emma james

@AmazonHelp .thank you, I was told that in July and October so let’s hope

@emmajamesphysio Thanks for the update! We'll contact you once we've reviewed this information. -Andrew

.anyone else shocked at how huge conglomerates such as @amazon get away with such back customer service . I own a small independent retail and wellness business and would never treat my customers the way @AmazonUK do. You should be ashamed of yourselves . Substandard products !!

@AmazonHelp . I have completed the form again and let’s hope I get a response and a resolution as I am over £600 out of pocket for a sub standard paddling pool which was no bigger than a foot spa with a Chinese plug attached !!! Who is screening your vendors

@emmajamesphysio Thank you for your update. Our team would like to look into this for you. When you have a moment, please fill in your details using our secure form here: amzn.to/3DCnnqg. We will be in touch shortly. -Ian

@AmazonHelp .I will fill in this form again but it has already been ignored twice

@AmazonHelp Yes I have had messaged the seller I have requested a refund. I have sent photographic evidence the product has been return. I have appealed and everything has been ignored . I am still an Amazon customer and have been loyal but it’s shocking that I am over £600 out of pocket

@emmajamesphysio Hi there! We're sorry to hear of the frustration surrounding your this item. We're unable to view order or account details via Twitter. Have you received any correspondence from us regarding this issue with the seller? You can check for that here: amzn.to/UKMessageCenter. -Kris

.I would like to know why my official complaint to @amazon is being ignored . I paid over £500 For a substandard paddling pool and even hand delivered it back to the crook who was box shopping it from China and still no refund!!! Shame on you . I am not going away

@AmazonHelp I have done that thank you

@emmajamesphysio We don't have a direct e-mail address, however, you should be able to leave your details here: amzn.to/2XnVK57. -Christie

.@amazon you need to sort out your market place sellers. You have been ignoring my requests for a refund but I’m not going away. You can not rip people off

@AmazonHelp .@Amazonhelp Christie I have submitted a contact me and I have been back into the system using the link you provided and scrolled all the way to find the product this complaint relates to and it will not let me submit another form. Can you DM with an email address ?

@emmajamesphysio For security purposes, we don't have account access through Twitter. Providing the requested information using the link previously provided will allow our team specifically to look into this issue. -Christie

@AmazonHelp .@AmazonHelp I have already used the contact us form and spoken to about five people and got nothing and nowhere except a very rude customer services manager which is why I am reaching out here . But yes I will try again

@emmajamesphysio We'd like for our team to look into this. Using the following link, please provide your information, order number, and pertinent details of this issue, and a team member will contact you as soon as they're able: amzn.to/2XnVK57. (2/2) -Christie

@emmajamesphysio Thank you for the information. We'd like to help you with this, please contact us using this link: amzn.to/UKContactUS. Please don't hesitate to contact us back again should you need any assistance. -Christyn

@AmazonHelp .@Amazonhelp I have submitted a refund request and returned the item personally and was charged £535.99 for a paddling pool which was sub quality and had a Chinese plug attached

@AmazonHelp I have submitted a refund request and it was denied

@AmazonHelp Yes I did submit one and it was rejected because I hadn’t returned the product to the Amazon market place seller. So I returned it and sent photographs of the return and recontacted the seller and was ignored . Ok I will resubmit

@emmajamesphysio Thank you for confirming! Can you advise if you have submitted a claim for a refund under our A-to-z Guarantee yet? If not, please click on this link to make a claim: amzn.to/3vJBYfD. -Christyn

@AmazonHelp I ordered from .co.uk and I have been retrying to deal with this since April

@emmajamesphysio Hello, we’re sorry to hear this! We’d like to help. First, could you please tell us which Amazon site did you use to order (.com, .co.uk, or .ca)? -Christyn

.@amazon what a joke, I have been overcharged , sent poor products and when I have returned the products I have been ignored!!!

.@Amazon.co.Uk

@ChannelMum I would absolutely love this yes please

We'd love to have a chat about how we can help you with your influencer marketing strategy, whatever stage it's at. Take a peek at what we got up to this summer. Get in touch partnerships@channelmum.com or brief us channelmumtalent.com/brief-channel-… #creators #influencermarketing

.@samaritans it’s world suicide prevention day today. Pop over to @ChannelMum Instagram and see the takeover. I’m sharing my story to raise awareness and help others xxx

@Fabletics We have been emailing you for weeks and you are ignoring us

@emmajamesphysio @emmajamesphysio Hi! We'd love to help. Please send us a DM with your email address or member id. Thanks!

.@Fabletics what an absolute joke, you have been taking £44 a month without my permission from my account for five years!!! I have no access to my account and no credits showing @kevinheart4reaI you endorse this company !!!!