Sureserve Compliance Central

@ASpectreAbroad @AHomelessDocCAN @Devonshires @JanetDaby @H_S_E @SHAC_Action @westminsterhub @GasSafeRegister @royalgreenwich @sra_solicitors @ICOnews Hello. I’m really sorry to hear this. Please can you help us track down your property by contacting us securely on: sureserve.co.uk/contact-us/

@AHomelessDocCAN @Devonshires @JanetDaby @H_S_E @SHAC_Action @westminsterhub @GasSafeRegister @royalgreenwich @sra_solicitors @Sureserve_CC This is serially happening.Sureserve still ignore RA,turn up unannounced & claim having difficulty contacting me & thst I have obstructed access. @ICOnews know L&Q assured me 4 times my data would be removed from Sureserve's records & same excuses & fslse claims msde when its not

L&Q & @Devonshires now even view annual gas check as optional & have attempted to shift responsibility on to tenant with terminal cancer to arrange gas check & ensure its carried out himself. @JanetDaby @H_S_E @BritishGas #SocialHousing @G15London @hdradvice @GasSafeRegister

@EVENTSDG @ClarionHousing Hello. I’m genuinely really sorry to hear this. Can you help me track down your request by completing the form here: sureserve.co.uk/contact-us/

@Sureserve_CC no hot water for 8 weeks again. Will they turn up? @ClarionHousing #housingdisrepairs

Fantastic to see our team supporting another Career Transition Partnership event in Lincolnshire yesterday.   #CareerTransitionPartnership #ArmedForcesCovenant #ForcesFriendly #VeteranSupport #ServiceLeavers #Lincolnshire #MilitaryCommunity

@NicholaBurt Hello. I’m really sorry to hear about this. Please get in contact via sureserve.co.uk/contact-us/ with as much detail as possible and we will look into this for you.

@Sureserve_CC one of your employees hit my car with a rental van and drove off, leaving a large dent in the side of my vehicle. How can I get in contact with someone to arrange repairs to my vehicle?

Congratulations to the latest @southkesteven resident who has won our prize draw vouchers for providing first-time access to service their heating and electrical appliances. Thank you for helping us keep homes safe.   #SafetyIncentives #HappyResidents #OneSureserve

It’s so nice to hear compliments about our team! Well done Martin and Phil 👏🙌💙

@danstugray @ContactCroydon @JasonForCroydon Thanks for confirming. Please contact us via sureserve.co.uk/contact-us/ where we’ll be able to put you in touch with the right folks.

@Sureserve_CC @ContactCroydon @JasonForCroydon You need to follow me so I can message you as it was me “Dan” who has the issue and not our mayor

@ContactCroydon @Sureserve_CC @JasonForCroydon Two months our boiler has been leaking! 5/6 times it been booked in, we’ve had wrong parts, no shows twice where I’ve had to call and chase. Beyond pissed off now!

Well done to our local team (and particularly Josh!) 👏👏👏

Great to catch up with our friends at Stop the Social Housing Stigma in our Lincoln offices last week! 🙌 Together we’re helping build stronger, fairer communities where everyone can thrive. 💙 #StopTheStigma #SocialHousing #Inclusion #CommunitySupport

Recently, our amazing team of volunteers rolled up their sleeves to transform an unused bathroom into a much-needed storage space at Hillview Community Centre - all in support of our @MetTVH contract 🙌

Lovely moment captured as our Assistant Resident Liaison Officer, Connor, delivers a well-deserved donation to Jimmy’s Cambridge. 👏   #CommunitySupport #SocialValue #GivingBack #CorporateSocialResponsibility #Cambridge #LocalCommunity #CharitySupport

Our Regional Manager John & RLO Nicola were proud to attend the Stevenage Works Community Chest Awards in partnership with @StevenageBC Delighted to help present £17,300+ to local causes, including for @StevenageFC’s Extra Time Hub ⚽ helping retired residents stay connected 🤝

👀 📸 we snuck into a great toolbox talk session as our engineers dove into some training provided by Tom Pope of @grundfos. Knowledge that keeps us moving forward.🧑🏽‍🔧 💪 #ToolboxTalk #EngineerTraining #ContinuousLearning #TeamDevelopment #IndustryExperts #GRUNDFOS

We’re proud finalists at the Building Communities Awards 2026:
🤝 Collaborative Working
🫶 Community Impact
⭐ Refurbishment Project of the Year Alongside our sister companies, our Healthy Homes initiative is also shortlisted for 💡Innovative Solution of the Year. #BCAwards26

@RariAyliffe We’re sorry to hear about your experience. We take all complaints seriously and are committed to resolving them promptly. Please do contact us with your details and so we can address your concerns directly and work toward a resolution. sureserve.co.uk/contact-us/

🎬 Sneak peek! Take a first look at one of the videos from our upcoming TikTok campaign, filmed with our amazing apprentice Riley 🙌 and the brilliant teams at Greater Lincolnshire Career Hub and Careers & Enterprise Company last month!   👉 Watch here: youtube.com/shorts/a8CLZrf…

We’re incredibly grateful to our partners at @DacorumBC’s Temporary Accommodation (TA) Team for their kind words and for recognising the collective effort behind this year’s Christmas Toy Drive 🎁 - over 350 children received a gift ✨🎄   #PartnershipWorking

We were proud to support SADA (Survivors Against Domestic Abuse) this Christmas alongside our @StevenageBC contract 🎄💙 #CommunitySupport #GivingBack #SupportingLocal #SADA #Stevenage #MakingADifference #SocialValue #CommunityMatters 💙

@dominiconorton @localguardian @myldn @NewsSutton Hi there - thanks for getting in touch, and I’m really sorry to hear about your experience. We’d like to look into this for you and help get it resolved. Please email us with the details at SCC-ContactUs@sureserve.co.uk, and we’ll make sure your enquiry reaches the right team.

@Sureserve_CC Your contractors have left my at risk 60+ year old Mum without heat and hot water leading into Christmas. 1. Installed a boiler 2. Checked & Signed it off 3. Another contractor marked it at risk - Do not use 4. Sent no heaters @localguardian @myldn @NewsSutton