Dan Behrendt

@jpers36 @ATT @ATTHelp It is most certainly, I manage many sites and all of our sites with ATT primary DIA are not working, i have had to failover a few of our sites that can to different circuits and those not on ATT work fine.

Hey @ATT @ATTHelp there appears to be a global outage between Microsoft 365 (Outlook for example) and AT&T Fiber. Are you aware?

@elonmusk Keep on keeping on

@POTUS Ummm not 🤔

Every time somebody starts a small business it’s an act of hope. And that’s what we’re seeing in the two strongest years of small business applications in history – optimism for the years ahead.

@KnutarMike @GallipoliScott @marksharkey @Lemme_Splain @Rackspace Of 250 mailboxes I have 63 available for download, a new batch just opened up today, biggest mailbox available is 17 GB... There was a batch available last week (Wed) and one this week (today) nothing new between those two days... They must be refreshing once a week.

@GallipoliScott @marksharkey @Lemme_Splain @Rackspace Even small mailboxes is a no go

UPDATE (1/7): Rackspace's data recovery process for our Hosted Exchange email customers is currently progressing as expected.

@thedonschultz @jminshal Ya I know... They are also in "Protect Ourselves" mode...

@behrendt_dan @jminshal Don't assume too hard. There's a lot of pretenders in the IT industry, it's disgusting.

#Rackspace Hey Rackspace, We understand stuff happens, but an occasional bread crumb of info such as hourly "we are working on it" posts would be not only nice to see, but is actually EXPECTED by your customers! Where's the info???

@Rackspace Well it is a security incident so I assume that means Ransomware, wonder if that means that the perps will get access to all of our email, I smell possible new phishing campaigns with our own emails :(

@Rackspace This sounds like we won't be up for a long time if ever... Please let us know the general idea of what you are dealing with??? Is it Security (Ransomware / Hack) or Hardware or Software???? Please LET US KNOW!!!! We know you know at least this much!!!!

To our valued customers who were impacted today by the issue on your Hosted Exchange account, we are sorry for the disruption & we appreciate your patience. An update & solution for you can be found on our status page. bit.ly/3OUnkNL

@FirmHarris @masterbeat @JasonSCarter @Rackspace It is a digital record for your internet domain, it typically resides with your Registrar (Like GoDaddy) or with the website hosting service you use. If you have someone who does your website they will know.

@behrendt_dan @masterbeat @JasonSCarter @Rackspace Sorry but I'm a layman at IT issues, but desperately need to get to my emails, and that's why I need help. What is a DNS record? If you can point me to any resource or person who can help with this, I would really appreciate it.

We are aware of and actively investigating connectivity & login issues for Hosted Exchange environments and working diligently to resolve the issue. Please utilize our status page for the latest updates bit.ly/3EYpqHI. Thank you for your patience on this matter.

@FirmHarris @masterbeat @JasonSCarter @Rackspace Unless you have access to your DNS record you will have issues, this is not something that Rackspace has access to or can help you with. Also keep in mind that it won't restore your mailboxes, just allow you to send or receive new stuff starting when you activate it.

@masterbeat @JasonSCarter @Rackspace Looking for help with moving to Microsoft 365. Rackspace's instructions make no sense at all. Can anyone provide some commonsense help with this? Willing to compensate someone for their time. Thank you.

@Sea2SeaAccount @jonnyenglish1 @RonaldRichards @Rackspace I second that!

@jonnyenglish1 @RonaldRichards @Rackspace This is a mess even for IT pros, I can assure you

@Rackspace So an environment with 250 mailboxes and untold numbers of distribution groups and forwards and all kinds of complexities will just easily move over to O365... No history I assume??? what about when it comes back up/ if it comes back up.... This doesn't sound workable.

@GregMcDonaldFL @Rackspace Would be nice to know if it is a software / update / hardware / security compromise / other situation.... Saying that you are still in the "Investigation" phase is very suspect, they are sharing very little, virtually nothing with their customers.

@Rackspace Your newest update at 4:01 EST is exactly the same as 1:54 EST but you probably already knew that...

@Rackspace Hmmm this is from your site!

@IruskTocco @Rackspace Bigger problem is what are they doing with the email that is going to them right now, is it cached and if they have to restore will we be able to get that?... Lot depends on what the issue is I guess which they aren't even eluding to. :(

@rackspace looks like they still don't know whats wrong if they are still investigating... I don't trust them at this point

@uzererr @Rackspace It isn't bouncing as far as I can tell, I have been testing all morning. Their webmail mex08.emailsrvr.com was up this morning but is down now. Pinging mex08.emailsrvr.com receives a reply (server on the other end is up)

@Man85Sean @aguiarvisual @Rackspace Same, typically small outages that are fixed within an hour max....

@dr00shie @Rackspace Blockchain of email services?

Work email through @Rackspace has been down nearly 12 hours now. Pretty unacceptable. We need robust decentralized email providers.

@BlakeJo06722934 @NitinSud_ @Rackspace If all your mailboxes were fully cached to OST and you converted to PST it is technically possible but insanely painful, also you wouldn't get the email that has possibly been delivered since the outage...

@NitinSud_ @Rackspace no.