DP

@CitizensAdvice specsavers.co.uk/help-and-faqs/…

@CitizensAdvice do you have any advice? Thanks in advance.

@Specsavers - one of your stores is refusing to refund within the 100 day time frame even though your agent and website says this is the policy. They promised to call back on Monday with a solution. It is now Friday. Why are there inconsistency in your policies?

@CitizensAdvice @WhichUK @WhichUK FYI, I have sent you an email with advice from @CitizensAdvice Please get someone to respond today as nobody has responded to my email from the 17th of March either. I need confirmation on if you are a member of ADR.

@CitizensAdvice @WhichUK was given 14 days to respond to a letter for breach of contract but you have chosen to ignore me. It was sent on the 17th. It’s crazy that a company who is meant to be on the consumers side is ripping customers off themselves. @CitizensAdvice please can you help again?

@WhichUK you admitted to mis-selling membership to me. Overcharging me for years. Now you’re ignoring me. @financialombuds @CitizensAdvice do you have any advice please?

@CitizensAdvice Thank you! I will be in touch shortly with evidence @WhichUK sent me, to prove that they were in the wrong.

@WhichUK you miss-sold a membership plan to me. You promised to explain why I suddenly lost access to the money line even though i was told me it was included, hence I paid the premium for years. You were meant to investigate. It has been weeks and there has been no response!

@WhichUK I emailed your complaints team on the 23rd Dec because you missold my membership plan to me. A case was set up that same day as I spoke to someone at which who told me to email you and I have been ignored since. Even after I sent a follow up email! Ridiculous

Thankfully the girl got the manager to come with a burn kit! Unbelievable

@Pret just bought a flat white, tea and pastry from your Heathrow t1. Why don’t you give extra cups or heat protection rings around all cups? I picked both up and ended up scorching my hand&wrist as the flat white was so hot. The guy who served me was oblivious.

@British_Airways my avois points have all vanished and the BA app told me to sign up again. I did and it gave me a new id with 0 points?! Where have my points all gone???! I had more than enough points for long haul flights!!!

@VirginActiveUK can you replace the worn/broken parts on the reformer machines at Swiss Cottage? Mentioned it in feedback but nothing has been done. It’s a health hazard as the straps are uncomfortable/rough and the head piece does not stay in place as it’s broken.

Still broken on app, mobile and desktop

@BootsHelp is your checkout broken?

There’s also mould on the women’s shower ceilings…

@VirginActiveUK what has happened to the Mayfair club? shower area by the sauna was infested by drain flies which means basic hygiene levels are not being met. The shower hot water is hit and miss and the shampoo and conditioner dispensers are 90% of the time empty or not working

@sheralynjay @ThreeUKSupport Did you come to a conclusion? The same thing has happened to me! Hence I’m looking to move to a different network now…

@ThreeUKSupport 12GB. I never use it all, or even come close to, apart from when I’m not in the country which is understandable. I’m at home 90% of the time on the WiFi which my tv also runs off with no recent faults

@ICOnews Thanks Hanna

@dizzypanda Hi, if you wish to request that booking.com deletes your personal information you should send your request to their DPO: dataprotectionoffice@booking.com. Regards, Hanna

@bookingcom I got an email about a link verification but I never asked for it. How can I report this???