Customer centric leadership

135 posts

Customer centric leadership

Customer centric leadership

@LoyalOutcome

Two successful exits as a Loyalty and CX executive in professional services. Still interested in where this is all going.

Worldwide Katılım Aralık 2021
342 Takip Edilen44 Takipçiler
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Razom for Ukraine 🇺🇸🤝🇺🇦
‼️ Today, we brought 20,000 teddy bears to the National Mall in Washington — each representing a Ukrainian child abducted by Russia. Come to the National Mall and join our call. All children must be unconditionally reunited with their families. BRING KIDS BACK.
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Customer centric leadership@LoyalOutcome·
@nationalcares I'm trying to restore my Executive status via Visa Infinite and it doesn't work. Your chat rep said they could not fix it and blamed me for the problem. Lousy way to treat a long-time loyalist. Guess I'll just switch to @Avis
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Rep. Don Bacon 🇺🇸✈️🏍️⭐️🎖️
.@VP should get the heck out of Hungary & focus on Iran. My family is from Hungary—a freedom-loving country that rose up against the Soviets in 1956. Today Orban has aligned Hungary closer to Russia & undermined NATO. Regardless we shouldn't interfere in other countries' elections. That’s what Russia & China do.
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Volodymyr Tretyak 🇺🇦
Volodymyr Tretyak 🇺🇦@VolodyaTretyak·
Zelenskyy is right as always: “I believe that America is stronger with Europe. I believe that there's no NATO without America and NATO doesn't exist without Europe. And I don't want to argue with anyone about who contributed more, the US or Europe. They should not argue. This is not a competition. America and Europe are one civilized world and they have the same values and solutions. The fact is that NATO is a defensive alliance and is defending each other's countries. Therefore, I believe that any split in NATO will weaken both sides.”
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Jimmy Rushton
Jimmy Rushton@JimmySecUK·
A couple of things: 1) nothing the American government under Trump says can be trusted and 2) voluntarily surrendering the most heavily defended territory in Ukraine to Russia would be a strategic catastrophe. I believe the Ukrainian government understands both of these points.
Reuters@Reuters

Exclusive: The US has made its offer of security guarantees needed for a peace deal in Ukraine conditional on Kyiv ceding all of the country's eastern region of Donbas to Russia, President Volodymyr Zelenskiy told Reuters reut.rs/3NPWIkK

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Joni Askola
Joni Askola@joni_askola·
The European far right and far left are just two sides of the same Russian coin. Whether they shout about sovereignty or pacifism, the result is always the same: They end up repeating Kremlin talking points and trying to dismantle the alliances that keep us safe from Moscow
Joni Askola tweet media
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Kate from Kharkiv
Kate from Kharkiv@BohuslavskaKate·
Don Bacon on Russia-Ukraine: We shouldn't act like a referee in a boxing match between two equals. No, we have a victim, a democracy being invaded, and a dictator doing the invading. We should not act neutral. This is good versus evil. I expect more from a Republican administration: stand up to the bully, stand up to Putin. I'm a Reagan Republican. I support negotiations, but there's right and wrong here, and we’re acting morally blind.
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Timothy Snyder
Timothy Snyder@TimothyDSnyder·
If we made the green energy transition this war would be unthinkable and these authoritarians wouldn’t be in power — not in the US, not in Iran, not in Saudi Arabia, not in Russia. Hydrocarbons are killing our freedom and just plain killing us.
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Customer centric leadership@LoyalOutcome·
@pepi_sanchez @JakeNomada It was W-I-L-D for sure. Crazy to realize now we were all high school seniors with the autonomy to go party unchaperoned in another country. Papas and Beer was the main party bar if I recall correctly.
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Pepi Sanchez 🇲🇽
Pepi Sanchez 🇲🇽@pepi_sanchez·
@LoyalOutcome @JakeNomada I Remember those US spring breakers here in Mazatlan in the 90s: Waves of US students partying on the Beach and in the bars. Man it was W-I-L-D. 😅 📝 PS: Mazatlan is as safe as it gets both for locals and for tourists. I confirm. ✋🏻
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Jake Nomada 🌎
Jake Nomada 🌎@JakeNomada·
🇲🇽 MAZATLAN, MEXICO 🇲🇽 Has everything it needs to be the best beach city outside of Brazil 🇧🇷 in all of Latin America We're talking... → 600K metro, perfect size small cit → Stunning Pacific coast beaches → Surfing, yachting, and water sports galore → 10+ months of damn near ideal weather @ 60-85°F → Dirt cheap cost of living → One of the longest malecóns in the world (13 miles) → Seafood capital of MX = fresh ceviche everywhere → Colonial "Historic Centro" is massively underrated → Carnival here is the 3rd largest in the world → Solid nightlife on the weekends → Tons of domestic tourists, not many foreigners → Cheaper than PV or Cabo, way more authentic → Direct flights from tons of US cities The only issue? And it's a MAJOR one... Safety and security here is NOT ideal, as Mazatlan is located in the "gangster's paradise" of Sinaloa
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Customer centric leadership@LoyalOutcome·
@JakeNomada My high school had a senior sneak tradition. Class officers would work with the local travel agency and book group spring break in Maz; 100s of us would go every year. One of my best memories.
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Customer centric leadership@LoyalOutcome·
@JakeNomada Used to be much more of a popular destination for people from Western US (before Cabo took over). I grew up in Colorado, ski resort employees would head to Maz for a party week in April after the end of season.
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Meanwhile in Ukraine
Meanwhile in Ukraine@MeanwhileInUA·
This is the part many leaders ignored: when Russia broke international law in Ukraine, the shock was never going to stop in Ukraine. Italian PM Giorgia Meloni linked the Iran crisis to Russia’s war, saying the collapse began when a UN Security Council member attacked its neighbor. Ukrainians have lived inside that chaos for years. Now the world is meeting its consequences.
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Customer centric leadership@LoyalOutcome·
Same advice applies in management consulting
Boring_Business@BoringBiz_

The one piece of advice I always give young graduates who are starting off in banking or private equity You need to lose the ego. Most people who join these finance seats come from good backgrounds, went to Ivy League or equivalent schools, and tend to be relatively more intelligent than the average person But then they join a job like banking and quickly realize that none of that IQ is being put to use Your days are spent doing mindless grunt work, including > changing font colors on PPT decks > updating formulas on excel sheets > coordinating Zoom meetings with clients > sending calendar invites to investors > creating nice looking graphs and charts for CIMs For a lot of folks, this is completely different than what they imagined their life to be like as a banker or private equity investor You joined this field expecting to close "exciting" multi-billion-dollar deals, but the reality is that you are just a glorified assistant to your VPs and MDs In a short time, a lot of analysts start to feel that the job is beneath them, and they stop taking it seriously as a whole. While this can be a perfectly good reason to leave banking after a couple of years, I highly encourage young graduates to suck it up and actually try to do the job well Two main reasons > you will actually learn a lot more if you try > you will preserve relationships in the industry While I agree that most of the banking job is BS at the analyst level, it does actually set a fantastic foundation for the rest of your career Even simply learning how M&A transactions work, how models are created, and how deals get negotiated are valuable skills for any job in any field As an analyst, you get to be a fly on the wall during boardroom conversations that very few people ever get to see or hear in their entire lifetime You should take advantage of it Banking is very much a job where you will receive as much as you give. The more you try, the more you will learn Second, and even more importantly, no one wants to work with analysts who have bad attitudes about the job Working hard and trying your best will set a precedent for yourself that people in the industry will remember you by Careers are incredibly long, and finance is a small world. Even if you dont plan on being in banking forever, there is a possibility that you will come across your coworkers again in the context of something else in your life If you move over to PE, you might see them on the other side of a deal If you apply for a job outside of finance, it is possible that you will need a referral from your VP or MD to go and land your dream gig If you want to go down the MBA route, the same will be true Being a hard worker is a great reputation to have for anything you want to do next. Burning relationships because of your ego is 100% never worth it Always remember that you are just starting your career, and nobody trusts you to do the big things yet But do the small things well, and build a solid reputation for yourself. Don't ever think that a job is beneath you because you are too smart or intelligent for a mundane task I have seen many bankers and PE folks come and go in this field. The ones with too much ego and pride at a young age are never able to stick it out long enough

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Rahm Emanuel
Rahm Emanuel@RahmEmanuel·
Russia is providing Iran with satellite intelligence on U.S. military targets and American service members — helping Tehran strike Americans in the Middle East. At the same time, President Zelensky and Ukraine are offering their battle-tested expertise to help the U.S. and its allies defend against Iranian drones. It’s not complicated. Russia is helping Iran target and kill American service men and women. Ukraine is offering to help defend Americans risking their lives. Somebody needs to walk into the Oval Office and tell the President what he needs to hear — the difference between friends and foes. When your back is against the wall and the chips are down, you find out who shows up to help and who stabs you in the back. reuters.com/business/aeros… washingtonpost.com/national-secur…
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Bakhti Nishanov
Bakhti Nishanov@b_nishanov·
The Jewish leader of a Christian majority country attending a Muslim breaking of the fast. Ukraine is extraordinary. It defies all odds and time and again demonstrates strength in unity based on diversity. Never bet against Ukraine.
Volodymyr Zelenskyy / Володимир Зеленський@ZelenskyyUa

I took part in the Iftar. It is a great honor for me. For the thirteenth Ramadan in a row, the Muslim community of Ukraine and the Crimean Tatar people are marking it under difficult conditions – under Russian aggression and Russian strikes. We very much hope that next year Ramadan will be celebrated in peace. And this is what we wish for all peoples who are now in danger – in war. We see what is happening in the Middle East and the Gulf region. We hope that the regime in Iran does not prevail, because it is an anti-human regime, and it spreads war across virtually its entire region – it is important that people and countries succeed in defending themselves and that the war there does not drag on. I thank every state that truly helps protect life – both our lives here in Ukraine and the lives of other peoples. Let us remember: we are all confronting the same evil – those who destroy life, those who despise people. It is no coincidence that Moscow and the regime in Iran have been so close. What unites them is their lack of respect for people. All of us in Europe and in the world must be effective in defending against such regimes – we must be effective so that life prevails. May it be so. Thank you all. We will certainly not forget our people in occupation and in captivity. And we are doing everything so that normal human values prevail over Russian evil.

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Customer centric leadership@LoyalOutcome·
Very insightful
Volodymyr Yermolenko@yermolenko_v

For all the striking similarities between Trump and Putin, there is a fundamental difference between them. Trump is a product of a society of abundance, of excess — a lifestyle without limits. Do whatever you want, take everything from life. Step over every barrier, including moral ones. When external obstacles disappear (because all desired things are already accessible), an illusion arises that internal obstacles disappear as well. Other people turn into instruments and objects. They become things that feel nothing. There is no need to empathize with them. This is how excessive hedonism turns into cruelty. Putin is a product of a society of scarcity, of deficit. His defining myth is “the blockade of Leningrad.” His key word is “privation” (lisheniya). In a society of privations are born Russia’s “superfluous people” (lishniye lyudi). In this psychology of suffering, the very idea of joy and pleasure disappears. “My only pleasure” is that someone else suffers more than I do. And so, when these “superfluous people of privations” gain power, they want others to suffer as well. “We suffered — now you must suffer too.” “You must be deprived of what is dearest to you; you must experience privation.” This is how an excessive cult of suffering turns into cruelty. In the end, we have two types of cruelty, two systems of contempt for human dignity — both brutal, yet rooted in different sources. The “martyrdom-driven” cruelty is stronger than the “hedonistic” one. It has greater endurance and knows how to withstand pain. Its sadism is not spontaneous but carefully planned and sustained. It knows how to manipulate hedonistic cruelty, constantly feeding it new “pleasures,” including Epstein-style ones. But the endurance of Ukrainians enrages this sado-Putinism. Because no matter how much we hurt, we do not intend to suffer more than they do. We preserve within ourselves the capacity for joy, even despite pain and loss. And this infuriates the Russian collective Putin. He does not know what to do with it.

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Olena Tregub
Olena Tregub@OTregub·
Europeans are funny people. Trump or no Trump, they still don’t understand the basic fact in front of them. The Russia–Ukraine war is not a passing storm. It is the central security event of this century for Europe. Whatever happens next – ceasefire, negotiations, escalation, frozen conflict – the consequences will dominate European politics and security for generations. Yet much of Europe behaves as if this is an inconvenience they can manage from a distance. It’s the classic ostrich strategy: keep your head in the sand, avoid uncomfortable decisions, hope someone else fixes the problem. That may feel safer in the short term. In the long term it is a guarantee of worse outcomes. If Europe doesn’t step into this war seriously now, it simply loses control over the future. The worst-case scenario is obvious – direct military threat to EU countries themselves. But there are many softer bad scenarios: permanent instability on Europe’s borders, weakened NATO credibility, unbalanced militarized economies, energy insecurity, and a continent that lives in a state of constant tension. None of that disappears because European leaders prefer not to think about it. What many fail to grasp is the scale of the rupture. This war is historic collision between two systems. No signature on a document will suddenly reset that reality. The sooner Europeans stop treating the war as something happening “over there” and start acting as if their own future depends on the outcome – the better that future will be.
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ChrisO_wiki
ChrisO_wiki@ChrisO_wiki·
1/ 30 years ago, Russian law enforcement agents started wearing masks to carry out their duties. It soon became a standard tactic to intimidate and extort those seen as opponents of the regime, and became known in Russian as a 'mask show'. ⬇️
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