Kate Gray

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Kate Gray

Kate Gray

@grisgraygrau

born in LA; rebuilt in NYC; grateful to live in London. Favour those who want to search for and solve problems over those who point them out.

Katılım Eylül 2014
264 Takip Edilen425 Takipçiler
Kate Gray
Kate Gray@grisgraygrau·
My annual thank you to @nyphospital and Dr Andrew Sluckey of @aboutKP for saving my life and putting me back together. Grateful and still going...
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estherderby 🌻
estherderby 🌻@estherderby·
The idea of extracting maximum labor is embedded in management thinking and practice. Yet in most modern endeavors, /enabling maximum learning/ will yield better results across a host of different measures. #management #leadership #HumaneWork
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Josh Reich
Josh Reich@i2pi·
I just heard about Tony Hsieh's passing and it's hitting me. Back in the early days of Simple I tried to poach his head of customer service. He found out and made a counter-offer: we could come to meet his team and they'd teach us about how they operated.
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Shreyas Doshi
Shreyas Doshi@shreyas·
Tactics to improve your product: 1. Talk to customers 2. Use the product 3. Understand competition 4. Browse support tickets 5. Shadow a sales call 6. Specify adoption metrics 7. Write a user story 8. List top user annoyances 9. Read website like a novice 10. Go through the NUX
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Barry O'Reilly
Barry O'Reilly@barryoreilly·
So much advice on #strategy is weak—and only outlines how many ways you plan to be successful Not enough emphasis on deliberate choices for what you will not do Remember it's what could we do? what should we do? what will we do? what we will NOT do? Answer them all
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Aaron Dignan
Aaron Dignan@aarondignan·
Do a little math with me. @basecamp has 100,000 paying customers, paying $99/month (maybe less on average bc historical pricing) = $118,800,000 in annual revenue. Let’s round down to $100MM.
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Melissa Perri
Melissa Perri@lissijean·
The reason enterprises keep getting disrupted by startups is not just speed of delivery, #agile, or customer-focus... It's that they see #prodmgmt and software as a cost center instead of a growth driver.
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Andrew Muir Wood
Andrew Muir Wood@muirwd·
Just heard the pre-release (out Tues) edit of @sabiosense’s @SimonThorpe100 & Matt Dyer’s #theCXXChat podcast and it’s sounding good. We chatted about the design techniques that helped us launch & scale @MealsForTheNHS so quickly & what I’ve learned from my inspiring teammates.
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Melissa Perri
Melissa Perri@lissijean·
This. I always tell leaders if they want to transform, they need to go both top down and bottom up. The ones who only want to do bottoms up bc “leaders too busy” or “don’t need help” see tons of churn when all their people are trained and realize they can’t do their jobs there.
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Kate Gray
Kate Gray@grisgraygrau·
Sorry for not seeing this earlier: Child: the Scarlett letter Now: long walk to freedom Next: a tree grows in Brooklyn Nominate @kate_bohn
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