Jim Fish

@johnnys_dc Hi, very sorry to hear this. Please direct message your customer id or full address and what you need help with. Please include a contact phone number. ^ma twitter.com/messages/compo…

@WasteManagement @jimfishwm @jmorris_ hello. we’ve been calling for months and talking with oversees agents who are promising results but we are getting no assistance or follow up at all. Can we get support via email from accountable and helpful persons ? Urgent 🚨 🙏

@GoDawgs_G8RH8R Hi, very sorry to hear this has been your experience. We understand how frustrating this would be. Please direct message your customer ID or full service address, and we will look into this right away. ^cm

Does anyone know how to get action from @WasteManagement? While I was on a business trip this week, my wife ordered bulk pick up of an old mattress. This is now day four and it’s still not been picked up. Their chat line assured her every day that it’ll be today. @jimfishwm

@GirSingh2 Hi, Very sorry to hear this has been your experience. I see pick up is planned for today. I will reach out to my dispatchers and follow up to confirm this was taken care of. Thank you ^tw

@jimfishwm @WasteManagement @OatesTamla I have been having issues with missed pick up for few weeks now. I have signed up for valet service but they do not pick it and have to report it again and again. Please help. Service address: 160 Mission Road Sedona AZ 86336

@ly89081108 Hello Hung, Thank you for reaching out to us. We are sorry about this experience and would like the opportunity to address it with our operations team, please provide your complete service address or account number so that we may look into this. ^sc

@jimfishwm @WasteManagement I have asked to remove the container since Dec 15,2023. I had communicated with WM at Baltimore branch that WM have interrupt my business and with charges WM $3400 per day. I am waiting for your reply.

@PDub60123683 Hi P-Dub, I'm sorry to hear about this. Please provide me with your address and contact information so that we can look into it for you. Thank you ^sc

wondering why i even have an account with @WasteManagement when they skip bulk pickup, cancel/void missed pickup requests (867867 & 864714) & leave trash on the street for half of my neighbourhood. is this truly representative of the companies values? @jimfishwm @JAClem9

@cindyderossett We are sorry to hear about your experience. Please send us a DM with your contact information, and we will have someone reach out to you. ^sc

@WasteManagement @jimfishwm 6 hours I sat on hold today waiting to get help with my service. We're over a week of hot trash not getting picked up. You all seem overwhelmed. Shall I BRING my trash to your offices? Would that be helpful?

@narad1972 Very sorry to hear this. Please direct message your customer id or full address and we will look into this right away. Thank you ^tw

@jimfishwm @SnoqualmieGov @WasteManagement @KING5Seattle @komonews @AGOWA is this legal for a utility company to treat customers like that?

Trash not picked up for the Nth time > call WM and ask for a supervisor > one hour later... @WasteManagement

@patel_sanjayk Very sorry to hear this. Please direct message your customer id or full address and we will look into this right away. Thank you ^tw

Very poor service from WM for yard waste pick up. 9 times called… multiple escalation….. no resolution. So much of my time waster and no accountability. Do not know why I am laying them? May be I do not have an option. @WasteManagement @jimfishwm @ConsumerReports

@identigral Hello, we are sorry to hear your service has not been completed. Please direct message us your complete service address, and we will look into this. ^dm

@JacobBa20458891 Hello, we have a hotline set up for issues like this. You may report any issues you may be experiencing at 800-265-9381. Thank you ^dm

@AriaaJaeger Hello, we apologize you are experiencing service difficulties. When you have a moment, please direct message us your complete service address, and we will look into this for you.

@WasteManagement @jimfishwm Jim I realize you have staff shortages but there was 1 empty Amazon box sitting beside my trash yesterday and your guy didn't take it. He also didn't take the extra bags from other neighbors. When Phil was my trash man that never happened. Thank you.

@ceri_bowman Hello, we are disheartened to hear this and would like to hear more so that we can help. If you believe you have been mistreated, please do give our ethics & integrity hotline a call at 1-800-265-9381. ^rb

@Paulscheffler1 Hello, our apologies for the missed service. Please direct message the complete service address, and we will follow up right away. Thank you. ^sr

@jimfishwm @WasteManagement dear Jim i am hoping u can assist. I am part of a community of hundreds of homes in Ga & several add commun around us r having huge issues with our trash being picked up. We r all ignored, our trash just sat for 2 weeks. No one seems to care do u

@mm210tx Hello I have spoken to Eric at Hill Country Place and I'm working on these removals now for you. I will follow back with Eric today at the number he provided to me.^sc

@jimfishwm I know from experience with WM this is not indicative of your service. I believe this to be a rogue agent of sorts doing your company a disservice. Almost a thousand students drive past that every day. There is another overfilled rollaway also. We will clean any spills

@mm210tx Hello, we never want to see this. Please direct message the complete address so we may take a closer look. Thank you. ^sr

@katnip_79 Hello, we are sorry to hear about your service concerns. When you have a moment, please direct message us your complete service address. ^rb

@jimfishwm @WasteManagement Can I please have someone pick up my recycling? It’s been two weeks now. Called CS and driver lied about picking up at my address. I don’t know what else to do. I’m 10-year customer…

@wth1051 Hello, we are sorry to see your service was missed. Please direct message your complete service address, and we will follow up. Thank you. ^sr

@jimfishwm @WasteManagement 500+ homes in our subdivision and no trash pick up. And we have a dedicated rep that won't respond? WTF?#CiderMillRidgeatTheNational #parkvilleMO

It was great speaking with @NelsonSchwartz, along with WM Chief People Officer @OatesTamla, about WM’s one-of-a-kind Your Tomorrow benefit. New to our talent retention program, it’s one of the many competitive benefits that makes WM a great place to work. nyti.ms/3iyjRpM

I'm so proud of @WasteManagement Chief People Officer Tamla Oates-Forney and the entire People Team here at WM who made this program and partnership with @GuildEducation possible.

This year for #EarthDay, we're working with @NationalForests and @TreeCanada to plant up to 50,000 trees to celebrate WM team members who have made a #livesustainablypledge!