Sharli

@instamojo Please note the last update was 27th May. I am writing on this platform for a definite answer and not "we will update you soon". Refund is due over 12 working days

@Sharli_m Hi, We have updated the status of your query over the email with the ticket ID: 941345. Please refer to the email for detailed information. Thank you for understanding. Your patience is highly appreciated.

@instamojo please could you look into refund. It is more than 12 working days. Thank you

@instamojo It says get verified to message directly.

@Sharli_m Hi Sharli, please allow us to look further into this for you. Kindly DM us your registered email ID or the ticket ID so that we can assist you further. tinyurl.com/yy7la2qe

@UberIN_Support Thank you for your assistance and resolving the issue. Appreciate and acknowledge your help @UberIN_Support @Uber_Support

@Sharli_m Hi, kindly confirm the amount of cash paid to the driver. We will follow up.

@Uber_Support @Uber @Uber_India I am unable to book ride as it is showing pending payment. However, I have paid in cash on digital trip. I have been trying to get in touch with customer support. Please could you help.

@UberIN_Support Amount Rs.141 was paid in cash to driver against digital payment option.

@UberIN_Support This is a second reminder despite sharing personal details over personal chat. There has been no help from @Uber_Support @UberIN_Support . I am.unable.to book any ride.

@UberIN_Support This is gentle reminder for assistance.

Why is there is no response despite sharing person details over chat @Uber_Support @UberIN_Support @Uber .

I had spoken to Mr. CHAND from @HP @HPIndia WhatsApp team and I was assured the warranted will be updated. And it won't create trouble with technician visit. My work has suffered due to such handling of customer support.

@HP @HPIndia hv purchased HP laptop in September 2023, with additional warranty. HP whattsapp team acknowledged they have not updated my warranty in the system. And created Case ID. However , technician team is asking me to pay for the service and refusing to cooperate.

@AmazonHelp Yes I did. Please may I know why are you confirming ?

@Sharli_m We get your concern. Could you confirm if you've received an email which has the subject line 'Your Amazon.in Social Media Inquiry' ? -Trevor

@Sharli_m You must have received an email with the subject line "Your Amazon.in Social Media Inquiry". Please check, and you may reply to the same with your insight for further assistance. You may check for the same here: amzn.to/2DRIjR7. -Mohsin

@AmazonHelp This is last email I received. Quoting "Upon checking, I see One of my colleague is following up on this issue and will get back to you in 3-5 business days:

@Sharli_m Could you confirm if you've received an email from our Social Media team on your registered email address? -Trevor

@AmazonHelp Your team will get back in 3-5 business days.When the replacement policy is so clearly mentioned, why is it made so traumatic for customers. My old handset is given to you, and new phone does not work well, I am totally at a loss of professional work due to faulty handset.

@Sharli_m We understand your concern in this regard. As you've reported this to our Social media team, please allow them sometime to work on your concern and resolve it at the earliest. -Mohsin

How can @AmazonHelp @amazon cheat customers like this. Take the old phone and not replace new defective phone. Customer Care Pooja disconnected call citing error in listening. This is disappointing.

@AmazonHelp This is the response. Attaching again for your reference. @AmazonHelp is huge disappointment. @JeffBezos

@Sharli_m As mentioned earlier, you must have received an email with the subject line "Your Amazon.in Social Media Inquiry". Please check, and you may reply to the same with your insight for further assistance. -Mohsin

@AmazonHelp Mohsin Please can I request Amazon to stop making the customer go round and round. This is the response response my email.

@Sharli_m We get your concern. If you had reported this to our Social media team through the Chat link shared earlier, will be followed by email. Request you to follow up with our Social Media email for further support & additional clarification. -Mohsin

@AmazonHelp I am only told to 'wait' without any time frame.

@Sharli_m As you have already reported this to our Social media team, our team must have asked you to wait for a certain time frame, we suggest you to wait until this is sorted from our end. -Mohsin

@AmazonHelp I have not heard anything back yet . Nor any time frame mentioned to me. My window period for replacement is till 12th August. hope amazon will take delay into consideration @JeffBezos

@Sharli_m As you have reported this to our Social media team, our team must have asked you to wait for a certain time frame, we request you to please wait till the mentioned time frame for an update. Appreciate your understanding. -Jitheshwara

@TabishAhsan @amazonIN @JeffBezos Even I have failed to understand. One of senior executive cited 'price is high at the moment" hence phone can't be replaced . Another executive said Amazon has system error hence they cannot initiate replacement. How is price fluctuation connected to replacement?