Katie O'Sullivan

87% of consumers want interactions that are personalized based on their user history. The appeal is clear; customers want brands that know them and to show they care. Why? Because personalization matters. A lot. Read on: #PowerOfMore #TheNewCX @Five9 livesocial.seismic.com/thrAmO

@Five9 is proud to be named to the 2025 @CRN AI 100 list for our work in AI for Software. Read on: #CRNAI100 #AI #TheNewCX livesocial.seismic.com/tZtKZF

@Five9 customer ALDO Group is stepping up its #CX game with AI-powered #WorkforceManagement. In this @CX_Network interview, discover how the iconic brand is using #AI to boost efficiency and empower agents. 💬🤖 Read more: #TheNewCX Network livesocial.seismic.com/tCNOjM

Greg Rixon of @DrCareAnywhere explores what #TheNewCX means to him and the business's commitment to deliver award-winning service. Learn more about our customers' stories: #CustomerSuccess #PowerOfMore @Five9

This year's Customer Success Book you'll find real-world success stories from businesses that have embraced #TheNewCX—transforming contact centers, integrating AI, empowering agents, & delivering smarter, seamless experiences. #PowerOfMore @Five9 livesocial.seismic.com/tjchCc

95% of consumers say they tell someone to stop buying from a brand after one bad service experience. Join @BlairPlez & Five9's Matt McGinnis as they unpack key findings & real-world #CX strategies. #TheNewCX #PowerOfMore livesocial.seismic.com/tzLz9_

Need a break from the long day at Asembia ASX25? Join @Five9 and @be_authenticx for a Happy Hour on Tuesday, April 29th, from 2-4 PM at Flight Club. Let's unwind and have some fun. Reserve your spot now. #Asembia25 #HealthcareCX #PartnerPowered @asembiarx livesocial.seismic.com/twN6Dp

Watch #Five9AIDay on-demand where we will provide you with our #AI for #CX playbook and discuss with @Forrester how you can to turn data into action, close operational gaps, and create more personal customer interactions. #CustomerExperience @Five9 livesocial.seismic.com/tDh3T6

@Five9 announced Spotlight for Five9 #AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, & unlock the full potential of their customer interaction data. #EnterpriseConnect #TheNewCX livesocial.seismic.com/tF-fmg

@Five9 released its 2025 Customer Experience Report, which uncovers how #AI is now an expectation for consumers with 72% open to AI-powered interactions, and 54% viewing GenAI as key to better customer experiences. Read on: #PowerOfMore #TheNewCX #CX livesocial.seismic.com/tYAHvh

Headed to #EnterpriseConnect? Let's talk! Book a meeting with our @Five9 experts to explore how the Five9 Intelligent CX Platform, powered by #AI, can make #CX your new competitive advantage. See you at booth 1311. 👋 #EC25 #TheNewCX livesocial.seismic.com/tr-mGq

🏦 @CentralBankMO achieved 80% intent-matching accuracy with the help of @Five9 AI Agents. Learn how Central Bank is doing more with the Five9 Intelligent CX Platform. #PowerOfMore #TheNewCX #CustomerSuccess #AI livesocial.seismic.com/t-_Pet

In the 2025 @CRN 𝘊𝘌𝘖 𝘖𝘶𝘵𝘭𝘰𝘰𝘬 @Five9 CEO, @Mike_Burkland, shares his insights and vision for the future of customer experience and #AI. Learn more: #CEOOutlook #CRN #TheNewCX livesocial.seismic.com/tV--q8

@ServiceNow, @BTGroup, and @Verint join @Five9 to share how they're driving total business value in the fast-changing world of CX. See how top companies are staying ahead in customer experience. #Five9CXSummit #TheNewCX #AI #PartnerPowered livesocial.seismic.com/t5I_9b

Looking to learn how @Five9 customer @TheIvyColle is redefining hospitality? Discover how their digital transformation is powering next-level, sophisticated experiences uniquely tailored to every guest. Watch now: #Five9CXSummit #TheNewCX #CustomerSuccess livesocial.seismic.com/tz7ejh

#GenerativeAI is radically transforming how #FinancialServices manages customer experience and workflows — creating new possibilities to increase wallet share and improve the efficiency of your organization. 📘 Read this e-book: #TheNewCX #CX @Five9 livesocial.seismic.com/tD0ULx

As 2024 comes to a wrap, @McGeeSmith and @Five9 executives @Mike_Burkland and @NikiHall explore 2025's top 5 trends reshaping contact centers. Catch their insights: #2025Trends #CustomerExperience #AI #TheNewCX livesocial.seismic.com/tuP7PH

@Five9 combines industry-leading #AI with human ingenuity to deliver seamless, intelligent, proactive engagements, redefining interactions—empowering agents, elevating satisfaction, & driving loyalty & growth. #TheNewCX starts HERE. spr.ly/6019tLl3R

#TheNewCX empowers brands to deliver #AI-driven, hyper-personalized, seamless experiences at every stage of the customer journey. Jon Davis, CTO of @TheIvyColle shares his thoughts on what The New CX means to him. spr.ly/6014shl2G #CustomerSuccess @Five9

#TheNewCX is where AI Agents and Human Agents work hand in hand to deliver hyper-personalized and effortless customer experiences. Enda Murphy, CTO of @US_Rad shares what The New CX means to him. spr.ly/6019twJG9 #CustomerSuccess @Five9