T-Mobile Help

@TheLatinian Check out our latest smartphone deals: t-mobile.com/offersand explore plans to find your best fit: t-mobile.com/cell-phone-pla…. If you have questions or need help with your switch, send me a DM, I am here to help. ^MikeA

@TMobile and @Verizon can you guys give me a deal to leave @ATT ??

@ATT I know that people is trying to use AI but @Att have the worst customer service, it is becoming impossible to talk to a customer rep. Now a days! Thank to the automated answering machine that hangs up right when they don't know the answer to ur questions.

@messi_iam I will help get your concerns figured out here over, X, Messi. Please send me a DM and I will gather a few details to assist you. ^AlexisG

Shitty @TMobile is asking me to return to the store to close my acct after I spent 3 hr there & never made my phones work. Close that shit, I have returned to @AT&T. I want my $424,24 that u forced me to pay while I never had any service. All thieves and crooks

@w7d4c48jm5 If you meet the requirements here: t-mobile.com/responsibility…, I can help with your unlock Umair. Please send me a DM so we can review the options to get your device unlocked. ^AlexisG

@TMobileHelp can someone look at my CS response email regarding urgent request for unlock. Thanks

@Eazy_Cheeezy I'm here to help with the service concerns you're experiencing. Please DM me so I can quickly troubleshoot and find you a solution. ^DuncanW

@TMobile Incredible service in the city of your corporate headquarters

@Echo4CharlieJD I can help with any update challenges and options for a new device. DM me so I can quickly assist you. ^NevinB

@TMobile if you're gonna do updates that change my settings, sounds, visual themes and literally everything else, send me a new phone too so I at least can feel like I have a new phone while I'm changing everything back. Mmmkay

@monerbilly I will review your plan and what is going on with your device so I can quickly get this resolved. Meet me in DM so I can get everything to get you taken care of. ^KenS

@TMobileHelp what is wrong with you? First you basically lock my phone down until I switch over from US Cellular. And then you add 10 applications that I did not approve. You are a scam.

@William14860620 I appreciate your interest in our service. Please DM me so I can take a closer look at the coverage near you and find you some answers. ^DuncanW

My @ATT data is exceptionally low in 89431 very disappointing 🫤 @TMobile how's your prepaid service in this area?

@luckyson23 Thank you for bringing this experience to our attention, Mason. I can review your bill and make sure your account is fully closed. Send over a DM so I can grab your account details and get a quick solution in place. ^JamieE

I’ve gotta figure out how to charge @TMobile for my time. They’ve been charging me $7 a month since last June. Called in February, They were going to stop charging me and cancel. They didn’t. Had to spend 3 hours making 4 calls to get a $28 refund and stop being charged🤦‍♂️. #fraud

@mdsoll315 This isn't the experience I want your family to have. DM me so I can look into this and help with a solution promptly. ^NevinB

If you are a @TMobile @TMobileBusiness CUSTOMER SWITCH CARRIERS! My 80+ year old mother was 100% discriminated against based on age. Told a phone was ordered through insurance & it was NOT. When I ASKED WHY, VERY CALMLY, was told to LEAVE the store or they will call the police. WHAT??? For asking why no phone was ordered? What is your name sir? I asked. Leave now or the police will be called. My mother’s microphone in the phones is broken, @AppleSupport sent her to @TMobile b/c THAT was where it was bought & insured. The agent was leaving for vacation the NEXT DAY & just wanted my mom out of the store. Told her a phone was ordered to come back the next day to pick it up. Went back the next day and NO phone was there. Told yo come back in TWO days. Went back today (WITH ME), and was told NO PHONE EVER ORDERED. This is when I asked why, and was told the police would be called. T-MOBILE IS DISCRIMINATORY TOWARDS SENIORS!!!

@monroeandco Let's make sure you're able to manage your prepaid account as intended. Please DM me so I can take a closer look at the error you're experiencing and find you a resoluton. ^DuncanW

@TMobileHelp @tmobile your prepaid website is stuck in a redirect spiral between main url and /home

@dcisval Thank you for sending me a DM. I see it on my side, and will be responding shortly, so we can collaborate on a complete solution without delay. ^PatrickU

@TMobileHelp I am trying but the message in the DM must be accepted

@TMobile fix our phone service, none of our calls are working in Coral Springs, FL!!!!! Please help!!!

@realmrstacks I have no details regarding the new Razr Fold, but you can see our full Motorola lineup here: t-mobile.com/cell-phones/br…. Please send me a DM, so I can walk through options with you right away. ^PatrickU

@TMobile @Verizon @ATT Will any of you sell the Moto Razr Fold?

@SWAPNESHCPATEL I want to look into these promotional concerns promptly Swapnesh. Please send me a DM, so I can start working on a full solution for you. ^PatrickU

@TMobileHelp Having a terrible experience with T-Mobile billing after switching from other carrier. Even though my phone was discounted, I am getting charged full for the device every month. It's incredibly frustrating to have to call constantly just to get credits applied.

@coldthrill_ I want to help with switching over to T-Mobile. Check out: t-mobile.com/resources/how-…. Please send me a DM, so I can create a personalized solution that fits your needs. ^PatrickU

I think I want to switch over to T-Mobile .. I’m so sick of Verizon

@retro_realm95 I can help get you Wi-Fi service back up and running as quickly as possible James. Please DM so I can find you a resolution. ^DuncanW

@TMobileHelp I have no wifi FIX THIS NOW

@knghts50 Thank you for sending me a DM. I see it on my side, and will be responding shortly, so we can collaborate on a full solution right away. ^PatrickU

@TMobileHelp @TMobile I sent you a DM, can you take a look.

@IDWaffle I am here to help with any switch over questions. Details: t-mobile.com/resources/how-…. Please send me a DM, so I can start working on a solution with you. ^PatrickU

@ATT just so you know, you guys are shit. Cashing in all three lines and going to @TMobile You've jacked my prices one too many times. Also, it's 2026, make it so your whole music doesn't sound like a record is playing.

@abdullahmundair I can help unlock devices that meet the requirements outlined here: t-mobile.com/support/device… . Please DM me so I can find you the best available solution regarding your unlock Abdullah. ^DuncanW

@TMobile Hallo i want to get my device unlocked from t mobile please help me

Keeping you connected during Winter Storm Fern. We’ve activated T-Satellite in affected areas for members with compatible phones. We also have community support teams with essential supplies near expected impact zones to provide connectivity, charging and other assistance. Stay prepared and keep safe.

@mdsoll315 Thank you for sending a DM, we see you there and will respond very soon. ^AlexisG

@TMobileHelp I already have sent messages. Got no response.

@TMobile THE IGNORANCE by your rep at the store in Marlton NJ is a disgrace. To make an 80+ year old woman come back 3x for the same issue and string her along is a DISGRACE! Store manager Ken IS IGNORANT Between that AND MY $480 bill FOR ONE MONTH when I have a PLAN for $100 you can count on