Sea2Sea

@vcultimate @Rackspace We had to do that on a few accounts - we had to delete the Exchange account, then recreate it in RS Mail. Terrible option but...

@Rackspace Does anyone know if you can just downgrade an Exchange email to a Rackspace email? I have one Exchange email and 20+ Rackspace, so the 365 option is not an option... 🤯

Hosted Exchange outage: We’ve restored email services to thousands of customers on M365 & continue to make progress for affected customers. M365 is the best solution for customers who can implement temporary forwarding. Please see our status page for info: bit.ly/3ui4CGk

@Rackspace Imagine a company saying: "We have successfully moved thousands of customers to our competitor and continue to make progress..."

@craigedmonds @Rackspace Similar situation here- almost 300 mailboxes. No calls and no tickets since Friday have been responded to.

@Rackspace I have 1,197 accounts. You have not called me. I have raised tickets. I have called support number, waited 45 mins then left my number for a callback. That was 7 hours ago. Live chat is disabled. I have put upon with a lot of shit with Racskapce Mail and this is the last straw.

Hosted Exchange outage: Along with M365, a temporary solution allows mail destined for Hosted Exchange to be sent to external emails. Rackers are calling customers, emailing alternate addresses and addressing chats & tickets. Please view status info: bit.ly/3ui4CGk.

@Rackspace Why do we have to open tickets to request the "temporary solution"? Can you just tell us? Seems like tickets are not being monitored.

@great_vc @NitinSud_ @Rackspace Anyone can get an account - the cost varies - microsoft.com/en-us/microsof…

@Sea2SeaAccount @NitinSud_ @Rackspace Do you need a form of business account to go to 365. I’m a simple user thatbwants just one email address for my domain. I have control of dns. Does 365 requires any business vat or any user can get a account with their own domain name. What is the cost?

We continue to work to determine the full impact of the Hosted Exchange issue. Since our last update, we have assisted numerous customers to get them online so they can resume activity. Please visit our status page for more details. bit.ly/3ui4CGk

@MsMaddieMax @ArvinderWalia22 @CEHymowitz @Rackspace DNS makes for poor conversation, even for those who understand it

@Sea2SeaAccount @ArvinderWalia22 @CEHymowitz @Rackspace Thank you! Not an IT person so this isn't my language.

@MsMaddieMax @ArvinderWalia22 @CEHymowitz @Rackspace They would be on different platforms and the mail will be delivered to the one where the DNS / MX record is pointing.

@ArvinderWalia22 @CEHymowitz @Rackspace Yup, I guess that's the plan now. How is it possible though to have 2 identical emails, the (busted) one on Exchange and the new one?

@NitinSud_ @Rackspace Yes, we use mostly the 365 Business Standard accounts

@Sea2SeaAccount @Rackspace So if going directly through Microsoft, would it be here?: microsoft.com/en-us/microsof…

@AutumnKwanzaa @rowjelio @rebelsforum @Rackspace Just a blind guess- but I would expect that our data has not been stolen- however, it has possibly been rendered inaccessible by the exploit.

@rowjelio @rebelsforum @Rackspace I have emailed things with very important personal information through Rackspace before. Do you think people in my position should be concerned?

@stephatkins @Man85Sean @Cody_Towns_ @winotone @philrandall @markbelllondon @djlc78 @therighthandgal @Rackspace @rackspaceUK Started out with WebmailUS which became Mailtrust and was bought out by Rackspace. It was a great company 10 years ago. Sad.

@Man85Sean @Cody_Towns_ @winotone @philrandall @markbelllondon @djlc78 @therighthandgal @Rackspace @rackspaceUK I am not sure yet but will redo it tomorrow since it got interrupted. But yes many yrs. Me 17 hrs with RS

@MsMaddieMax @AutumnKwanzaa @jejensen @Gabrielle29835 @Rackspace There is one possible option short of changing DNS- and I'm not recommending this- but from the Exchange/RS panel, you can delete the failing Exchange account, then add a Rackspace Mail account of the same name and mail will start flowing. But this will delete old data.

@AutumnKwanzaa @jejensen @Gabrielle29835 @Rackspace Yeah, I'll need to have my IT person do that. It also means moving everyone to the platform, even the regular RS email accts.

@NitinSud_ @Rackspace The main thing is to make sure that you have control on the DNS settings for each of your domains- and if you decide to move to Office 365 - I suggest you do it directly through Microsoft and not the Rackspace offering.

@Rackspace I'd gladly pay somebody to walk me through whatever needs to be done to move my emails over. That link RS provided is complete gibberish. I only have five email addresses that need to be moved. Four with one domain and one with another.

@MediumLargeNFT @Rackspace Started out with them back when it was WebmailUS and then Mailtrust- it was such a great company back then. Rackspace is now unrecognizable to me.

I'm close to a 20-year @Rackspace customer, and 21 years looks like a longshot now.

@Rackspace @Rackspace you're going to have to offer another solution for those unable to modify DNS due to verification emails being sent to their inaccessible Rackspace addresses

UPDATE: Hosted Exchange outage. After triaging to understand the extent of the impact, we've determined that this is a security incident. Again, we apologize for the disruption. Please see our status page for details, as we update at least every 12 hours. bit.ly/3ui4CGk

@w_biltmore85 @stephatkins @Rackspace @AmandaHTV If using Outlook offline, you should be able to export the local cache to a PST file- then import it to your new account

@stephatkins @Rackspace @AmandaHTV We’ve probably lost all years of saved emails

This is unacceptable on so many levels @Rackspace check this out @AmandaHTV there is no info on if this is a temporary suggestion, permanent, 24 hr suggestion, what?? Still absolutely no details on why and what happened. #rackspace $RXT #outage #emailoutage #globaloutage

@FirmHarris @EmerlyyJ @fleetlogik @Rackspace @Fasthosts You will need to be able to access your domain's DNS control panel to point it elsewhere.

To our valued customers who were impacted today by the issue on your Hosted Exchange account, we are sorry for the disruption & we appreciate your patience. An update & solution for you can be found on our status page. bit.ly/3OUnkNL

@SeanLEP @therighthandgal @masterbeat @Rackspace You're starting with a blank mailbox after that migration. The email history is stuck on the old platform for the moment.

@therighthandgal @masterbeat @Rackspace This is my question as I just did the migration and not one email from 10 years has populated, only emails from when I set it up going forward

@RadiantPhysics Same, started with them back in the Webmail . us / Mailtrust days! What a shame to see the decline

When an email provider (Rackspace) melts down and advises you to use another email provider "until further notice", it's over. Too bad, since I was a loyal customer since it was webmail.us and started in Blacksburg, Virginia, by Pat Matthews. Victim of ransomware?

@FirmHarris @behrendt_dan @masterbeat @JasonSCarter @Rackspace The DNS records point your firm's domain name to certain places - for example, one record determines where your website is hosted, one record (MX) determines where your email is hosted. That DNS control panel could be associated with your domain registrar (like GoDaddy, etc).

@behrendt_dan @masterbeat @JasonSCarter @Rackspace Sorry but I'm a layman at IT issues, but desperately need to get to my emails, and that's why I need help. What is a DNS record? If you can point me to any resource or person who can help with this, I would really appreciate it.

We are aware of and actively investigating connectivity & login issues for Hosted Exchange environments and working diligently to resolve the issue. Please utilize our status page for the latest updates bit.ly/3EYpqHI. Thank you for your patience on this matter.

@slipgnot @jonnyenglish1 @RonaldRichards @Rackspace I truly feel bad for all the small business owner's who are going to attempt to follow those instructions out of desperation this weekend... so many issues with this suggestion🤦‍♂️

@Sea2SeaAccount @jonnyenglish1 @RonaldRichards @Rackspace #rackspaceoutage instructions on “How to setup o365 via your cloud office control panel” are weak at best… I do this type of work everyday and this is a 5-star sh17show. Many SMB’a will be crying for many days.