AT&T Help

Hi there! We completely understand how important it's for you to have the best latency of your service to make the things you like and need the most, and definitely it's not the experience we want you to have with our service. Please send us a DM, so we can start working on it. ^MatiasG

Hi Paul, this is Alena. Thank you for reaching out to us and bringing this to our attention. I completely understand the importance of being connected and having the best services, especially when it comes to what we pay for. Not to worry, I'm here to help you with the necessary information. Please meet us in DM and help us with your complete address as well as your zip code so that I can check the service status and assist you accordingly? ^Alena

@TMobileHelp They can reach out to me publicly. Everyone in GSO is still out. The email claiming service is restored was untrue. I know its not your fault personally, but company is going to have to get real about whats going on. @ATT How fast can you come out to set up new service? Promos?

@TMobileHelp @WFMY It's been almost 3 days and my T-Mobile Fiber is still down in Greensboro. No internet after that firmware update mess. The outage is not resolved. Be honest. Thousands are still affected When's this actually getting fixed? Perhaps you need to overnight need new hardware for all affected customers. Never had a problem before LUMOS/NORTHSTATE aquisition. #TMobileOutage #NCCAG #BBB #FCC #FTC @WRAL

Hi Sara! We’re sorry to hear about your experience. Thank you for contacting AT&T. This is Suzan, we would be happy to assist you with your phone internet services as we understand how important it is for you to get the services activated. Please join us in a DM so that we can further look into this for you. We look forward for your response. -Suzan

Dear @ATT , my 91 year old mother has been without a home phone for over a week. Called customer service and got a service appt set for 5/28. Didn’t show. They texted and set it again for 5/29. No show and no text. Now, they are closed for the weekend. Wow.

Hey there, this is not the experience we want you to have, we'll be more than happy to check further details to provide you a more affordable price and check what is happening with your connection, to bring you the assistance you need, please send us a DM, we'll be attentive. MariangelM

#ATT is losing the bandwidth and aren’t telling customers and are still charging insane prices 👁️✅. The get the SOS 🆘 on my phone at least twice a day and my bill is $250 🤔. Shame on You 😳 @ATT

@blue_72 We understand the importance of a reliable connection and want to help you with your network's performance. or your account security, please send us a DM and we’ll take it from there. Alejandro S.

Anyone else having issues with at&t service right now?

I’m really sorry you’ve had to deal with this it’s not the kind of experience we want for you. We’re committed to providing clear, accurate information and delivering the best customer support possible. I will be happy to help. Feel free to send me a DM, and I’ll work to get everything resolved for you as quickly and smoothly as possible. ^MonicaM

I have AT&T and I feel like I get HORRIBLE reception anywhere in Buffalo. Especially at Highmark & Keybank Center. Does anyone have any luck with a better phone carrier around here?!

Hi there! Thanks for bringing this to our attention. We want you to enjoy and make the most of our AT&T Fiber Internet service at an excellent price. Please send us a DM so we can provide you with all the information and assistance you need, and review the options available to help you with your bill. YaninT

@4nt1p4tt3rn I have to find my contract for AT&T, I think they’re charging me like $30 more than they said first year would be. I’m in month 2.

Welp. Last November, after (expected) frustrating customer support interactions regarding AT&T Fiber, I decided to get T-Mobile fiber installed. Ran them concurrently for a month, and in December, cancelled the AT&T fiber service. Have had multiple outages with T-Mobile since. Just this month, we've had 4 outages. Including one this morning starting at 0105 and ongoing. Every outage has no proactive customer communication. T-Mobile has no network status information available to their customer base. After talking with them on the phone this morning (after a 1 hour, 15 minute hold), was told they tried to fix a smaller outage yesterday which led to a cascade failure for a much larger segment of their customer base. No root cause, no ETA for service restoration. For an outage lasting almost 8 hours at the time I talked to them. Placed an order for AT&T 5 gigabit fiber while I was listening to them equivocate. Fiber's already run to the home. Just need the modem and for them to re-enable the port at the curb. At least I know what I'm getting into with AT&T. And the service was fairly rock-solid. And for the few outages they did have, they at least had some idea what was going on and when it'd be back up. Sure, it'll cost more per month. But I'd rather pay more and have more reliable service and insight into outages than pay less, have spotty service, and get "[shrug] we know nothing" when it happens. T-Mobile, get your shit together. @TMobile

@cav58669503 Hello there! We understand you are concerned for Wi-Fi calling on your service. Please DM us to check options about this feature on your line.

@ATT My new $35/mo unltd calls/text/30gb w wifi calling doesn't have wifi calling. Local ATT store tried & said it ain't my phone, its ATT who have wifi calling blocked, call them. I've tried, no luck. Is there a nonbot att human anywhere that can help?

Dropping in some much needed reminders 👀

Hi there, this is Bianca. Appreciate for letting us know. I completely understand what you have been gone through all these days regarding the trade in. I am truly sorry that you had to go through this, I do understand that this must have been stressful to get this resolved, I deeply apologize for that. Give us the chance to make this right for you, and please do meet us in DM, so that I can take this forward and assist you accordingly. ^ Bianca.

@coachkelley1 @ATT Sounds like you went to an authorized agent and not directly to AT&T corporate store. Thats always a slippery slope.

DO NOT EVER TRUST @ATT Switched a few yrs ago for “better reception”. Not bad there but got an upgrade at Cellular World Pleasant Ridge Little Rock. Bought wife iPhone for Mothers Day. Told me a lie about trade in value so good I bought me one too. But wouldn’t let me give them my phone that day but wiped old phones and gave us new ones. Had to wait one day?? Go back, trade in cut into less than half. My life long goal is now to cost them the $950 they lied to me about. TERRIBLE! LIES!

Hello Sara! We’re sorry to hear about your experience. Thank you for reaching out; we would be happy to assist you with your home services and find the best solution for your concerns. Since we want our customers to take full advantage of our service, please contact us through this Private Message, so we can assist you further. ^AlejandroV

@PnkCadyCourtney Hi there! Thank you for contacting AT&T. This is Suzan. It must be really annoying to have to go through the hassle of trying to return the equipment but not being able to. Not to worry, I'm here to guide you, please join is in a DM to get started. -Suzan

@ATTHelp YOU ARE ON YOUR LAST CHANCE I’m trying to return this Internet Air. 1. Told to return Air to store- store says no. 2. told take it to UPS 3. take it to UPS - THEY RETURN IT TO ME! Y’all called me everyday to return it an now you give it back.

Hi there! Thank you for reaching out to us, I sincerely apologise for the inconveniences caused to you. I understand that your looking for an assistance, please let me know your issue you're facing, and I am here to assist you. Kindly meet us in an DM for better assistance -Mandy R

.@ATT I tried in vain to get through to your customer service agents for a simple matter. Your AI refused to do anything but text me a link to the website and read me the website url. So I'm switching to @OzarksGo. AI saving payroll backfires if it loses you customers.

Hi Anthony! We completely understand how important it's for you to have the best resolution for the reward card you were promised, and also for the issues experienced in your area, and definitely it's not the experience that we want you to have with our service. Please send us a DM, so we can take a closer look into your account and explore the best resolution for this matter. ^MatiasG

@ATTHelp @ATT Plus I cannot use my #att cellphone in my house because "we have towers down in your area" but of course I have constant short outages with my #att home internet. Coming back to this company was a mistake.

@DimitriLyon Hi there! Thank you for reaching out to us. We are glad that you're planning to switch to AT&T, we do have best deals and support. Kindly meet us in DM for better assistance. -Mandy R

@VerizonSupport @Verizon I’ve sent several messages asking for assistance to no avail. I’ll be switching to @ATTHelp @ATT - @ATT any specials available?

@MambasNestENT An expert will be waiting for you. ^LuisR twitter.com/messages/compo…

@ATTHelp Ok ty

@ATT do yall not understand we want live help. Why everytime i call it gotta jump thru 15 hoops. Yall make people not wanna deal with yall

@Leykis101Fan Thank you for contacting AT&T we will be gladly to provide you the channel where you can make the payment, and we will explore the options to cover your bill. Please send us a DM to get started with the assistance.

@ATT You changed your website and now I have no idea how to pay my bills (wireless and internet). Please, change it back.

@ktthebrick Hello. We hear you and would like to look deeper on this. Please send us a PM to assist you with this issue. We will be happy to help. ^ValerieH

Hey @ATT, remember a couple years ago when you decided to dig up our neighborhood and make a mess in my front yard with the promise of delivering high speed internet? Except my speed is barely faster than dial up , and you didn’t fix my yard or mess the install guy made?#funtimes

@freshdaily31 We don't want to see you go, and we understand how essential having a reliable connection is nowadays. This is not the experience we want you to have. Please meet us in a DM to take a closer look into this matter for you twitter.com/messages/compo…

@ATT it’s time to find another provider for fiber/internet! Went 9 months no issue now it’s been down 4 times in less than a week. No explanation as to the cause and it’s takes them 12 hours to fix it. Bill credits aren’t enough!!

Hi there, this is Ruby from AT&T. I see that you are concerned regarding your Internet services. I'm sorry for the hassle you've been through. Please be assured that I'm adhered to assist you with this and make things right for you. Please meet us in DM and share with us your address and zipcode so that we can work on this together. -RubyM

@goodjobbritt @ATT I’m so irritated!!! Like overly irritated and it doesn’t help that my apartment is in a dead zone!

I thought I was gonna be able to sit on my couch , eat my cheesecake and enjoy a movie but NO @ATT is on that BS again for the 4th time since last week