Etihad Help

@arvindgup Hi Arvind, we are sorry to hear this about your bag. We have replied to you via direct message. Please check. *Noah

@etihad @EtihadHelp @etihadar Part2: I've been wearing the same clothes since 14 May. The Indian sweets I carried for friends are rotting - who takes responsibility for this?

@EtihadHelp @etihad @etihadar This has been the worst travel experience with #EtihadAirways. Both trips to South Africa India my luggage was delayed. I returned to South Africa on 14 May and still no luggage, no update, no one answering calls. Past1...

@arvindgup Hi Arvind, we are sorry to hear this about your bag. We have replied to you via DM. Please check. *Noah

@JrShams Hello Shams, it doesn't sound ideal for us. Please reach out to us via DM with more details, so we can check that for you. *Kiro twitter.com/messages/compo…

Paid extra charges to correct a spelling mistake on the ticket, but the revised ticket still came back with the same mistakes uncorrected. Charging customers without actually fixing the issue is unacceptable. @etihad @EtihadHelp

@ArunRNath91 Hello Arun, we're sorry to hear that. We have responded to your DM, please check our message and get back to us if you need any further assistance. *Moro

@EtihadHelp the baggage handling has been poor, i flew from COK to LHR and my bag is damaged

@sage_shine Hi there, sorry to hear that. Please reach out to us via DM to look into this for you. *Eva

@etihad Thief Airline @eithad

Expanding along the Silk Road ✈️ We’ve launched a codeshare with Uzbekistan Airways, giving our guests single‑ticket access to 8 cities across Uzbekistan via Tashkent, alongside our new daily Abu Dhabi – Tashkent service from 9 August. More connectivity, more discovery across Central Asia. Read more: etihad.com/en-ae/news/eti…

@Shukhratkhuja4 We'll start flying to Tashkent on 17 August. Have a look here for all the available flights: spr.ly/6017BB0pSl. *Eva

@etihad Can you put way Tashkent to Australia

@abdullah_rocki We truly appreciate your recommendation and look forward to welcoming you on board again soon! ✈️😍 *Eva

@etihad The best airline is the world, Highly recommended always 😇@etihad

@Stankoziv Hi Stanko, we are currently operating as per normal. We are happy that you enjoyed your time with us. Let's continue soaring together 😊✈️. *Noah

@etihad just travelled from Australia to Greece via Abu Dhabi. Must admit we were concerned about safety, was a great relief to see business as usual.

@Premroka75 Please reach out to us via DM using any other Social Media platform (Facebook, Instagram) to further assist you with this. *Noah

@EtihadHelp I did already but it’s from Ethiad who is not ready to refund.

Booked group tickets for friends on Etihad via Ixigo. Received an email saying arrival time changed and offering refund/request options. @etihad @ixigo

@Premroka75 Please remove your booking reference from the comment due to data protection. We advise you to continue liaising directly with the travel agent or agency as they are the ones who will better advise and assist you with this. *Noah

@ixigo Total 7 tickets with two different PNR: 9QYSUS and 86JE29 @ixigo @EtihadHelp @etihad

@Premroka75 If you have a group booking through a third party, you will need to get in touch directly with the travel agent or agency if you wish to make any changes to the booking. *Noah

@EtihadHelp Not able to send DM.

@Premroka75 Hi Prem, we are sorry to hear this. Please share with us more details via DM to further check this for you. *Noah

Feels like the schedule was quietly adjusted just to avoid refund eligibility — without our consent. Really disappointing experience from both @etihad and @ixigo. Customers deserve transparency, not tricks.

@TOR1205 Please share your booking reference with us through the DM in order to check this further for you. Thanks, *Tony

@EtihadHelp This still does not address my issue. Were due to fly 25th May & the FCDO advise against all but essential travel. I therefore wish to cancel my flight as I can’t get insurance.I am not prepared to pay cancellation charges for a situation out of my control

@etihad So Etihad Airways refusing full refunds for flights after 15 May (ahead of upcoming school holidays) to Abu Dhabi as they claim it’s “safe to travel” despite the UK FCDO advising against all but essential travel #etihad #FCDOGovUK #SimonCalder #MartinSLewis @BBC_Travel

We can totally understand all your concerns, and we can assure you that the safety of our guests and crew is our absolute priority. Should conditions change, we will act swiftly. Any customers affected by cancellations or significant schedule changes will be contacted directly, and full information will be available on spr.ly/6014BB0DEC. We will not operate flights where safety cannot be assured. *Sam

@QComber84 @etihad @BBC_Travel Exactly the same as us except my son is a bit older. Will keep you posted. We’re due to fly next week. This is simply revenue making from all the people who are booked to go away during the half term. The situation hasn’t changed so why do #Etihad think it ok to change things

@Kumudsengupta Hello Kumud. We're glad to hear about your experience there! Feel free to reach out to us via DM to know more details about your journey. *Kiro twitter.com/messages/compo…

@etihad pleasant flight from Abu Dhabi to Colombo.

@AnuragChakrav15 Appreciate your patience, once the related team reply to us, will get in touch with you. *Rey

@EtihadHelp I have been hearing this for more than 2 months now. Can you please stop your admin delays and pay me back.

This is what you mean when you ask for a customer number to contact them? Sitting idle for the last 3 days with no action? @etihad @Etihad_hp89 @EtihadHelp

@QComber84 Hello Mark, totally understand that it may don't sound ideal for you, Please reach us via DM with the booking reference, so we can check it further for you. *Rey

@TOR1205 @etihad @BBC_Travel In exactly the same boat, shocking! Cant possibly travel against FCDO advice voiding our insurance with a 7 year old (we may have thought about it if just 2 of us) Happy to reschedule for next year but won’t even allow that. Awful customer service! Let us know if get anywhere.

@TOR1205 Hello there, we totally understand your point of view regarding the flight status, but rest assured that your safety is our priority, and we are monitoring the situation to take the suitable decision, Please reach us via DM for any further assistance regarding your booking. *Rey

@sreeisfree Hi there. Please share with us a screenshot of what you encountered through the DMs so we can check this for you. *Sam twitter.com/messages/compo…

@etihad I tried to upgrade my economy ticket (a genuine mistake on my part booking this one) on your flight and it shows not possible. Can you help me? Your customer care is no help at all.

@Zzoya_1 Hi there, I’m sorry this hasn’t been ideal. We’re here to make things right! Please join us through the DM so we can assist you promptly. Thanks, *Tony twitter.com/messages/compo…

@etihad what a horrible service in your flight EY4 flying from NY to Abu Dhabi. Literally no AC and no one to help. I regret this decision of mine and would never take Etihad again. This is the second time in a row for worst service. @dubai_consumers