Customer support unit

@jcnjmama Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz Shannon Royce is the primary- that is me.) Rental record # 373249682.

Hey @Hertz, we rented a car yesterday at TPA, confirmation 373249682. We were given an EV with 14% charge. We asked about it before leaving the lot and were told it was fine because the car was a hybrid. We believed you, having never driven an EV or hybrid.

@MikeGallagher17 Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@JustJenRX @Hertz I hate renting cars. It turns into a major pain every time. Takes forever, they always try to screw you when you turn it back in, and no one knows anything about what they are doing.

Waiting on hold for 36 minutes with @hertz to find my missing coat, and then I’m placed on hold again and then hung up on. What a shit show.

@austinthoughts_ @Hertz Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz Karen are you kidding me? We’ve been dming for days and you’ve done nothing. I expect immediate answers.

@hertz what was solved? Still driving an unsafe car with NO ANSWERS.

@ok2baqt Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz I’m on week two of a rental and this is the 2nd car I’ve been in which has mechanical issues & the local office isn’t being helpful. I’m in the presidents circle & I expected a pleasant experience. Please help!

@jcnjmama Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz I tried to direct message and can’t set up a passcode. Shannon Royce, TPA 12/28-1/2 original rental. We want to cancel at no charge given the problems we had.

Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@mrwheels12 Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz need to return my rental 1 day early how can I make the change

@austinthoughts_ Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz @Hertz If Hertz believes it is acceptable to rent unsafe vehicles and refuse to address compensation or responsibility in real time, say that publicly. Otherwise stop deflecting and fix this now

@Hertz Presidents Circle member here. My rental began Dec 22 on a 2 week reservation. Promised an upgrade that was denied at pickup. First vehicle was filthy. Replacement had engine light on, tire pressure warning, and no windshield wiper fluid. I was told I had no choice.

@austinthoughts_ Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz @Hertz I have screenshots, timestamps, messages, and case numbers documenting everything. Continuing to avoid the issue only makes this worse. I am still waiting for a real answer.

@austinthoughts_ Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz @Hertz Silence and scripted replies do not resolve safety failures. I expect direct contact from executive customer relations immediately. This has gone far beyond unacceptable.

@WayneThatcher1 Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz must have the worst business model ever conceived. Overbooking car rentals at an airport rental facility and that results in customers waiting is a terrible idea. Never bringing you my business ever again and I’ll never recommend your company to anyone.

@JayKeleher56608 Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz tells me that I have to pay 0 dollars for the rental every week and I do the trips that I lose money. They are assisting in theft and racketeering. @Uber is making it harder to pay for the rental with trips to make me work more to make them more. @BillAckman is a evil J--

@unikunka Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@AdamHorowitzLA @Hertz The entire car rental industry needs to start over. Flew into Salt Lake City two days ago and every place was out of cars even for people who had prepaid reservations. Disaster.

@sambo_and_bean Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz another disaster renting from you. Showed up for my rental car at GRR and no cars were available. The time before that was Hobby Airport. Stop booking cars when you have no cars to book.

@sambo_and_bean Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz My holiday was disrupted by you not having my car when I showed up to GRR from my flight. That’s two times in a row.

We hope your travel plans aren’t disrupted by the FAA directive — but if they are, we want to help get things back on track. We have steps you can take for current rentals & upcoming reservations: bit.ly/3LwiqJm Need a car? With over 3,000+ U.S. locations, we've got rentals for whatever kind of trip you need: Round trip, one way, airport, & local options.

@colemanjspilde @Hertz Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz Hi, I'm trying to extend my rental, but somehow, the website and app both say that I don't have any active rentals, despite the fact that I have a car in my posession and confirmations. I also can't connect with a rep online. Is there any way to look into this? Thanks!

@Alejandra110764 Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

@Hertz Sorry , but there is no justification on how they handled the situation. This shortage is because of high season which you can prevent. Too bad I am a gold member but @Hertz will be my last option in the future.

@Hertz it’s a shame how Alvasa in Cancun Airport gives the worst customer experience ever! Not only did not respect a reservation but makes you loose your time. 2 hours for nothing ! Dulce Galván, manager in turn was very disrespectful .

@francoleopoldo Hello there. Our goal is to ensure that you get the correct assistance. Kindly click on my profile and send us a direct message and phone number

Terrible service by @hertz in Tulum Mx. They not only didn't had the type of car we rented, the solution was to give me a 6 level downgrade for the same price. When complaining about the price of the unit they just refer you to a customer service number that will open a ticket!!!