D Powell

@amazon A month ago, one of your drivers behaved aggressively towards me.I reported the incident, he stopped delivering for weeks, and now Amazon has assigned him to my orders again.Customer safety should be taken far more seriously.I will be reporting this matter to the police.

@OVOEnergy please can someone from the UK customer services get in touch. The call centre in South Africa isn't very helpful!

@DPD_UKHelplin DPD driver buzzed my door, expecting delivery I came out, he said it was for someone else, took photo with me present, then marked delivery as missed with the picture with me in it. His name Tanveer. Please investigate

@AskNationwide Ive just DMed you my number, please can you ask your Complaints Team to contact me on Monday. Thank you

@dagsypowell Hello there, Please give us a call on 03457 30 20 11 and our team will get this sorted for you. Dee

@AskNationwide I’ve escalated my complaint 3–4 times and spoke to customer services last week. I was promised a call back — nothing. No calls, no updates. Still waiting for call records from 29 Oct 25. Why is this being ignored?

@AskNationwide I’m happy to DM my contact number. Please ask your complaints team to contact me directly.

@dagsypowell Hello there, ,I’m unable to confirm any information regarding your complaint over social media, as it isn’t a secure channel. Please give our team a call, or start a chat through the banking app or Internet Banking, and they’ll be able to resolve this for you. Dee

@AskNationwide Hi Dee. I understand social media isn’t secure. However, I’ve already used secure channels multiple times and was promised a call back from the complaints team which never happened. I’m still waiting for call records from 29 Oct 25.

@AskNationwide Thanks, Dee. I’ve already contacted customer services and escalated this 3–4 times. I was promised a call back from the complaints team and never received one. I’m still waiting for call records from 29 Oct 25. Please confirm when the complaints team will contact me.

Hello there, thanks for reaching out. We’d be happy to look into this for you. Please start a chat in the Nationwide banking app or internet banking or give us a call on 03457 30 20 11 (or +44 1793 65 67 89 if you're calling from abroad). Our team is available Monday to Saturday from 8am to 8pm, Sunday from 9am to 5pm, and on Bank Holidays from 8am to 8pm. Dee

@StandardLifeUK Ive got my pension statement in front of me so all information provided should be aligned. Please can you help me raise a complaint! I need to change my address ASAP!

@StandardLifeUK I've called several times to change my address on my plan. Provided my plan number, NI and several other details yet, it's not enough. Joke!!!

@childcare I've just DMed you the info and checked my junk folder again but no auto reply came through at the back of my email on Thursday

@dagsypowell Thanks for reply. We'd really appreciate that - thank you.

@childcare hello I have emailed you on Thursday regarding the early payment taken from my accound and have not heard back. Also i cant find a way to cancel the subscription in my account. Please can you reach out. Thanks

@childcare I will DM you with my email and screenshot if the email sent to the support email address. I didn't get a auto reply with anything back unfortunately!

@dagsypowell Please kindly DM us the email address of your account. You would have been sent an initial automatic reply by email with a support ticket number.

@childcare The one on your website: support@childcare.co.uk

@dagsypowell Thanks for your reply. Which email address did you send the email to?

@childcare Hi, Thanks for your message back. I don't have a support reference as I emailed them using their email address and there was no auto reply to provide that. Can you ask them to check their emails and get in touch ASAP please.

@dagsypowell Hi D Powell - Thanks for your message. We reply to customer support tickets in around 15 mins. Please can you DM us your support ticket number?

@online4baby received a faulty Chicco 4 in 1 item. Reported it to you yesterday via WhatsApp as per your website instructions, I've had just one reply and since providing more pictures last night, I still havent had a reply. Can you call me to discuss options pls

@askesure I see and customers haven't been informed of this change at all? I haven't received any communication about it.

@dagsypowell Yes, we have changed our process on this within the last month. Thanks ~ Rebecca.

@askesure how come I have not received a renewal quote? It should have come with an update on my claim. You're meant to do it 30 days before my insurance lapses on 19th December! I'm not on autorenewal.

@askesure Hi thanks for the update and for forwarding my query to the recovery team. As for renewal quotes I usually get them 30 days before. Has this changed recently? Thanks

@dagsypowell We've referred your claim query to the relevant team for you to update you on. Regarding your renewal, quotes are released 18 days prior to your renewal date. You will receive an email when it is available to view on your online account. Thanks ~ Rebecca.

@BritishGas I'm still waiting for a response to my complaint raised over 6 weeks ago!