Omio

@daltontrento Hello there! Hello, thank you for bringing this to our attention. We are sorry for the inconvenience this may have caused you. Please send us a DM message with your reservation number and contact information, so we can investigate it. You may also reach our Customer Support now.

@OmioSupport Attached to this complaint are the ticket received from OMIO, proof of payment of the €100 charge, and a recent screenshot from your website clearly showing the lack of clarity regarding the included baggage.

Our friendly customer support team is here for you if you have any questions about your bookings! The easiest way to reach us is via this link: omio.com/app/support/ Have a great weekend!😊

@willowserkan Hello there! Hello, thank you for bringing this to our attention. We are sorry for the inconvenience this may have caused you. Please send us a DM message with your reservation number and contact information, so we can investigate it. You may also reach our Customer Support now.

@OmioSupport I want to cancel my ticket. The system always gives an error. Can you help me?

@Br1Valentinuz Hello there! Hello, thank you for bringing this to our attention. We are sorry for the inconvenience this may have caused you. Please send us a DM message with your reservation number and contact information, so we can investigate it. You may also reach our Customer Support now.

@OmioGlobal I have been waiting for days for a response from the support centre due to an error on two tickets that were purchased through the Omio platform and I still have no response, it is unacceptable

📢 Exciting news! Introducing the new and improved Omio Support Page! This is now the best way to contact us! From booking queries to trip changes, our support team is just a click away. Visit us at omio.com/app/support to get in touch with our Customer Service. ⛑️ #Omio

@MarcSobbohi Hello there! Hello, thank you for bringing this to our attention. We are sorry for the inconvenience this may have caused you. Please send us a DM message with your reservation number and contact information, so we can investigate it. You may also reach our Customer Support now.

@DilekGDiG Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Metley Customer support

It is totally stupid when one of bus companies of @OmioGlobal quote airline passengers for only 1cabin luggage, 1 personal item baggage allowance, and then you have to buy an extra seat for your checked-in luggage. #flibco #charleroi #Brussels

@Leomoura_ Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Metley Customer support

@NS_online my train from Amsterdam to Brussels was canceled today and I was never made aware of it by @OmioGlobal . I only found out at the station. I’m trying to get a refund via all available channels and not finding support from Omio. Can you please help? I can’t reschedule!

@MarcSobbohi Could you please send us a private DM so we can look into this for you?

On how a third party like @Uber can be licensed with such a public service like train travel, especially when also outsourcing to a 4th party in @OmioGlobal On top Uber have no live escalations service. And since the issue, surprise, surprise, Uber have taken no responsibility

@Leomoura_ Hello there! Thank you for contacting us. Regarding your issue, we would like to look into this further for you. Kindly follow back and provide your reachable: ●Full name: ●Contact number: ●Email address: Thank You. ^Metley Customer support

@NS_online @OmioGlobal Can you please advise who can help me at @OmioGlobal ? I can’t get any support from their team!

@Tanisha42056885 Could you please send us a private DM so we can look into this for you?

I called customer service again and a different agent told me a refund would be possible given the circumstances and incompetence, said he would send an email and never did. @Uber @Uber_Support @OmioGlobal I want a FULL REFUND, What kind of ridiculous service is this?

@Uber @Uber_Support @OmioGlobal absolutely ridiculous service from your customer support. I called at 17:54 regarding a train booking that was scheduled for 18:02 from York to London. My older mother had come from India and had fallen on the way to the station, had to go to A&E

@Amanda_Duffy_90 Could you please send us a private DM so we can look into this for you?

@OmioSupport Hi is there a contact number to speak to a customer service member please

@DonnachuO Thank you for reaching out! We're eager to assist you with this matter. To provide the best support possible, please follow us back and send a direct message detailing the issue you've faced. We can't wait to help you resolve this!

@OmioSupport Pretty sure your website doesn't work. Google maps gives better results.

@andvi_17 Hi,we are sorry to hear that this has been your experience. We encourage you to file a formal complaint with our Customer Help Desk here: wa.link/wdmo4f They will review your experience in its entirety and follow up with you directly.

@OmioGlobal I have a ticket of train in Italia Roma - Venice Santa Lucía Roma - pisa céntrale I will to check in the machines my QR CODES? O not beacouse is online And not need validate

@andvi_17 Hello, thank you for reaching out. If we can be of any assistance, please contact us via DM with your full name, contact details (email address and phone number), your booking number. Kind regards -ML

@rabia5490 Hello, thank you for reaching out. If we can be of any assistance, please contact us via DM with your full name, contact details (email address and phone number), your booking number and the details of your experience. Kind regards -ML

@antibesyachting We have responded back to you via DM Kindly check and revert back.^ML

@_OmioGlobal_ So, 26th Dec your AI agent was passing on my details and enquiry to customer service. I still haven't received an email response, what's your solution?

Hugely frustrating experience trying to contact a human and dealing with @OmioSupport via their @ada_cx AI Agent. This chatbot will give no direct email address or specific timeframe to resolve an invoice query for my booking. Terrible use case for customer service! #Omio

@jnnh_13 Hi,we are sorry to hear that this has been your experience. We encourage you to file a formal complaint with our Customer Help Desk here: wa.link/wdmo4f They will review your experience in its entirety and follow up with you directly.

@OmioSupport I booked a from you and the flight was cancelled and you did not inform me of any updates. I want my money back because my flight was for work and you did not inform me of its cancellation early.

@jnnh_13 Thank you for reaching out! We're eager to assist you with this matter. To provide the best support possible, please follow us back and send a direct message detailing the issue you've faced. We can't wait to help you resolve this!

@LuciaLaraOvjr Thank you for reaching out! We're eager to assist you with this matter. To provide the best support possible, please follow us back and send a direct message detailing the issue you've faced. We can't wait to help you resolve this!

@antibesyachting Kindly follow back for us to engage further via DM.^CF

@OmoiGlobal You have my reachable information - as told to your AI agent who said they were passing it onto customer service 7 hours ago. If you implement an AI agent, make sure it responds to direct requests for information, something a human on the phone could resolve immediately....

@antibesyachting Hello, thank you for reaching out. If we can be of any assistance, please contact us via DM with your full name, contact details (email address and phone number), your booking number and the details of your experience. Kind regards -ML