WHOOP

@Skdtlsm Hello there, we are happy to look into this for you. Please send us a direct message. Thank you.

@WHOOP I NEED HELP MY DEVICE IS ACTING UP

@Skdtlsm Hello there, please send us a direct message. We are happy to assist you there. Thank you.

@WHOOP I have been following all that i have to for my accurate data but still my data is not getting tracked what do i do?

@WHOOP WHOOP 5.0 is stuck on March 19 and not syncing sleep or recovery data despite trying all troubleshooting steps.

@Skdtlsm Hello there, please send us a direct message. We are happy to assist you there. Thank you.

@Chad_calcagno @Ythalos12 @willahmed Hey there! Please send us a DM so our team can look into this further!

@Ythalos12 @WHOOP @willahmed Same it’s very strange

@WHOOP @willahmed Why does dry sauna never show up in my recent activities even though I do it at least 5x a week? It’s pretty frustrating having to deal with this every time. Am I doing something wrong?

@IAmRonnieD @Ythalos12 @willahmed Hey there! Please send us a DM so our team can look into this further!

@Ythalos12 @WHOOP @willahmed I have this issue too. Probably because it’s filed under recovery. They need to fix

@Ythalos12 @willahmed Hey there! Please send us a DM so our team can look into this further!

@jape @willahmed Hey there! Please send us a DM so our team can look into this further!

@willahmed @whoop I'm still getting this Sauna detected as Yoga problem, and not finding Sauna in the edit list. I then have to delete the entry and enter in all the data again. I'm wondering if Sauna might be considered a recovery activity? Maybe it is then handled differently?

@HankFrank Hey Hank! Please feel free to send us a DM for further assistance. We're happy to help!

The problem with WHOOP that nobody is fixing: It's called cadence lock. The wrist sensor picks up your arm swing rhythm instead of your actual heart rate while running. The result? My Garmin reads 124 bpm avg on an easy run. WHOOP reads zone 4 and 5 for nearly 80% of the same run. Same activity. Completely different data. And this happens every single day. What makes it worse? WHOOP doesn't let you use an external heart rate monitor to correct it. You're stuck with the bad reading. Your strain is wrong. Your recovery recommendations are based on a workout you didn't actually do. I've been a member for 3+ years. I've tried every fix. Nothing works. At what point does a "known issue" become a broken product? What am I paying for at this point @WHOOP?

@akhil2410 Hey! That issue from yesterday has been resolved on our end. If you’re still seeing anything off with activity detection or strain, please DM us with your account details, and we’ll take a closer look for you!

@WHOOP. Are we still facing that outage from yesterday regarding activity detection and strain calculation. Seems like its still out of whack.

@WardyyyyMBE Hey! Please send us a direct message so we can further assist you. Thanks!

I have a serious complaint about your whoop peak band @WHOOP

@ZaneSeq Hey Zane! Please send us a direct message, so we can further assist you. Thanks!

@WHOOP placed an order on the 13th, still not processed. Please can you assist.

@jendeukieluvvv Hey! Please send us a direct message, so we can further assist you. Thanks!

@WHOOP hello I already ask if they can cancel my order since its still hasnt been processed yet B62142706 but no response. I want to buy in store instead for faster transaction

@abhi_david93 Hey! Please send us a direct message so we can further assist you. Thanks!

@WHOOP I’m having a billing issue. I’m based in the uae. I signed in for the first time and was promised a deduction of AED 39.9 whereas I had a deduction of AED 425. The customer support isn’t helpful at all. Pls help.

@rubs_murga Hey there! Please send us a DM. Our team is happy to help!

Hey @WHOOP why is there no cancellation process in the app? I tried to cancel the membership for months and I just got charged for a whole new year because I thought that I was gonna be asked if I wanted to renew as there is no option in the app! Can I get some help here?

@Nadie1968 Hello there, please send us a direct message. We are happy to assist you there. Thank you.

@WHOOP customer service has been the absolute worst! 4 months and STILL no MG whoop sent to my home in Mexico. Frustrating AF and they always say reshipped and have no idea to where or how. No one is available. Unbelievable that they are by fra the worst of all

@chin2to Thanks for reaching out. If you’re unable to send us a DM, this is usually related to following or messaging settings on the platform. As an alternative, please contact us directly at support@whoop.com , and our team will be happy to assist you there.

@WHOOP Not able to DM you.

Hey @WHOOP I cancelled my subscription, stop trying to charge me forcibly again and again.

@jamell123elli Hey there! Please feel free to send us a DM for further assistance. We're happy to help!

@WHOOP what is going on with my whoop? Battery going all over the place, doesn’t track my workouts properly, no strain target, says it’s off body. It’s useless. The last few weeks has ruined my stats and tracking. What have you guys done?

@sarahalsuu Hey! Please send us a direct message so we can further assist you. Thanks!

@WHOOP i got charged when i downloaded the application could you please DM me?

@ralahmdi1 Hey there! Please feel free to send us a DM for further assistance. We're happy to help!

@WHOOP The step count synchronization in the mobile application is currently experiencing a significant delay. Frequent manual refreshing is required to see updated data??