Stripe Support

Our AI assistant can help get quick answers to your questions—all without having to dig through pages of docs. Select “AI Assistant” from the search bar at the top of the page and ask away! Check out the thread below for examples👇

Hi there—we understand the inconvenience this situation may have caused and understand how frustrating it can be. In these cases, Stripe acts as the intermediary; however, the final determination rests with the cardholder's issuing bank. To help strengthen your case please review: docs.stripe.com/disputes/best-….

@stripe how can we fight this? A customer literally used our product and still filed a dispute. It’s becoming too much work on our side even after providing all the evidence, they’re still winning the case. We’re losing money on top of the dispute fees

@wagslane Thanks for the feedback! While we don't currently support this feature, we've passed this along internally for review and appreciate you sharing.

Software is solved, yet the @stripe MCP doesn't even allow me to read new subscription revenue totals for a date range

@BylliCrayone Can you send us a quick DM so we can help you take care of this? Thank you! twitter.com/messages/compo…

@stripesupport No. Just on bigcartel.com

@stripesupport I have a new checking account but I can't find on the site where to update it and I am expecting funds

@BylliCrayone Do you use your account with another platform, such as X?

@stripesupport I've been with Stripe for years. No idea what kind of account it is. I went in, tried to navigate but it's too confusing

@PanSuiWang Hi there—we've followed up with your DM on this.

@stripesupport My account was closed in Nov 2025. The 120-day hold period has officially passed. I am owed HK$4,089.75, but support has completely ignored my requests for a final payout since February. I need this escalated immediately.

@ShivamB25 Thank you, Shivam. We will continue the conversation over there.

@atlas done check

Hey @Stripe i have been going back and forth with support for 10+ days trying to understand if my @StripeAtlas $100k fee waiver is actually being applied to international (non usd) transactions. Getting circular answers with no clear confirmation. Can someone reach the Atlas?

@Jshim_excel Could you please also send us a DM with your account ID so we can look into this for you? twitter.com/messages/compo…

@stripesupport That sort of makes sense, but I don’t understand why, for several years, I could open the app and NEVER had to log back in. Was security not a concern from 2019 - 2025?

@stripe why am I getting signed out of the iOS app every dayyyyyyyyy

We understand this wasn’t the case before, and that’s why you’re asking. Could you please confirm whether you’re using the latest version of the app? Also, to be sure we understand: you log in once during the day, the next 3–4 times you open the app it keeps your session open, but on the following open it prompts you to log in again—is that correct?

@selachisharky Hey there, we appreciate your interest in Stripe! While we don't have news to share for the Philippines currently, we do recommend checking back at stripe.com/global for updates.

when will @stripe be available in the Philippines i need u so bad 😭

@markmcnamara74 Hi Mark, we can look into this for you. Would you please reach out to us over DM? twitter.com/messages/compo…

@stripe Never ever use this company! I’m a new business and reliant on my first invoice being paid, and guess what…. They have held it for 7-10 days! Making money off my money. It’s a con and @Xero you need to stop pushing them on your platform

@RatedR2012 Hey Mark, can you DM us with more information? We want to look into this.

@stripe There is a deep fake AI video using your voice and face for doing fake ads on Facebook and they are scamming people using your stuff.

@Programster_UK Hey again! Very sorry for our delay in getting back to you. We've updated our docs now to reflect the correct limit of 1200 characters. Thank you for flagging this with us. If you ever need us for anything in the future, please don't hesitate to reach out.

@stripe can the text be 1200 characters or 500 characters? #checkout_session_object-custom_text-terms_of_service_acceptance" target="_blank" rel="nofollow noopener">docs.stripe.com/api/checkout/s…

@RobertCTomko Thanks and please ignore the previous response— regarding MPP availability in the Netherlands: we don’t have a specific launch date to share right now. We suggest keeping track of our website for future updates.

@stripesupport Such a generic reply :D Stripe is already available in the Netherlands. I was asking about MPP.

@RobertCTomko Hi there— we’re glad you’re interested. We don’t have any specific information about when Stripe will be available in the Netherlands. Please keep an eye on our website for future updates. stripe.com/in/global

@stripesupport And The Netherlands? 😁

@jessfraz So sorry to hear about any trouble; that's definitely not the experience we aim to provide. Can you please DM us with your account information and how we can help? We want to look into this right away. Thank you. twitter.com/messages/compo…

We appreciate you sharing these details–it helps us understand the issue better. We agree on using the Stripe mobile app for better performance and stability. If you have any questions or run into any issues while installing or using the app, please feel free to contact us via DM and we’ll be more than happy to help.

using Firefox on android, not the app. Performance is poor, extremely slow loading times, both when first fetching the page and the in-web loading. Many fetch errors and "unable to load this view" messages Disappeared now but previously clicking on the time period selector from billing overview opened the same page again in a new tab and another about:blank. Switching between apps and the browser again leaves site on loading/frozen state often requiring reloads. Generally it boils down to frustration from poor perf. Will likely be switching to using the app.

you couldnt make the stripe dashboard on mobile work any fucking worse if you tried

@FabrizioBSC Hi Fabrizio, we'll be glad to look into this. Please send us a DM so we can gather a few more details. twitter.com/messages/compo…

@stripesupport Hi, our account has been disabled for live charges and we need urgent assistance. We are submitting all required documents and want to ensure everything is correct. Could you please review our account and let us know exactly what is missing to restore payments?

@dominikkoch Hello Dominik—we’re sorry to hear about this. Would you please send us a DM with more details about the situation and the email address associated with your account? We’d like to look into it. twitter.com/messages/compo…

im so close to crashing out over this why did yall make it this hard to migrate from one to another stripe account???? @stripe