Tuiuk

@lisapja83 @lisapja83 Thanks, kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks again/Bob

@TUIUK don’t appreciate being told by the crew “if you don’t board in the next 5mins there are hrs delay” when you failed to relay gate info on time, therefore didn’t open it on time and didn’t arrange appropriate assistance on time. Don’t blame the passengers for your mistakes

@foxxyzinha @foxxyzinha Hi there, kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Duncan

@TUIUK looking to book a holiday as a solo traveller. The hotel I want to book has sea view rooms available for my dates but no double rooms for sole occupancy. Is it possible to get a room opened up for sole occupancy? I specifically want a sea view.

@Ohitsjustbriony @Ohitsjustbriony We apologise for the inconveniences caused kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bob

@Gillch27 @Gillch27 Thanks for your tweet kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bill

@Tuiuk______ I have sent a message. I think

@TUIUK rather disappointed that I have not had a reply yet from an email that was escalated 4 days ago. Waiting to see if I book another holiday after 2 cancellation during covid then both me and husband falling seriously unwell and not being able to use our credit voucher

@AireyDebby @AireyDebby Apologise for the inconveniences caused kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Duncan

@TUIUK why are you refusing a refund for 2 nights missed holiday due to a 29hour flight delay. Refund for delay received as entitled after 3 hours but nothing for only having 9 nights holiday instead of 11 we paid you for ! Robbery

@JamesBoddie2003 @JamesBoddie2003 Hi, I'm Bob kindly follow back and DM us your reachable phone number and your concerns via DM for further assistance from our customers relations team thanks/Bill

@martingfindlay @TUIUK Already counting down the weeks, though you would of thought considering that the flight was 24 hours late that would of been enough time for @ABZ_Airport to ensure there was enough taxis waiting…

Bad timing email from @TUIUK. Sending an email with the subject “Welcome Home”, however just as a reminder you delayed flight TOM541 from DLM to ABZ by “at least 24 hours” and hence we are definitely not enjoying a “Welcome Home. 📸 of our “Home”

@andykeithlole @andykeithlole We apologise for taking long. I am going to assist you, kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bob

@TUIUK Secondary tracing has a answerphone on that number telling you this is not the ideal way to get in touch. There right I’ve left 3 messages and no one has got in touch. You shouldn’t be advertising that number as a solution

@TUIUK 37 days have passed since I last saw my luggage. Phoned emailed completed your lost luggage claim, still no one has been in touch. Very poor please can someone please contact me

@Fiona_Jayne88 @Fiona_Jayne88 Hi there we apologise for the inconveniences caused kindly follow back and share your concerns/your reachable phone number for assistance from our customers relations team via DM please/Duncan

@TUIUK my mum and aunt have been stranded in Palma and haven’t been able to get through to anyone. Earliest they can get home is Monday even though they both have health issues

@Seanly90 @Seanly90 We are sorry for the inconveniences caused kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bill

@killaney @killaney Sorry for the inconveniences caused, it's your right, just follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bill

Completely frustrated with @TUIUK now. We were on a flight from Corfu to Belfast recently. Significant delays and a shambles of an experience. 1/2

@PollyN_Xx @PollyN_Xx Truly sorry for the inconveniences caused kindly follow back and share your reachable phone number for assistance from our customers relations team thanks/Duncan

Blocking customers on instagram who are rightly asking for answers about delayed flights since they cannot get answers at the airport….. Horrendous customer service @TUIUK

@ScottGorvett @ScottGorvett Kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Tom

@TUIUK hello can you help

@Charlen83324443 @Charlen83324443 Apologise for the inconveniences caused kindly follow back and DM us your reachable phone number for more assistance from our customers relations team thanks/Bob

@TUIUK Glasgow flight to Dalaman this evening has been delayed from 6.30pm to now showing as leaving at midnight, so passengers been at the airport since 3.30pm, flight time been pushed 3 times already, is the flight definitely going or will it be cancelled???

@bfstmj @bfstmj Apologise for the inconveniences caused kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bob

@TUIUK #nevertuiagain Poor flight operations cause flight delay, but tui blames weather. Deplorable customer "service" - never again

@Becky_Freeman_ @Becky_Freeman_ Kindly follow back and DM us your reachable phone number for assistance from our customers relations team/Duncan

@TUIUK hi, I’m off on a cruise on your Marella Explorer 2 ship in Jan, and wondered if you have contact details for the spa pls? Friends and I would like to book treatments but not sure how? Thanks!

@katyheather @katyheather Thanks for your tweet kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Duncan

@TUIUK @British_Airways Hi I have been chatting to someone but still haven’t had an answer to this 5 hours later

@bex_pet @bex_pet Thanks kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bob

@TUIUK I haven't received a form??

One of my clients had to be disembarked from a Cruise due to illness on the first day and spent the rest of her holiday in hospital then having to catch 2 flights home! She needs a part cancellation certificate for her insurance but struggling to get this from @TUIUK

@jaydee_97 @jaydee_97 Sorry for the inconveniences caused kindly follow back and DM us your reachable phone number for assistance from our customers relations team thanks/Bill

@TUIUK Thanks but forget it, I only wanted to know where to forward the email. I’ll delete both the tweet and the email so I can forget about it

@Cian_Guru @Cian_Guru Thanks follow back and DM us your reachable phone number for assistance/Bob

@TUIUK provide me with the email for your legal department as soon as possible