Stripe Support

Our AI assistant can help get quick answers to your questions—all without having to dig through pages of docs. Select “AI Assistant” from the search bar at the top of the page and ask away! Check out the thread below for examples👇

@thesambhavkumar Can you DM us the email address linked to your account, so we can take a look? twitter.com/messages/compo…

Hi @stripe — looking for guidance on India onboarding for an AI SaaS company (authorityNova.com). An existing onboarding/review email thread appears stuck despite multiple replies, possibly due to an email delivery issue. Could someone guide me to the right India/startup onboarding team? Appreciate the help. @stripe

@AndreTI Sure! We'll definitely raise feedback for this. Sorry for the trouble!

@stripesupport There isn't a refresh or audio option in chrome. I was able to work around it and link a bank account another way, but you should file a ticket that the captcha on the 'link a bank account page' is literally unusable.

@stripe I understand that this has gotten harder with recent advances in machine vision, but this captcha is *literally* incomprehensible.

@w910820618 退款发送后，通常需要 5 到 10 个工作日才会到账到您的银行账户。如果这段时间过去后您仍未收到款项，您需要联系办理该笔退款的商户。

@stripe 我上周有两笔退款，一般从英国退款到香港银行需要多久？

@saulgcullen Please DM us the email address you used to submit your issue, and we'll check if it was received. twitter.com/messages/compo…

Thanks team - I used the Assistant to submit the issue but it wasn't clear whether it reached the team - are you able to confirm for me. When you click "contact support", the only option you get is the "Assistant" popping up on the right but, certainly when I tried it, the automated assistant doesn't give an easy option to submit an issue and there isn't an image upload option so the path isn't very user friendly I found.

Hey @StripeDev @Stripe Support — I ran into an error while updating a flexible subscription schedule in the Dashboard. The UI appears to pass the coupon at the parent schedule level instead of the phase level, which triggers an API error.Passing along this screenshot so the team can take a look at how the Dashboard handles coupons for flexible schedules. 👇

@ds__pascal We've responded to your DM. Please take a look.

@stripesupport please I have a question I would like to have an answer to.

@JayBerk9 @JayBerk9 Please send us your account details over DM so we can help sort things out. twitter.com/messages/compo…

@stripe new business owner locked out of my account for 4 days now! Every support path leads to bot. I have my backup code but no where to enter it. If you are a business owner DO NOT use STRIPE for credit card processing! Sales will call you for sure but not support

@GuilhermeC60957 Sorry to hear about this, @GuilhermeC60957. We are following up with you over DM now.

@stripesupport My Stripe account was recently terminated, even though my chargeback rate was only 0.16%. I believe it was a mistake, but every time I open a support ticket, it's closed without a response within a minute.

@SamerAttrah It sounds like you might have deleted the account already but feel free to reach out if you need any assistance with this. twitter.com/messages/compo…

I did not register a company, but my @stripe detected and suggested J S Bana as a co founder according to the public record… Who might this be??? The stripe account was deleted and it is obviously inconsistent

@KieranOnBase Feel free to send us a DM if you need any help with your account. twitter.com/messages/compo…

@jessepollak stripe keeps disabling my account, I don't see how an agentic economy can live anywhere else lmfao

the agentic economy is here and it lives on base

@mesmerlord We appreciate the feedback. If you have some time to share some examples of the animations you're referencing, we'd be happy to flag with our teams. Feel free to reach out over DM with examples! twitter.com/messages/compo…

I don’t want fancy animations on my payments analytics display app for Christs sake @stripe The added animations when the data has already been loaded behind the blur just makes the app feel so much slower

We appreciate your interest in using Stripe! While we don't have news to share for Vietnam currently, we recommend keeping an eye on stripe.com/global for updates. You may also consider Stripe Atlas, which allows users to open US businesses from nearly anywhere in the world: stripe.com/atlas

Dear @stripe & @Wise As a Vietnamese user with a vision to make money in global market, I want to use your product to receive the money, So that I can transfer to my Vietnamese bank account. However, my country is not supported. It is bad for us!

X Premium uses Stripe for payment processing but doesn't require a linked Stripe Express account. Everything operates directly through your X account, so we're unable to assist with failed or declined purchases. For more information: support.stripe.com/questions/paym…. For issues with X Premium, please contact X's support team at @premium.

Dear @stripe Team, I am reaching from Turkey. I can't pay for my X @premium subscriptions via VISA and MasterCard. I tried many times recently. Is there any restriction? What do you recommend I do to overcome this problem? Thanks in advance Attn: @nikitabier @elonmusk

@jabezivanj We are already looking into this for you! Let's continue the conversation over in the DMs so we can get it sorted.

We got the account fixed on Wednesday, by verifying all our documents and information. This was lliterally done 2 days ago and you guys have again blocked the account. Can you guys let me know what is going on??? #stripe @stripe @stripesupport

Using stripe for the past five years and this sudden email has put me back and in shock. I hope someone can stripe can reach out and speak to me about this or even help in getting our account reviewed @stripe - I was given no warning and no notice. Please help on this!

@sahils_r Sorry to hear this. Please DM us the email address or account ID linked to your Stripe account, and we'll look into this. twitter.com/messages/compo…

Hey @stripe @stripesupport Looking for help understanding a recent account decision. We operate Venture Radar, a startup research newsletter on Substack, under Minimal Ventures LLC (US LLC). We recently enabled paid subscriptions and got a few paying subscribers. All payments were processed through Substack's standard checkout flow. We do not manually process payments or store customer card information. We then received a notice stating that payments appeared unauthorised. We submitted our EIN, LLC documents, business information, and completed the appeal process. Despite having no known disputes or chargebacks and providing all requested documentation, our appeal was rejected and the publication was classified as "unacceptable risk." We're simply looking for clarification and a fair review. Venture Radar has 51,000+ subscribers and is a legitimate publication serving founders and investors. Would appreciate if someone from Stripe could take another look or help us understand the reasoning behind the decision. @patrickc

@LoneWalker_YT Please DM us with your account information so we can take a look. Thanks. twitter.com/messages/compo…

@Stripe @stripesupport closed my legit store (Essential Fits) after previously verifying & restoring it! Now withholding funds as "high risk" with zero reason. Filed BBB Case: 24886638. Stop hurting small businesses, release my payouts! @patrickc @collision

@danielmercy83 Though our support for these types of issues is limited, feel free to reach out over DM and we'll see how we can help. twitter.com/messages/compo…

@stripesupport Can I send a dm?

Monetized users, help me here I’ve been having issues setting up stripe. How do I pull this through please?

@vivek_purswani_ Totally understandable. This applies to accounts that are based in India and not just for local payments inside of India.

@stripesupport Don't need it for indian payment but to operate outside india.

@stripe requested an invite weeks ago.. What is the avg duration to get one?