Sam Durston

@goustocooking you’ve sent me a£5 discount but when I place order aligned to terms of the discount it doesn’t show the discount. Can you confirm it will come off order as boxes are too expensive without the discount now.

@LondonMarathon Do you have an actual date for results? The FAQs say June, this post says Huly and obviously we’re itching to know

THE 2025 TCS LONDON MARATHON BALLOT HAS CLOSED! 🚪 Good luck to everyone who entered for a place in next year’s TCS London Marathon. 🤞 The results of the ballot will be emailed to all entrants in July.

@FlyLoganair Presumably you can’t put flights between Exeter and Glasgow back on so can’t be resolved but I’d appreciate you confirming how far ahead you actually confirm flights as I’m now having to change a lot of bookings at cost to me

@SamD83 @SamD83 Hi Sam- we are sorry for the schedule change to your booking. Please send us a private message so we can assist you further. ^mw

@FlyLoganair for the second time on 2 bookings you’ve cancelled my flights and moved me to another (this time a different route) can you let me know when you actually confirm flights as this is a nightmare I know need to unbook and rebook much of my trip

@audibleuk I keep receiving emails from you (probably 10 since 20 December) when I try to accept offer I’m told it’s not valid. Please stop sending or sort offer out.

@StagecoachSW 7:30pm towards Cranbrook on Wednesday. From Waitrose but honestly this is one example of what I experience everytime. There were 2 buses at 7:11 but I just missed them god knows why they were together and why you just cancel them especially when they show on app as departing.

@SamD83 Hi Sam, if you can let me know the time this bus was due, date, boarding stop and direction of travel so I can look into this further for you. Thanks N

@StagecoachSW is there reason you never update on the number 4 Exeter to Cranbrook and often just delete buses. I’ve waited over an hour tonight for buses you showed on route on the app but then deleted once they were late. People rely on buses it’s a joke.

@StagecoachSW You were updating on other routes at the time and this is one example of something that happens every time I take the bus. It’s fine for me it’s irregular use and I’m giving up but i feel sorry for anyone who relies on this route

@SamD83 Hi Sam, there is not always someone in the office who can post updates, apologies for the inconvenience. thanks -K

@thetrainline can you please tell me how to request a refund for a cancelled train. My first train was cancelled a boarded a second which then stopped after one stop I’m getting myself home but I now can’t request a refund because ticket was scanned.

@McLarenF1 so disappointed to realise my Mexico McLaren T-shirt won’t be here in time for me to take to Mexico. You did highlight 10 to 14 day delivery but didn’t even dispatch for 12 days and now I’ll def be traveling to Mexico without it.

@StagecoachSW Honestly why bother tweeting some but not others. Whenever I captch the number 4 from Exeter to Cranbrook it doesn’t turn up or at least multiple don’t before one does. Today I waited for 40 minutes the app is useless as you just delete them once they are late.

Morning the 10.32 number 2 from newton is not running from newton Abbott it will be put in along the line. Sorry for any inconvenienced caused

@AmazonUK please stop leaving parcels on doorsteps without permission. Tracking said in letterbox parcel was on doorstep this is NOT ACCEPTABLE. There is also no way to complain via the app unless parcel is damaged. Luckily this time it didn’t rain or get stolen.

@firstdirecthelp I hung up. I’ll destroy the card for safety. I was doing a good deed not able to hold indefinitely

@SamD83 We'll be with you as soon as we can, and thanks again for reporting this to us. Cheers -Stuart (2/2)

@firstdirecthelp found someone’s bank card today trying to ring you to let you know you’ve passed me from person to person and had me on hold for 15 minutes. I’m hanging up. I’m trying to do you a favour this is ridiculous

@sweatybetty my parcel was delivered this morning to the wrong address I’ve tried contacting evri but they are useless. The map shows they delivered it next door, my neighbour is not there and probably won’t be back for days. The address on order is correct,this is unacceptable

@StagecoachSW just to let you know yet again bus hasn’t turned up as scheduled. I rarely catch the bus anymore (4 Exeter to Cranbrook) as it never turns up to timetable. Why not reduce service if you can’t manage it.

@ONEmagdevon please can you confirm what I need to do to stop you delivering to my house. I’ve never asked or ok’d this and put straight into recycling. Team this with someone driving to my house to deliver it’s just bad for the environment.

@sw_train so disappointed that yet again the Waterloo to Exeter train is delayed. I understand single track lines are tricky but I don’t understand when you run daily timetables you can’t get it right. #Shambles

@AmazonHelp You don’t need my details to escalate. You have the vehicles and no doubt can pinpoint its location. I’m past now just want to highlight this is a pretty common occurrence.

@SamD83 Apologies for the situation. We would like to escalate this further and when you have a moment please provide your details here: amzn.to/3nCKIWU. -Tania

@AmazonUK how is it acceptable for your drivers to just abandon vans in middle of roads to make deliveries.