Customer Service Team

@last_469 @WestJet Never put medication in a checked bag. Always in your carry on. Unfortunate it happened, but, definitely on the customer.

@WestJet, can someone DM me about a baggage payment I just made for a trip tomorrow? Thanks!

@WestJet I am in Europe and have been waiting for lost luggage for 4 days. Was told would potentially arrive today but I have heard nothing and no one will answer any calls

Disappointed with @WestJet & @Trips_com. Booked a flight Feb 28, 2026, using my @RBC WestJet World Elite @MastercardCA, expecting my free checked bag benefit. Upon check-in today, WestJet refused it, claiming rules changed & bookings must now be made directly on their site. (1/2)

absolutely disgusting people over at @SunwingVacay — #SUNWING - My family had two random back to back deaths on weekend and while we organize funeral they are not willing to help us move dates for a friends wedding. Absolutely sickening. @WestJet @AirCanada what would you do?

@DrBellinger @WestJet WestJet has eroded into an airline charging full service pricing with low cost carrier service. Worst of both worlds. Awful.

@AirCanada How is it that @WestJet can process humanitarian baggage requests in days and you folks ignore it for weeks only to tell me "We're too busy to deal with it"? No worries the pst hurricane ppl in Jamaica don't really need footwear. You folks suck so badly

I just had the craziest experience at the airport. We are about to board a flight to Atlanta when the pilot from the incoming plane walks out of the jetway. Guy is probably late 50s, salt and pepper hair, military look. The kind of pilot you instantly feel good about seeing on your flight. Pilot walks over to the counter, gets on the PA system, and starts addressing everyone. “Folks, I’ve been doing this a long time. Flying one of these jets is easy. The hard part is looking at 130 people and telling them their flight is going to be delayed.” Audible groans throughout the boarding gate. Most people here are flying to Atlanta as a layover before another flight. 130 people just had their day become a complete mess. The pilot goes on. “I get it, trust me. But here’s the deal: During our landing, we had a small mechanical issue. I’m not your pilot for the next leg, but I don’t feel confident the jet’s safe to fly until we have a mechanical team look it over, and I don’t feel comfortable asking the next pilots to fly you guys until we get confirmation.” He points at the agents next to him behind the counter: “Now, none of this is the agents’ fault. Please be kind to them. I’m the one who made this decision, not them, so any inconvenience you experience is my fault. Just please know that I don’t do this lightly, and I’m only doing it because I believe it’s in the best interests of everyone’s safety.” Now this is where the story gets crazy. The pilot puts the microphone down, grabs his suitcase, and all the people in the gate… Start clapping. I’m not joking, everyone starts clapping for the guy. 130 people who just had their travel plans ruined give an ovation to the guy who made the decision and delivered the message. All because he addressed them with decency and transparency, took ownership of the decision, made it clear that it was necessary, and explained why it was in everyone’s best interest. It’s honestly one of the best examples of strong communication—of strong leadership, for that matter—that I’ve seen in a long time. @Delta, whoever your Atlanta to Wichita pilot was this morning, he’s one of the good ones. Please tell him the delayed passengers of flight 1637 appreciate what he did.

@jkenney Are you listening @westjet Don’t cancel the flight then promise all passengers hotel rooms and transportation and then the entire crew bolts as soon as we get back to the airport and 3 hours later we find out you have arranged nothing for us.

@WestJet where are my bags going, now that I am stranded, without my medications, without my toothbrush and clean underwear? This is totally unacceptable.