T-Mobile Help

@Mike_Santulli Thanks for bringing this to our attention. As this is a public space and your post contains personal information, please delete it to help protect your privacy. Then send us a DM with your contact details so we can take a closer look and assist you.^SusanaD

@TMobile can you please imbox me my most recent bill i need it as. Aproof of address and ive been on hold twoce for twrnty kin and kow a half hour

Thanks for reaching out. Your new plan comes with real improvements: more premium data, better streaming options, improved international roaming, and our 5-Year Price Guarantee. I’d love to walk you through what’s new for your account. Please send me a DM where I can safely and securely review your account and answer all of your questions. ^NevinB

@TMobileHelp Good evening! I'd appreciate help with a text received about a forced plan change that I do not agree with given the un-carrier promise. Thank you in advance!

@NotReallyStacy I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from there. ^NevinB

I want to find the person responsible for selling US Cellular to @TMobile and smack them. I am so sick of shit cell service.

@knghts50 Hello, we’ve already sent you a DM to continue this conversation privately. Please check your messages so we can get this taken care of for you. ^SusanaD

@TMobileHelp @TMobile @TMobileHelp @SriniGopalan we have been going back and forth for almost 3 hours same thing reiterated and nothing yet. Agent has not replied in 45-50mins

@TMobile @TMobileHelp I need to change my number is it possible to have 2 numbers at the same time and to move all the 2 FA to the new number for a short time like 2 days then turn off the old one?

@AjaySabareesh24 Thanks for bringing this to our attention. I’d be happy to take a closer look and help however I can. Since this is a public space and we want to keep your information secure, please send me a DM with your contact info and I’ll continue working with you there.^SusanaD

@TMobileHelp Missed refilling my prepaid account last night, lost service. Need assistance with reinstating the account.

@MelioraEmeritus Thanks for taking the time to bring this up. I'd like to help review what's going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I'll pick things up there.^SusanaD

@abcfiles_ I appreciate you giving us the chance to look into this for you. I’d like to help, since this is a public platform, please send me a DM with your contact information so we can continue while keeping your details secure.^SusanaD

@TMobile @TMobileHelp I saved the T-Mobile Tuesday DoorDash perk but am unable to redeem the offer due to an error all day. The last day to redeem is today. Please assist.

@JaeB77550047340 I’m really glad you reached out and brought this to our attention. I’d be happy to help take a closer look into what’s going on. To make sure your information stays protected, please send me a DM with your contact details and we’ll continue there.^SusanaD

@TMobile what’s up with the service in Houston

@Wat80453Watson I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment.^SusanaD

@TMobile help please

@BohlscheidJames Thanks for taking the time to bring this up. I'd like to help review what's going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I'll pick things up there.^SusanaD

I hate you cunts, I just paid my phone bill and I'm already getting throttled back..... I pay for unlimited 5G coverage. WHERE THE FUCK IS IT?!!!! @TMobile

@MJ197217 Hi, we’ve already sent you a DM to continue this conversation privately. Please check your messages so we can get this taken care of for you. ^MikeA

So @TMobileHelp do you respond to the requests? Did everything you said and nothing…dead silence. Should I just escalate my issue to the T-Mobile ERTl line?

@mytechadviser To DM us, tap the bubble icon at the bottom of your screen, then tap the compose icon and search for @TMobileHelp to start a private conversation. ^SusanaD

@TMobileHelp How do I send you a DM? I don’t see any buttons I can tap such as one with an envelope, to send you a DM

Really disappointing to see @Tmobile break promises made by supervisors. What happened to ethics under @SriniGopalan & @JonFreier leadership. Ethics & Integrity came first before Sprint Merger. Promises to customers were always kept. Not so much anymore 😔😡

@MochaCherryart Thank you for flagging this. I definitely want to help get this sorted out for you. For privacy and security purposes, please send me a DM with your contact information so I can take a closer look into the account details securely.^SusanaD

@TMobileHelp i cannot access a perk i have a few hours left to redeem.

@Michaelv78 Thanks for taking the time to bring this up. I'd like to help review what's going on and work toward a resolution with you. Since we never want your personal information shared publicly, please send me a DM with your contact info and I'll pick things up there.^SusanaD

@TMobileHelp is absolutely garbage. Been on the line for over 2 hours , 4 different people, and still waiting on m what looks like the fifth. We're cancelling our service and @TMobile keeps reinforcing that decision with this experience.

@justint5387 Thank you for flagging this. I definitely want to help get this sorted out for you. For privacy and security purposes, please send me a DM with your contact information so I can take a closer look into the account details securely.^SusanaD

@TMobileHelp how slow is your customer service. The hold is ridiculous

@alxnlsn Thanks for flagging this, I can understand why this is concerning. I’m happy to help. Please DM me your contact info so I can take a closer look and keep your details secure. ^MikeA

@TMobile @TMobileHelp @TMobile @tmobilenews The lack of support and service I’m receiving is comical. This is a new level of incompetence I’m dealing with trying to get my numbers ported over to you guys. If this is how it’s going to be., God help me

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@Simon_Says_Ok I appreciate you reaching out and sharing your experience with us. I’d like the opportunity to look into this further for you. To help protect your privacy and securely review the account details, please send me a DM with your contact info and we’ll go from there.^SusanaD

@TMobileHelp can someone actually help me your customer service call center has wasted an hour and still does not know how to change the primary account holder phone number

@SecureSam Thank you for flagging this. I definitely want to help get this sorted out for you. For privacy and security purposes, please send me a DM with your contact information so I can take a closer look into the account details securely.^SusanaD

@TMobileHelp You have some serious dead spots in North Dakota's largest town. That's no bueno.

@alxnlsn I’m glad you connected with us about this, and I’d be happy to take a closer look. To protect your privacy and securely review the account details, please send me a DM with your contact information when you have a moment. ^MikeA

@TMobile @TMobileHelp @TMobile @tmobilenews The lack of support and service I’m receiving is comical. This is a new level of incompetence I’m dealing with trying to get my numbers ported over to you guys. If this is how it’s going to be., God help me

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