Hotels.com UK

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@TTardu Hi there, thanks for reaching out. Please private message us your itinerary number and email address, so we can look into your reservation. Thanks -James

@lleon_2579 Hi there, thanks for reaching out. Please private message us your itinerary number and email address, so we can look into your reservation. Thanks. -Gin

✈️🌉Hotel now secured! #wootwoot Only concern is the last hotel problem has not resolved itself, so I need to make certain I'm not double charged. But what a relief to finally get it done! 🌉✈️

@lleon_2579 Hi there, we want to help in your concern please private message us your itinerary number and email address, so we can look into your reservation further. - Glory

Have written confirmation the hotel canceled Feb 10. Stupid Hotels.com didn't update their end.

@lleon_2579 Hi there, we would like to help with this. Please send us a message with your itinerary number and email address, so we can assist you further. Thanks. -Lea

@Lowriww Please follow our official channel and send us a DM, so we can look into your reservation. -Reese

@hotelsdotcomuk I can’t DM you’ll have to DM me so that I can reply

@hotelsdotcomuk can someone please contact me regarding a booking

@JackHamiltonOG Hi Jack, please DM us on our Instagram @hotelsdotcom.

@hotelsdotcomuk I booked a hotel with you on Friday but can’t find the confirmation? I need to book hotel ASAP and that hotel the rooms are booked are fully booked now

@sambo593 Hi there, really sorry to hear this. Please private message us your itinerary number and email address, so we can resolve this for you. Thanks. -Liza

Anyone else had issues with the booking website @hotelsdotcomuk ? Absolutely disgusting customer service

@JackHamiltonOG I understand. To move to a private message, please follow our official hotels.com page and send us a DM. We’ll be happy to assist you further there. -Grecelle

@JackHamiltonOG Yes. Please send a direct message with the email address and phone number associated with your account, so I can investigate this further for you. -Grecelle

@hotelsdotcomuk Can I send this by DM please

@JackHamiltonOG I understand. To investigate this further, please provide the phone number and email address associated with your account via direct message. -Grecelle

@hotelsdotcomuk Can you grant me permission I don’t have the itinerary number

@_MarkMould Hi there, I’m really sorry to hear about this experience. Please send us a DM with your itinerary number and email address, so we can look into this further for you. Thanks! — Jacky

Turns out that @hotelsdotcomuk are cheating so and so's. I'm a platinum member and getting prices online, finding they are cheaper on my phone. Yet my wife who is not a member is getting cheaper deals. Way to look after your loyal customers.

@VinylRookie Hi there, I’m really sorry to hear about this experience. Please send us a DM with your itinerary number and email address, so we can look into this further for you. Thanks! — Jacky

@ThisIsFG_ @bookingcom I’ve stopped using them since I had a hotel booked for an Oasis concert only to be cancelled on me and within days the exact same hotel room was available for 4X the original price. I’ve started using @hotelsdotcomuk instead

Hello @bookingcom I’m trying to get a refund for a hotel booking which said there was parking (there wasn’t) and now you won’t respond to my emails. I’m just wondering whether you respond to tweets instead? 🙂

@HannahBradley94 Hi there. We're sorry to hear about this, and we would like to look into this for you. Please send us a private message with the email address and itinerary number associated with your account so that we can check further. -Rey

@hotelsdotcomuk can you tell me why I booked a hotel in December for york next week and it was £184 yet I’m now getting an invoice saying it’s £365 how can that be?

@LDMScanningLtd Also, to unlock the direct message feature, please visit our official website and be sure to follow our page. -Mark

@hotelsdotcomuk Do you have a Uk number?

@hotelsdotcomuk I have an itinerary number e-mail confirmation, when I click on the link manage my itinerary its comes up with request access to view or help plan this trip send request! Your virtual assistant is rubbish no contact info! Going back to @bookingcom

@LDMScanningLtd I apologize for that. You can try contacting our UK contact number 020 3027 6612. -Mark

@LDMScanningLtd We are bound to assist the customers thru chat on this platform and I will be happy to assist you from here. If you wish to speak to someone you can call our customer service hotline at 1800-397-3342. -Mark

@hotelsdotcomuk I’ve just tried that & I can’t access it same as your website shocking! Can’t you just give me a phone number or e-mail address! I’ve no idea how to access this booking! Nightmare

@LDMScanningLtd You can go to our official page and send us private message for assistance. -Mark

@hotelsdotcomuk How do I do that?