processes. In short, fuck off @Atlassian you're not getting a penny! Cunts.
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@sceiler @Atlassian Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
Hey @loom and @Atlassian, I signed up for a 14 days free trial. Why do I have an outstanding bill of 24 USD after the trial instead of automatically getting downgraded?
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@mudassarmaner1 Hi Mudassar,
we would be super happy to help get this resolved. We'll need you to file a ticket with our Support team from within your Loom account and send them the video you're seeing this on. They'll be able to review it and see what's going on ASAP.
English
@loom I have taken your Business AI plan. I have recorded a video but when I download it, it auto edits about 3 minutes part and that impacts the complete audio. As the audio and video doesn't match. There is no option to connect with you on site. Either get it resolved or refund
English
@italoestrada Hey Italo! So sorry you're having issues with your videos playing for clients. If you can please send us a support ticket from within your Loom account, our team can review the videos and see what's going on! If you're having issues reaching support, please DM us!
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Hi @Loom, lately we’ve been having a lot of issues with Loom.
I send videos to my clients that supposedly looked fine, but then they end up in a version that is unusable because it looks like it’s trying to load but never actually loads, and the video doesn’t display properly.
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@michaelduffla Hi there Michael, we're sorry to hear you're having trouble logging in! We'd love to help get you back into your account. Could you DM us your email address so we can look into it right away? We're here for you!
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Anyone have a recommendation of a screen recording software that is not owned by @atlassian? Since they took over @loom I haven't been able to login or reach anyone or anything.
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@samstooff Hi Sam, we're really sorry to hear about this experience. Your recordings and account access are important to us, and we want to help make this right. Could you DM us your email address so our support team can look into your account and get you back on track? We're here to help.
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Hey Ariel!
We're so sorry you're having such a tough time deleting your Atlassian account.
If you file a ticket with the Loom Support team and assistance with getting your Atlassian account deleted, we'll make sure you get to the correct team who can assist you!
The fastest way to reach Loom Support is from within your Loom account > bottom right corner (?) icon > Contact Support. We'll help right away!
English
WTF kind of game is this @loom @Atlassian ?
Under UK law (UK GDPR), the service provider has a clear responsibility to handle a valid account deletion request sent via email. This falls under the right to erasure (also called the "right to be forgotten" or Article 17 UK GDPR).
Get your shit together and comply with the request idiots.
Ariel Online@justarieldotcom
I wanted to use @loom to record a video. It wasnt great. I didnt know registering with Loom would setup an @Atlassian account🤦 I spent the last 25mins trying to delete the account. The pages keep telling me 'no' because 'there's an app associated with the account'. I go to the /apps page but there's no option to remove the app. What a load of shite. I emailed them instead, I want my account removed and will not be wasting any more time attempting to remove it via their portal. I'd avoid this company if you value your time and don't like complicated account deletion flows.
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@pmjohnson Thank you for clarifying Patrick! Whatever account was last signed into the Desktop app is the one you're authorizing again. But, I can definitely see how this could be disorienting as that account is not mentioned anywhere. Will raise with the team!
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@loom This is the opposite problem.
I’m logged in on the web. And the desktop recorder got disconnected. Not sure why.
I go to log in from the desktop recorder, it opens the web.
Does not confirm which account I’m logged into and therefore connecting to the recorder.
English
@sudo2hell If you're still seeing the 25 video limit after upgrading, we recommend you follow these steps: support.atlassian.com/loom/docs/remo…
If those don't work, please reach out to our support team or DM us and we'll be happy to assist.
English
@AbhinavGogu Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
@loom Please fix this issue. A black rectangle is popping up on the final recordings after I click the stop button on my Loom desktop app.
I'm unable to understand the reason.
English
@charleshxpe Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
Hey @loom
What is this? I cannot do anything! I had a workspace, and even if I create a new one, you still take me back to the same place!
English
@EdoPlantinga Hello there! We're so sorry to hear about this!
May I request you to raise this issue with our Loom Support team via this link - support.atlassian.com/loom ?
SK
English
@Atlassian I tried @loom and my journey started with a 404. Never used it. I now get emails I cannot unsubscribe from. When trying to cancel my account, it refuses because I have an "active subscription" for an AI Loom trial. I get stuck in some complex admin console. WTF people
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@grzesv_ Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
I love using @loom but their search bar absolutely sucks
I can literally type in the title of a video I'm searching for and it still won't come up in the search results so I end up always scrolling through the whole database just to find it
please fix it, thanks
English
@realsidjain Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
@craigjellick @Atlassian Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
AHH! @Atlassian what did you do to my @loom login? Why cant i just use the username and password I have? Why am I getting bounced to an atlassian login? How am I supposed to get to my existing accont?
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@loom Hey loom team. I am in a bit of a pickle. I cannot sign into my Loom account because you have moved over to Atlassian. My company was also acquired by another company, and now my email has changed the my account email I cannot access. Is there any way I can get this fixed?
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@RogerAlemao @TellaHQ Hi There
We're sorry that you're having a bad experience.
Would you mind opening a ticket to us at support.atlassian.com/contact/#/
Our Support team will be more than happy to investigate further.
Thank you!
English
