Uber UK

@Nkole_Maggie Hi there, to be able to follow up on your request via DMs and provide further assistance, kindly follow us and send us a DM. twitter.com/messages/compo…

@Uber_Support I have dm’ed you. Thanks.

@ubereats_uk can you please respond to your chat!!! I ordered food from @FiveGuysUK and that came an hour later cold and the milkshake melted, it’s literally like water 🤢. Do not take orders if you can’t deliver on time. I live 10min away from where the food came from. WTH!

@pepezeron We're ready to look into this. Please send us a private message with more details about your issue/enquiry along with the mobile number and email address linked to your account so that we can assist.

@UberUK @UberUKI_Support @Uber @UberBoat @UberFacts 4th boat completelly full. Any solution? My ticket expires in 10 min . If it expires I need a 100% refund

@UberUKI_Support I’m currently at Millbank Pier. 3 boats have already passed and all of them were completely full. I’ve now been waiting for over an hour and my ticket is about to expire Could you arrange for a boat w available capacity to stop at this pier as soon as possible?

@mrs_mt03 We are incredibly sorry to hear about this experience. Could you please DM us providing the email address and phone number associated with her Uber Eats account?

@UberEats my daughter in law ordered a McDonald’s breakfast from you in Southampton and it never turned up. The driver actually went to the flat but didn’t drop anything off! They’ve still been charged and are getting nowhere getting a refund from you. It’s absolutely not on

We are so incredibly sorry to hear about the trouble with your order. We know how frustrating it is when you're looking forward to your items and something goes wrong. We want to look on this and make it right for you immediately. Could you please send us a DM with your order details? We are standing by for your message, so we can prioritize looking into this for you

@waitrose once again you have packed cleaning products loose in my mood groceries via @UberEats I have complained many times and you still do this

We are so incredibly sorry to hear about the trouble you experienced on this trip. That is definitely not the standard we strive for, and we want to make sure it's addressed immediately. To help us look into the system and take a closer look at what happened, could you please DM us the trip details (date and your partner-driver's name)? We are standing by for your message, so we can prioritize this for you.

@Uber absolutely useless yesterday I tried to get an Uber home had to catch 2 buses and walk 1 mile with a sprained ankle - 24 hours later still no reply to my complaints

We are so sorry to hear that you lost your phone, and we completely understand how stressful it is. We're ready to look into this. Please send us a private message with the full name of the account holder, the email address, and the phone number associated with your Uber account. Additionally, please include any specific trip details (such as date, fare, pickup/drop-off locations, or approximate times) so we can assist you further. We look forward to your message.

@UberUKI_Support how do I speak to a human, left my phone in taxi Monday night have followed all procedures and tried to call driver... Says I can't as my number is not the same as my account... We it won't be I lost me phone!!!!

Hello, We're sorry to hear that your experience didn't meet the expectations. We're constantly looking for ways to improve the Uber experience for everyone. We would like to review this situation and kindly ask that you submit a contact through your Uber app for us to provide you with proper assistance with your order.

@Uber can you please explain why my taxi was a 40 minute wait from when it was accepted even though it was saying 5 minutes! And also why it was £60 for 6.9 mile drive when a black cab was £18! 🤯😳

Hello there, to protect your privacy, we encourage users to send us a PM with your account details and information regarding your concerns. Also, request you to kindly delete any posts revealing your personal information. Looking forward to receiving your message, and assisting you.

@UberUK what does that mean? huh you gonna take my money and not even give me my tickets

@Uber_Support @UberUKI_Support , I booked train tickets today and yall charged me money and didn't even give me my tickets

Hi there, we're sorry to hear about this! Let's get this sorted out for you right away. Please send us a Direct Message (DM) with the following details, so we can investigate the charge: Email address and phone number linked to your Uber account Date and time of the trip Pickup and dropoff locations Once we have that, we'll dive right in to see what happened!

@Uber_Support I was charged £106 for an airport trip despite never entering the vehicle. I overslept my pickup and had to book a second Uber afterwards.

@lavabosynku Hi there, thank you for reaching out to us. We understand your frustration and appreciate you reaching out to us. Kindly DM us the email address and phone number so that we can help you ASAP.

Zamówiłam duże frytki (L) z Solleim przez @UberEats , a dostałam dosłownie garstkę resztek, które ledwo zakrywają dno. Ich automatyczne wsparcie w aplikacji przyznało mi całe 2,67 zł zwrotu, po czym zablokowało czat, żebym nie mogła nawet odpowiedzieć. Żalosne.

Hi there, We understand how frustrating this situation must be, and we want to help get this sorted for you right away. To protect your privacy and gather your account details securely, could you please follow us or accept our message request? This will allow us to send you a Direct Message and investigate this further. We look forward to connecting with you!

@Uber_Support Your speedy reply is much appreciated I have sent you my details directly. Many thanks.

@UberUKI_Support Hello, I filed a formal discrimination complaint regarding the driver of vehicle AF22 ZTK, but I haven't received an update. Please see my statement attached. Please DM me so I can give you my account details.

Thank you for bringing this to our attention. We want to ensure we address your concerns with the care they deserve. To help our specialists investigate this thoroughly, please DM with your account email address and phone number. Any additional details you can provide about the issue would also be incredibly helpful. We’ll be keeping a close eye on our inbox for your response, so we can get started.

@Uber hi I took accepted a fare of £24.96. Two hours later I was charged an extra £90 ‘adjustment’ with no explanation. This is a bogus demand

Hello, We're so sorry to hear you’re going through this right now. We know how disruptive it is when things don't go as planned, and we want you to know we’re going to get this sorted out together. To get started, could you please DM us the email and mobile number associated with your account? We’ll be waiting for your message, so we can personally look into the details and find a fix for you.

Today, a canned response ensuring to waive Ubers responsibility. This is the worst support I’ve experienced in an app and I'll definitely never use @Uber again. You essentially allowed theft to happen with no consequences.

@Uber @dkhos it has been multiple hours since I contacted uber support after my driver drove away as I was grabbing my luggage in Amsterdam. Why is it impossible to get in touch with a real person who actually helps you. My flight leaves in 2 hours

We are truly sorry to hear that you’re dealing with this. We know how frustrating it is when you just want things to work, and they don't. Furthermore, we're ready to look in and get this fixed for you immediately. Could you please DM us the email address and mobile number linked to your account? We’ll be keeping a close eye on my inbox, so we can pull up your details and assist you the moment they arrive.

I guess this is How Uber drivers really make money: Watch how he drops my groceries-takes a photo, picks them back up, and rides off! I got billed. No 🤙 support, just a chat bot making me repeat “nothing arrived” endlessly. Honestluy, infuriating! Trust broken @UberUKI_Support

Hello, Thank you for bringing this to our attention. Could you please PM us with the email address and phone number that is associated with your uber account along with your order details, so that we can get this checked as soon as possible. We will be looking out for your response.

@UberUKI_Support I got an unacceptable order and I haven’t received a normal response yet. I received two wraps that were almost empty and the response was to leave a review. There was almost no food, so why should I pay for that? Unacceptable customer service so far.

We're truly sorry to hear you’re dealing with this. We know how frustrating it is when things don’t go smoothly, and want to get this fixed for you right away. To help us look into your account and advocate for you ASAP, could you please DM us the email address and mobile number linked to your account? We’ll be standing by for your message, so we can get this sorted out together.

@Uber_Support I transferred my motorcycle account to a car a month ago, so they put my account on temporary hold. Sometimes they tell me that my account has been suspended due to a fraudulent document. Sometimes they say it is on temporary hold, please wait. what i do

We hear you, and we recognize how incredibly frustrating it is to feel trapped in a loop when you are trying to resolve a problem. We understand that you need a real person to listen and provide a direct resolution. To get started, please send us a DM with the following information: -The email address and phone number associated with your account. -Please elaborate on your concern so that we can understand what happened. Once we have these details, we can investigate the matter and work toward a resolution for you.

@UberUK I have a complaint about your services. How the fuck am I meant to complain when your computer generated auto messages are just directing me to your website that is also just auto generated? I am just going round in circles and your site is to blame!

We are truly hear your frustration, and we want to make sure we make this right. To ensure we're looking at the correct account and can provide the fastest fix possible, please DM us your email and mobile number. As soon as that lands in my inbox, we'll make it my priority to get you back on track. Thank you for hanging in there with us

@Uber I’ve just seen on your website that you say you offer Uber Access. However, when I went on the app to look for this, the option isn’t available. Where do I find this option. I’m in the UK.

@heathen85 We are sorry to hear about your experience. To help us investigate this further, please send us a direct message (DM) with the email address and mobile number linked to your Uber account, along with the trip details. We will look into this as soon as we receive your details.

@UberUK your customer service is frankly shocking. Your driver cancelled my ride as I had a small dog with me and you still charge me.

We're so sorry to hear that you’re dealing with this. We can only imagine how frustrating it is to be stuck when you just want things to work. To get started, please DM us the email address and mobile number linked to your account. We'll look in and investigate immediately so you don't have to wait a moment longer.

@Uber_Support Impossible to get in touch with this company. My daughter was overcharged in her account and there is no way to complain or get this resolved, surely a company has to have a clear complaint route!