@ODEONHelp your app isn't letting me log in. I'm getting an error message saying "sorry, we're having trouble connecting to the server". Is there a way to resolve so I can see the film I’ve booked for this evening?
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Richard Williams
4.9K posts
@Richardw9427 Hello, that is correct, if you are unable to travel today (Thursday 17th April) your ticket will be accepted for travel on journeys tomorrow (Friday 18th April). Apologies for the disruption this evening. ^CH
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@LumoTravel I'm due to travel on the 20:27 train to Edinburgh from King's Cross. All lines are blocked. Am I able to use my ticket tomorrow morning?
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@LumoTravel The announcer at King's Cross said all tickets for travel would be accepted for tomorrow, so I'm taking his word for it. I've stayed in London now because of that announcement. I'll be on one of your trains in the morning
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@Richardw9427 Hi Richard. We've been advised that the train is expected to run, so we do not have ticket acceptance for tomorrow. Please check this link for live updates: journeycheck.com/lumo/ ^Mariel
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@LumoTravel hi there, I'm meant to be travelling on the 17.26 service from Morpeth to Kings Cross. At the moment it's just showing as 'delayed' with no ETA. Are you able to provide some more info please?
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Really upsetting news. I'm thinking of all of the staff and volunteers at @SunderlandCAB today, and of all the thousands of people in their community who need this service so desperately
Jonny Blair@Journo_Blair
The place set alight last night was Citizens Advice, Sunderland. Its manager this morning told me they’re devastated and now trying to figure out how to help the people they were supposed to see #sunderland
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Richard Williams retweetledi
We’ve written to the CEO of @VirginMedia to demand they show how and when we’ll see meaningful improvements to their poor customer service.
🔁 Share this post and tag @virginmedia to let them know customers deserve a better standard of service.
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I completely understand feeling like you're losing pieces of the person you love, but for me this narrative is a step backwards. My dad (and many other people living with dementia) will watch this and fully understand the message. And I dread to think how it will make him feel.
Alzheimer's Society@alzheimerssoc
We'll be there for you. Again, and again, and again 💙
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Richard Williams retweetledi
📢@bt_uk @VodafoneUK @virginmedia @SkyUK @TalkTalk @EE @ThreeUK @O2 @plusnet
Stop plotting to hike the broadband and mobile bills of your loyal customers with unpredictable mid-contract price increases
It's time to put a stop to this practice. #CallItOut
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@LumoTravel Yeah getting on at 17.23 at Morpeth. Thanks for getting back to me 🙏
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@Richardw9427 Hi Richard, was your original service the 16:13? If so your reservations will still be valid. ^Jen
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⚠️ Due to the cancellation of the 19:58 #Edinburgh - #Londonkingscross:
- Passengers are able to board the previous 16:13 service.
- We apologise for any inconvenience this may cause to you today.
GIF
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This has made me so sad and angry. This is such a loved and iconic symbol of the North East. Why would anyone do this?
National Trust@nationaltrust
We are shocked and desperately saddened to learn that the famous Sycamore Gap tree at Hadrian's Wall has been felled overnight, in what appears to be an act of vandalism. We know just how much this iconic tree is loved locally, nationally and by everyone who has visited. We are working with our partners to understand what has happened and what can be done. The incident has also been reported to the police.
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Being able to compare unit prices (e.g. price per 100g) is essential for consumers to get value for money. Tesco need to do better.
Which?@WhichUK
Can you tell which deal is the best value here?* We think Tesco’s decision not to include unit pricing on their Clubcard offers could be breaking consumer law. *Answer at bottom
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@UserBexperience With the last point in mind, my assumption would be that "chat to us" doesn't make it clear enough whether it's a bot or a real person. Haven't actually done much testing of the language with users mind
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@UserBexperience Some insights from a few bits of research I've done that have touched on chatbots:
- they're trying to fob me off / make it harder to get in touch
- these automated bots rarely/never give the right answer
- sometimes it's not clear if it's a person or a bot
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I joined Which In October, and I’ve absolutely loved it so far. The people are talented and lovely, and the work is fascinating and meaningful. What more could you want?
Here’s that link again to apply: careers.which.co.uk/jobs/senior-us…
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If you can do great research, you can do great user research. We welcome applications from all sorts of research backgrounds - we just ask that you have a good understanding of user research as a discipline, and how it fits in with user centred design 🙏
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🚨JOB ALERT🚨 We’re hiring a Senior User Researcher at @WhichUK.
careers.which.co.uk/jobs/senior-us…
Personally - as a Senior User Researcher at Which - I think this is a great job, and you should definitely apply. Thread 👇
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