laura

@TfL what's up with the Elizabeth line from Paddington out to reading? Crawling and lost almost ten mins since Paddington

@SW_Help Parking the fact that 22.35 is hardly overnight and there have been zero comms, your website says that the 22.35 has additional stops, but nowhere does it say that certain stops will be cancelled. Completely misleading. What's the complaint email please?

@_laurakc Hi Laura, this is due to overnight engineering works between Basingstoke and Southampton Central. I am very sorry for the inconvenience this causes. If you are on the 23:05 service from Waterloo you will arrive into Winchester at 00:46. ^JS

@SW_Help why are there rail replacement buses out of Waterloo to Winchester please? It's an absolute joke how long it's going to take to get home. 2 hours 15?!

@SW_Help @SW_Help hello?

@SW_Help Got you, thanks

Hi, the line is currently blocked between Bournemouth and Southampton and also between Fareham and Eastleigh where the vast majority of trains come from to head towards London. We are currently working on alternative ticket arrangements and more information will be published on our website when known. southwesternrailway.com

@SW_Help morning - do you know what's going on at Winchester? Most trains to Waterloo just say 'delayed'

@SkySports @tuesday91 have a look at this pile of crap

@SkySports Oh ew

@SW_Help But it's been sat in the platform for 20 mins - so why can't it leave? We've been told it's awaiting a member of staff so I'm trying to decide whether to get the 23.05

@_laurakc Hi, this service has been delayed due to a late train running in front of its previous journey. I apologise for any inconvenience caused. ^MM

@SW_Help what's the delay with the 22.35 out of Waterloo please?

@SW_Help please can there be some sort of plan for the 23.05 from Waterloo? We've been sat at Micheldever for twenty minutes due to some sort of brake issue and it's so late 😞. I'm only a 15min taxi ride from home

@SW_Help Running about 20 mins late but moving now at least! Thanks for coming back to me.

@_laurakc Apologies - I misread your message and thought you were waiting for a service from Woking. If you are already on a service towards Weymouth, we don't currently believe you will experience delays due to these signalling issues. ^CW

@SW_Help Sorry, I don't follow - I'm outside of London, and past Woking, travelling towards the South Coast - so not sure why Vauxhall would affect us? Is the Basingstoke issue affecting things in this direction?

@_laurakc Hey there. The line is currently only blocked in the London direction, but you may experience some delays due to a separate signalling issue in the Vauxhall area. My apologies for the disruption. ^CW

@SW_Help I'm travelling away from Woking towards Weymouth - is the line blocked both ways?

@_laurakc Hi Laura, all lines towards Woking are currently blocked due to the signalling issue at Basingstoke. I cannot confirm when you will be on the move sorry. ^DM

@British_Airways is there something wrong with check in? Keep getting an error message from the app and online

@TSB That doesn't help with confirming payments, does it? Somebody somewhere needs to be escalating these to provide better comms - I appreciate this isn't your fault, but just repeating the same completely unhelpful message is adding insult to injury. What is the fix eta?

@_laurakc Hi Laura. We're aware some customers are experiencing issues with our Mobile Banking app and Internet Banking. We're sorry for any inconvenience and are working to resolve this as soon as possible. Please feel free to try logging in via our website instead. Andrew

@TSB this is getting ridiculous now - is there any sort of eta on the app being usable? Copying and pasting the same answer isn't really helpful - do we need to make other arrangements for payments that need to go in working hours?

@SW_Help Sorry, one more question - does the same apply to St Denys?

@_laurakc Hi Laura, if you are able to get to either Basingstoke or Southampton Central, you will be able to claim a taxi from either of those stations to Winchester. ^ND

@SW_Help Thank you!