Anna Whelan (she/her)

@goustocooking Well that doesn’t work due to my schedule. And there is nowhere for them to leave it if I’m not home. That’s why I set up a Sunday delivery. I was offered 20% off my next order. To be honest, it should be 100%. Wasted day and no meals for the week.

@annajwhelan Hi Anna, Unfortunately Wednesday 20.11.24 is the earliest available date I'm afraid.- Carole.

@goustocooking My order wasn’t delivered. It was being delivered by DPD and I got a notification saying delivery was refused. I was home, they didn’t ring the bell. I have no way of reaching them. That’s all my meals for the week. Very disappointed.

@goustocooking It’s been looked into. Nothing can be done for this order and I have no meals for the week and waited around all day. The next delivery date that is available is Wednesday, but I can’t be home on Wednesday so it’s no use. Is there anyway to open a delivery spot for tomorrow?

@annajwhelan Hi Anna, I'm so sorry to hear this. Can you please PM us your name on the account, email address & postcode, so I can look into this for you? - Best Wishes Carole.

@LinkedInHelp I need to change the phone number on my account but it seems I don’t remember my password. But to reset my password I need to update my phone number for the verification code. I’m stuck in a loop. Can you assist?

@thetrainline Thank you!

@annajwhelan Hi there, please pop your details in here > bit.ly/3rf0WDB and I’ll see what we can do. Thanks, ~Lorcan

@LNER and @thetrainline I booked a ticket through Trainline, as the LNER site kept crashing. My train was cancelled and I had to find alternate transportation. I can’t get a refund from either site. I would like my money back please.

@ScotRail I think I left an AirPod case on the 12:29 train from Kirkcaldy to Edinburgh Waverley. Any chance it was found or turned in?

@TELUSsupport @TELUS I am now living in the UK and need to cancel my Telus plan. Is there a phone number or other way I can contact you from here? The number you have on your website doesn’t work from the UK.

@LinkedInHelp I am locked out of my account because it’s sending a second verification code to an old phone number. I have moved to the UK and have a new number. Can you please help?

@TransLink An empty train at Marine Drive station for the masses of people who took the bus down before the trains started running would have been appreciated. We’re all wait in but all the trains are full.

@TransLink I’m going to the ferry. So the train isn’t running at Marine Station Drive station? I should get off the 15 at Oakridge?

@annajwhelan Yes, there is a shuttle train service from Oakridge and Bridgeport. Where are you wanting to get to? ^slp

@TransLink Where do we catch the bus at the Cambie station to Bridgeport? One just passed by but didn’t stop, even though it wasn’t full.

@TransLink Thanks. Is the train running at Marine? A staff member said it was running at Oak, but someone else said no. Just want to make sure.

@annajwhelan The stop is on Cambie at 10th Ave, stop number 60307. ^slp

@TransLink Is the train working at Marine Drive?

@annajwhelan Which station are you at? Most of the stations are along Cambie Rd. ^slp

@TransLink Buses are not stopping even when they’re not full.

#SkyTrain Canada Line Train shuttle service is now operating between Bridgeport & Oakridge, Bridgeport & YVR, Bridgeport & Brighouse. Customers will need to transfer at Bridgeport. Bus Bridge currently in place. Thank-you for your patience. ^DA

@AirCanada Do I have to hire a pet transportation company to bring my cat from Vancouver to the UK? Or can I do it on my own?

@AirCanada With all the right medical paper work, can I bring my cat under the seat traveling directly from YVR to London Heathrow?

@ScotRail Thanks!

@annajwhelan Hi Anna, you wouldn't use the app in this instance due to the fee, Please call 0344 811 0141 option 2, option 1 for a full fee-free refund. ^Paul

@ScotRail How do I go about getting a refund for a canceled trip for a ticket I purchased online? I tried through the app but it was still going to charge me a £10 cancellation fee.