United Airlines

Lightning-fast @Starlink Wi-Fi is now on board our first mainline aircraft. 🛰️ Stay connected from gate to gate on allllll your devices just like you’re at home. That means live streaming, live sports, live gaming, even live watching your pet cam. 😉 Starlink Wi-Fi is already available on more than half of our regional fleet, and it’s rolling out on more planes every day. Free for MileagePlus members.

@faithbot11 Could you please try this again? twitter.com/messages/compo…

@united Send a private msg button doesn't work 🙄

@united forgot to mention the plane was hot and the ear phones tho free were cheap and hurt my ears. That's what no food on a 6 hour flight does. $500 one way from Fla-Cali

@AgrawalArian We apologize if the Wi-Fi failed during your flight. Please send us a DM with your confirmation number so we can look into this. twitter.com/messages/compo…

Once again held hostage 30,000 feet in the air by the reliably unreliable @united WiFi

@DancingEddie_ We're sorry for the disruption to your travel plans. When you have a moment, please send us a DM with your confirmation number so we can look into this. twitter.com/messages/compo…

Update: My plane broke when it landed (?) and it took them 3 hours to figure that out so now we’re on a new plane Going to get home approximately 7 hours later than anticipated Nice @united

@jacknyjets We're sorry if the Wi-Fi malfunctioned during your flight. When you have a moment, please send us a DM with your document number associated with your Wi-Fi purchase so we can look into this further. twitter.com/messages/compo…

@ah711ny @united Not sure but bad experience. I bought the WiFi to watch March Madness and I was struggling to load the game cast.

@united if I buy the WiFi I expect the streaming to work. Not only did the streaming now work the WiFi shut down entirely for half of my flight. I’d appreciate a direct message to organize a refund.

Hi, Adam. We're sorry for the delay in response as we’re experiencing a high volume of messages today. We know how important in‑flight entertainment is for many of our customers, and we understand your frustration. You may send us a DM of your confirmation number, full name, and email address, so we can further assess your travel experiece.

@KMartinezzz @united Really pissed me off today

How are u still flying planes with no TV’s? This is insanity @united

@Efrancydemaret We're sorry for the delay in response, Elizabeth. We're receiving a heavy volume of customers reaching out for assistance today. You may send us a DM if you need rebooking assistance twitter.com/messages/compo…

@united flight ua146. Departure time 11:40. Delayed to 12:45 AM. Have yet to hear a live voice from any human being about anything.

We’re really sorry to hear about the long TSA delays at IAH and the impact on your travel today. While security lines are managed by TSA, we know how stressful this situation is and we’d like to help however we can. Please send us your confirmation number in a direct message so we can take a closer look at your options.

@united I know is not your fault but I need your help, I’ve been waiting for 3.5 hours in the TSA line at the IAH (George Bush Airport) already missed 1 flight and It’s look like I’m going to miss the 2nd flight at 10:15pm to New Orleans, Any help?

@jpperich Thanks for choosing UA1195 today! We’re delighted to hear your flight from Denver to LA was a smooth one. We’ll make sure Pria hears your kind words, she’ll be so pleased to know she helped make the quick trip feel special. We can’t wait to welcome you onboard again soon! twitter.com/messages/compo…

Thanks @united for a smooth flight to LA today from Denver (UA1195). Pria really took good care of us up front despite the relatively short flight time. #customerfocus!

@skihole Thank you for sharing. We've received your DM and will be responding there as soon as possible.

@united I’ve replied

@united treat your employees better! They all seem miserable. So are your passengers. Btw our three year old should not be seated in an aisle seat in a row by himself!

@eonsofchriss Thanks for flying with us! ✈️ 💙

My airline of choice is @united all day 💙💙

@WeirdBarbi56466 We've received your DM. We will respond there shortly. twitter.com/messages/compo…

@united Sent

Tell me why the @united flight attendant walked away pissed off after asking me to check my seat back and I told her I don't know how I'm supposed to check it when there are no buttons on the armrests to recline the seat. She insisted I check. I said please tell me how and I will

@Ayyocam_ Hi there, Camryn. This certainly isn't what we like to hear from our passengers. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

United is the worst airline. WiFi sucks and their flight attendants are the worst!!

@JamesElder2011 Hi there, James. We’re sorry to hear that this has been your experience travelling with us. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

Why do first class passengers playing a premium have to check their carry on? @united . I'm not happy on f)ight 439 to Denver

@rthak50 Hi there. We're here to help. Please DM us when you have a moment. twitter.com/messages/compo…

@united flew my whole life in United and now I can’t even find help. Call and there is a long wait, chat bot can’t answer a particular question and long wait for chat assistance online. How people are still travelling in such airline is beyond me.

@89WLS Hi there. This certainly isn't what we like to hear from our passengers. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

Hey @united Getting some serious poor service via phone and email. Can you help me?

@gabrielsanders Hi there, Gabriel. We’re sorry to hear that this has been your experience travelling out of IAH. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

@united I’m at IAH. My plane (UA 1444) leaves at 8:20. I’m on what they say is a 3 hour TSA line. What to do?

@Sam_Teets33 Hi there, Sam. This certainly isn't what we like to hear from our passengers. If you require any assistance, please DM us, and we'll do our best to help. twitter.com/messages/compo…

12 hour travel day. Was supposed to be home 3+ hours ago. Thanks for nothing @united