AT&T Help

Hi there, this is Alena. We understand how important it is to have reliable internet connections, and we do not want you to have this impression of our services. Let us take a closer look at what's causing your concern. If you could send us a direct message, we'll take it from there. ^Alena

While fully connected to wifi btw as I'm making this post with the wifi btw @NETGEAR @ATT

@CTH858 Hi there, Good Evening. This is Bianca. Thanks for reaching out to us. I understand your looking into the plans.Sure I can look into it. Please do meet us in PM. So I can assist you accordingly and get the help you required. Looking forward for your message. ^ Bianca.

@Techlife32 @ATT With those new plans they just dropped and the price increases for everyone else the answer can be said with a single emoji “😂”

$T Will @att have a mic drop moment soon 🤔

@Salmon_Ian Hi there, this is Ben. I understand that your concern is regarding billing and how important it is to keep your bill under the budget. We are here to assist you on this matter and things right for you. Please meet us in a DM to work around case. -BenB

@Tashaandra1 We want to help you, please send us a DM and we'll be happy to assist you ☺ ^SantiagoM

@ATTHelp My payment was misapplied and wireless service may be cut. Customer service couldn’t help after hours. Need urgent resolution today! #CustomerServiceFail

@char_singleton9 Hi! We hear you, and we want to look deeper on this, please send us a private message in order to check the possible options for you to solve this issue, and get better asistance. ☺ ^PaulaH

@ATTHelp AT&T shipped to the wrong address after multiple confirmations. UPS logged false delivery attempts & a supervisor promised redelivery that never happened. I paid $300 for nursing care for my medically fragile child to wait. unacceptable. I expect a full resolution.

@Tashaandra1 We know how important it is to stay connected. Please send us a DM, and we'll be glad to help you check what's happening and find a solution for it. ^SantiagoM

@ATT My payment was misapplied and wireless service may be cut. Customer service couldn’t help after hours. Need urgent resolution today! #CustomerServiceFail

@char_singleton9 Hi, Char! We hear you and we want to look deeper on this, please send us a private message in order to check the possible options for you to solve this issue, and get better asistance. ☺ ^PaulaH

@ATTHelp Multiple failed deliveries, false attempts, and financial loss due to a shipping error. Waiting on executive resolution.

@JayHtea Hello there! We hear you, and we want to help you with anything you might need. Send us a DM, so we can get started. ^MarcosO

this is totally unexceptable @ATT @ATTHelp , I cant text or facetime! Nobody wants to help on phone smh

@FatherZabriskie Hi there, we value your loyalty with us. This is not the experience we want you to have with us. We are sorry to hear about your phones. Let's get the help you need. Please meet us in a PM, so we can help with the information you need. ^JasmineS

@RDG_Web_Head Hello Antolin, the last thing that we want is to lose a value customer, but rather we want you to be with us for more years to come. We are here to help you in the best way possible. Please send us a DM and we will be happy to help you. AlejandroM twitter.com/messages/compo…

@ATT I am paying WAY too much and I can’t afford to pay what I’m paying anymore can I just bail out and go to a different carrier??

@AlexxusJohanna Hi Lexual, we're sorry to hear you're feeling this way. This is not the experience we wish for you. Please send us a DM with more information about what's going on, so we can work together to find a solution. ^Lini twitter.com/messages/compo…

AT&T is literally the worsttttt company to have internet through

@ellisdrew Hi there, this is Ben. I understand how important this is for you. Definitely this is not the type of experience we would like you to have with our services. Please meet us in a DM, so that I can look into your issue and assist you further. -BenB

The Tigers season opener is less than 24 hours away and I still have no idea if AT&T Uverse will have the game available. Any help @tigers @DetroitTigersPR ?

@ILJ982 Hi Bee, this is Samantha. I see that you've reached us regarding the ESPN. Please join us in a DM to take this forward, and I will assist you with all the support you require with the concern. ^SamanthaM

Why is @ATTHelp blocking the espn nba game on the uverse app?

@saberbae Hi there, thank you for reaching out to us. We do understand how important it is to have your bills under control and plans that suites your needs, but not to worry please join us in a DM, and we will be glad to take a closer look into this for you.-MarcelS

@att very sneaky to change, without. Price, my unlimited plan’s roaming in Canada en Mexico from unlimited to “may use 2G speeds”, no wonder the internet is always so bad when I travel lately

@TioFederico_ Hello, we would like to take a closer look and give a helping hand on this situation. Please send us a DM to investigate. Julian twitter.com/messages/compo…

I let @ATT mail my phone & it’s not coming for weeks. If i went to @apple i could’ve gotten it same day. #WhatWasIThinking

@KTK1990 Hi Travis, we certainly respond to the comment. We are here to help you with your issue. If you require further sssistance, please contact us directly. ^Lini twitter.com/messages/compo…

@ATTHelp do people reply to messages sent? I sent a message yesterday and got an automated reply instead.

@HStewart_d49673 Hello, we know how important it is for you to be able to receive this appointment, we are here to help you in the best possible way. Please send us a DM and we will be happy to help you AlejandroM twitter.com/messages/compo…

@ATTHelp I had an appointment for service today. My wife and I waited from 8:00 to 5:00, and received texts during the day stating that the service tech would come. Nada! Our vital landline phone is down and has been for a couple of days, and we need service.

@4everRome Hi there, we appreciate your interest towards us. We are always here to welcome you to the AT&T family so don't hesitate to reach out to us over a DM, and we will be glad to get you the help you need.-MarcelS

I can’t wait to leave @Verizon and go back to @ATT

Here to help! We are grateful that you informed us of this. We want you to enjoy and make the most of our AT&T internet service. This is a very helpful link: att.com/outages/?msock… You can sign in to see if your address or account has any service interruption. Send us a DM, and we'll get you back online as soon as possible. YaninT

@ATT I work from home and it would have been nice to know if you scheduled workers to come out and have the internet down for several hours. Next time maybe give us a little advance warning so maybe we can be prepared and make other arrangements

Hello, this is not how we want you to feel about our services. You must enroll at DoNotCall.gov or 888.382.1222 (TTY: 866.290.4236). To opt out of door-to-door sales, you can visit the AT&T privacy center at att.com to view their options and select programs to opt out of or set limits for marketing solicitations. You can also update their contact preferences by logging into their account at att.com. ^JasmineS

@ATTHelp @att you all need a better business model with your door to door sales. If your guy is standing on my porch, on my property, and I tell him I'm not interested, the A answer is NOT "Well XXXX is in charge of their phone so send her to the door." It's MY HOUSE. LEAVE.