United Airlines

The entire row is alllllll yours. Welcome to United Relax Row, three adjacent United Economy seats with adjustable leg rests that can each be raised or lowered to create a cozy lie-flat space for stretching out... You'll also get a mattress pad, blanket and two pillows. If you’re traveling with kids, a plushie too! United Relax Row will be available starting next year on more than 200 of our 787s and 777s, each with up to 12 of these brand-new rows. united.com/Elevated

Hi, Kristine. This isn't what we like to hear. You’ll need to open a damaged baggage file with our Baggage team directly. If you're still at the airport, please visit the Baggage Service Office so an agent can assess your bag and determine the best next steps. If you've left, please call our Baggage Service Center at 1-800-335-2247.

@united one of your employees cracked our luggage flying from DIA to Great Falls, MT

@owlice Hi, there. We're sorry for the trouble. If you need further assistance, please feel free to DM us.

Hey, @united, your website is not finding flights paid with money but is finding them for flights paid with miles. It was operating correctly 12 hours ago, but now... not. Please fix; thanks!

@AthleteBrandCtg Hi there. We're sorry that there was an issue with a bag. Thank you for your feedback. We've documented this for our teams to review as we're always looking to improve. We know that being delayed is frustrating, and we apologize.

@united flight 3490 returned to the gate to “return” a bag that was mistakenly put on the plane by baggage handlers, inconveniencing everyone on the plane instead of one passenger on another flight. Over 30 mins lost for everyone onboard. Make it make sense.

@_Richard_Lyu Love it. Tomorrow we better see Wing Wednesday!

Tails Tuesday. @united @flySFO

@DrTraceyK Ideal flight ✈️

Let’s go @united! I hope there are stroopwafels AND ‘Pride & Prejudice.’

We’re truly sorry to hear about your experience, Marc. This is not the level of service we aim to provide, and we understand how frustrating this must have been. When you have a moment, please send us a DM with your confirmation number, complete name, and email address, so we can look into this for you.

@united hello - I had a light last Thursday that you cancelled. I spent hours on hold waiting for assistance to get on another flight but nobody answered and when someone did they discounted me within 5 minutes and didn’t call back. I need assistance

@SrChivi Hi there. We're sorry to hear this. Please send us a DM with your case ID, so we can take a closer look. Also, for security purposes, we encourage removing your case ID from public view since it is attached to your personal information. twitter.com/messages/compo…

@sea2shine Love to hear it! 👏

@Starlink on @united is life changing. I’m now a super fan of both. Let’s fly the friendly and fast WiFi skies!

@kristym513 Hi there. Thank you for reaching out, and sharing this. We would love to be able to share you feedback for Tena. When you have a moment, please DM your full name, along with your flight and confirmation numbers. twitter.com/messages/compo…

Thank goodness for Tena (guest agent) @united in IAH for saving me and getting me out after @AmericanAir left me stranded overnight. Even waived the bag fee since I’d already paid via American 😇

@StriderElass Hi there, Strider. Thank you for reaching out. We did get the message, and we are working to equip our entire fleet with Starlink.

Having @Starlink on @united flights is an absolute game changer. It’s amazing how fast and reliable it is. Any other flight is maybe 50% it actually works and when it does it’s incredibly slow. Take now, I have no idea if this is actually going to get published as the internet on this flight is just terrible. @starlink needs to be deployed to all flights and airlines

@tylerinoklahoma Hi Tyler. We'd like to look into this. Please send us a DM with your confirmation number. twitter.com/messages/compo…

Still very confused as to why @united served my 2 children a chicken tikka-infused bun at 5:30 AM and gave everyone else a cheese danish or breakfast sandwich.

@keekacantlose1 Hey there. We'd like to look into this. When you can, please send us a DM with your confirmation number. twitter.com/messages/compo…

@united is no @Delta . This wedding weekend turned into flight nightmares each way. But @Delta - thank you for handling everything right. @united we’re still stranded, told we’re not able to have our original upgraded seats, and can’t sit together. Really ? You can do better.

@DrTraceyK Patiently waiting for the updated pic with the stroopwafel. 👀

Coffee in a grown up lady mug. Will there be stroopwafels? Here is hoping & I am too polite to ask. @united ❤️🙏🏽🇺🇸✈️

@cahinrichsen Hi Cynthia. We'd like to look into this. Please send us a DM with your confirmation number. twitter.com/messages/compo…

@united my flight was delayed 40 mins for another group. Can you hold flight 1804 in Houston so we can make our connection!

@FantabTravel 💙💙💙

Shout out to @united for coming through. My daughter and granddaughter are trying to get to California before my mom takes her last breath any minute and you guys made it happen! Whether my family vacation or a family in mourning, I can always count on @united!

@JeffHeilstedt Hello, Jeff. Thank you for reaching out. We are sorry to hear about your flight delay. When you have a moment, please DM your full name, along with your flight and confirmation numbers so that we can take a closer look. twitter.com/messages/compo…

Additional flight delay @united because maintenance dropped the ball and did not check the APU ?? oil overnight. Little concerned at the lack of accountability with the maintenance crew.

@Jill_Shaw Hi, Jill. Thank you for reaching out. We'd like to take a closer look into your upgrade concern. When you have a moment, kindly send us a DM of your confirmation number along with the passenger's name and email address associated to it. twitter.com/messages/compo…

Hey @united why can I not upgrade a Y class ticket via Star Alliance Upgrade page? I have heaps of miles which seem worthless right now. Tips? #help #customerservice

@troublish We previously requested that you please DM your full name, and confirmation number so that we can take a closer look. twitter.com/messages/compo…

@united Still waiting for someone to get back to me @united around the delays for flight 2865

@united 545pm flight deplaned. Boarded a new plane for an 825pm departure and we are still here. Make it make sense. Give me my time back or something this is crazy. I can’t wait to write my review

@troublish We are sorry to hear about your flight delay. When you have a moment, please DM your full name, and confirmation number so that we can take a closer look. twitter.com/messages/compo…

@united Flight 2865. Almost 5 hours later arriving to the destination is absolutely ridiculous

@EdwardDL702 We’re sorry to hear your preordered item wasn’t available on your flight, that’s definitely not the experience we want you to have. You can request a refund of your preordered meal here: uafly.co/refunds.

@united I didn’t get my pre ordered burger on delayed ass flight 777 ORD-LAS. Who do I bitch to to get my measly $11 back?