Stripe Support

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We understand why escrow-like fund handling is important for marketplace businesses. Stripe Connect helps platforms collect payments and pay out sellers, but it isn’t an escrow service. If you share a bit more about your marketplace and fund-release requirements, our team can help you explore the right setup, feel free to send us a DM if needed.

Hey @stripe please add escrow solution for marketplaces

@UncleSin30 We can help. Please DM us your account ID and more details about the issue so we can take a look. x.com/messages/compo…

@stripe @stripesupport Why do I NEED TO sign up?? In order for me to contact a support team member

@federicoalves Sorry about the trouble. Please DM us your account ID and more details about the issue and we'll take a look. x.com/messages/compo…

.@stripe Sombody is trying to hack my account. I keep getting verification codes from short code 787473. What can I do?

@antoine_bit We're not in Indonesia just yet, but expanding to more countries is a priority for us. Keep an eye on our website for the latest updates on new market entries: stripe.com

@stripe are you in indonesia?

@DevMahesh23 We can't confirm a specific timeline for expanding services in India just yet. Keep an eye on our future communications for updates. If you'd like to request an invitation in the meantime, you can reach our sales team here: stripe.com/contact/sales

When are you coming to India @stripe ?

@fuxksniper Sorry to hear you're running into this. India onboarding can have specific requirements depending on the business type. DM us your account details and we'll take a closer look at what's happening with your application. x.com/messages/compo…

@michelleefang @stripe Why is it becoming impossible to access Stripe India for SaaS, with rejections even after providing everything?

if you're a founder building on @stripe, join us for coworking with the team and private preview demos at build days, coming to: 8/19 - sydney 8/26 - singapore 9/24 - shanghai 9/29 - cdmx drop a 👋 if you're in one of these cities and so i can intro you to Stripe Startups!

@Schweino68 Sorry to hear about this experience, and we'd be glad to look into any issues. Feel free to send us a DM. x.com/messages/compo…

@stripe Customer Support is legit terrible. CS: Please verify your bank. Me: I can't - you never sent me microdeposits and you dont support my bank via instant verification. CS: I understand this is frustrating. Please verify your bank. Thisclose to just going to @PayPal

@ImranovAydin We don't have any updates on Azerbaijan just yet. Keep an eye on our country availability page stripe.com/in/global for any future news. We appreciate the interest!

hey @stripe when are you going to come to Azerbaijan? i've been waiting for too long and had even bought stripe.az domain @jrfarr @patrickc

@SamSplash27610 We have received your DM and will continue to help you there.

@stripe @selander_mjs @stripe Your support is very poor. Respond to me and release my fund because I don't do anything

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@sugandhanisa Dispute fees occur when a customer initiates a dispute. We recommend refunding charges before disputes are initiated when possible. You can find more information on dispute fees here: support.stripe.com/questions/disp…

@stripe a user filed a dispute because I suppose it's the easier thing for them to do. What happened was an accidental double payment because Stripe didn't show the status after the first payment. I accept the dispute since it's not the user's fault and I get charged a bloody fee? For what? What the hell is my fault in Stripe not working properly?

@AmeerHaio Feel free to DM us and we'll be glad to check into this. x.com/messages/compo…

@stripe why did you get rid of the chart in the overview that showed recently churned people email! it was the easiest way to see who cancelled today and what was there reason! please bring it back!

@willfp We hate to hear you're seeing this on your platform. Have you looked into Stripe Radar yet? You can read more about it here: docs.stripe.com/radar. If you have any other questions, feel free to send us a DM at any point; we're always happy to help. x.com/messages/compo…

I can't believe @stripe. Connected account made tons of fraudulent sales via our platform and we have to refund customers out of our own pocket, and there's nothing we can do about it?

@clauddaily Hi @clauddaily sorry to hear about this. Please DM us your account ID and email address so we can take a look. x.com/messages/compo…

You are one of the biggest companies in the world, and it takes more than one week to complete the ID verification process in the world we live in, every week counts for startups. Other companies do this instantly. I’ll never understand this. @stripe @stripesupport @patrickc

The Stripe Services Agreement prohibits testing in live mode using real payment method details. Doing this can cause account actions such as the one you're facing. That said, we'd be happy to look into this further. Please reach out to us over DM with your email address so we can do so.

@stripe you guys closed my account and said i got charged that are not authorized by owner but i charged my own card for testing so how is that possible?

@TechRemarker Thank you, we appreciate all the extra context.

@stripesupport Also finally went ahead and clicked allow for the first time on one of those to see what's actual in the file that gets downloaded from stripe called inner.html. Here it is, so hopefully you can search your code base to see where that is, etc.

@stripe @stripesupport For like 2 weeks when going to major sites, Unifi Portal, CNN, etc in Safari all popup saying this error. Assumed was a Safari macOS beta bug but seems to be a Stripe bug "Stripe has set an invalid MIME type on something".

@sachet_bhatia Could you share the email address linked to your Stripe account along with more details on this via DM? x.com/messages/compo…

@stripe One of the team members reached out to me in order to setup stripe payments. I provided him all the details but it's been more than 5 days, I still haven't received any update. Could you please escalate this from your end?

Thanks for waiting. We've done our best to reproduce the issue, and we've been unable to. We believe this is something specific to your device or set up, and not a widespread issue. Could you confirm your exact OS and browser version, and if you can replicate this issue in incognito mode or with extensions disabled?

@stripe @stripesupport Here is an example of when visiting a site the file it attempts to download (redacted the URL) #url=httpsREDACTED" target="_blank" rel="nofollow noopener">m.stripe.network/inner.html#url… URL&referrer=&muid=3df51f7b-af9f-4a9b-8a4b-934db3cfce0ddf1386&sid=NA&version=6&preview=false&__shared_params__[version]=v3

@Ginga_Steve Sorry to hear that. Please reach out to @Premium (x.com/premium) for more details as they handle all aspects of X Premium, and we don't have visibility into this.

@stripe I got this today from a scammer I’ve never used stripe , not paid for twitter premium and I don’t break the law

@CliffHedlund We understand the difficult position this puts you in and would be happy to take a look at the situation. Could you reach out over DM with some details? x.com/messages/compo…

Stripe @StripeSupport My construction sub-account was flagged 'high risk' on a native Stripe invoice. It has frozen $4500 mid-project, leaving a homeowner without a functioning bathroom. Standard dashboard uploads are blocked. Need a human reviewer immediately.

@zenkovva Sorry to hear you're having issues. Feel free to DM us your account ID and we'll take a look at what's going on. x.com/messages/compo…