Snabbit

"We have 20,000 experts, half of whom have entered the formal economy for the first time," says Snabbit's Aayush Agarwal on the Digital Consumer Roundtable. @TOIBengaluru @Aa_Agarwl

@shrutinshetty Hi Shrutin, Could you please DM us the email address you used to share the details? This will help us locate your request and assist you further.

@just_snabbit Much appreciated! Just emailed you.

@just_snabbit Hi. Can I get your support email id regarding a refund request. My previous email got a "support@snabbit.com not found" message. Thank you!

@mrhotcofee1 Hello Vaarun, We're sorry to hear about your experience. Please send DM us your registered contact details and a brief description of the issue, and we'll look into it and assist you on priority.

@just_snabbit You guys need to have a un corrupt vigilance department

@just_snabbit something is very drastically wrong at your end

Hello Anoop, we're truly sorry for the frustrating experience you've had. This is certainly not the experience we want for our customers, especially after you've successfully used our services before. Please DM us your registered contact number and one of our team member will connect with you.

Having a very frustrated experience with @just_snabbit. I have been using their service (have completed 3 services so far) and booked another service today (took a habit pack yesterday). While waiting for the person to come, I got a call saying they can't locate my address.

@rajput__mayank Hello Mayank, we're sorry to hear about your experience. Kindly DM us your registered contact details so we can look into the early service completion and unused service time, and assist you further on priority.

Hello Prateek, we're sorry for the delay and understand your concern. Your case is under active investigation, and we're following up with the relevant team for an update on both the action taken and the damage assessment. We'll share the latest information with you at the earliest. Kindly connect with us on DM for further update.

@just_snabbit I just saw that maid in my building...why no action taken

Team..your maid just physically assaulted my wife ...i want immediate action from your end..keep me updated.. details on mail as booking done from my wifes phone number ...refer to mail sent my prateek.ganju@gmail.com to your support id....need immediate action @just_snabbit

Hello Rishika, we're sorry to hear about your experience. Please DM us your registered mobile number so we can check why your package isn't reflecting and help you book your remaining visit. We also appreciate your feedback regarding the support experience and will share it with the concerned team.

Hi @just_snabbit I purchased a 3 visit package from you on June 24 & booked one visit under it. I want to book my 2nd visit now but the package has disappeared from the app. There is no record of it. Please help.

@Geetanjali87240 @SnabbitCares We look forward to receiving the requested details so we can assist you further.

@SnabbitCares @just_snabbit I hv messaged my no.

Pathetic service. They charge money but dont hv slots to book help. Fraudsters @just_snabbit

@pankaj_rohit @Aa_Agarwl Hello Rohit, we’re truly sorry to hear about your experience. Consecutive last-minute cancellations and delayed support are not the experience we aim to provide. Kindly DM us your registered mobile number so that our team can review the details and get in touch with you.

@just_snabbit @Aa_Agarwl Disappointed. Your service is becoming just another cab app with frequent last-minute cancellations. This happened to me on 2 consecutive days, and customer support was too slow to respond. In such a competitive market, reliability matters. Do better.

@nishank_anand @AndheriLOCA @VersovaPS @VVersova @SevenbungalowsC @SerenityOsh @BachaoOshLok @OshLokhBuzz @activebandra @bandrabuzz @CommunityBandra We're truly sorry for your experience and the inconvenience caused. We completely understand your concern and sincerely apologize. Please DM us your registered mobile number, and we'll review your case on priority and assist you with the refund and resolution at the earliest.

@just_snabbit @aayushagarwal97 EXTRTREMLY DISATISFIED with snabbit auto cancel today's booking at 10.30am help she gets a call from her supervisor auto cancels booking im awaiting a refund NO RRN PROVIDED AVOID SNABBIT STICK TO UR OWN KAAMWALI BAI

@nishank_anand @anjalisardana @AndheriLOCA @SerenityOsh @bandrabuzz @CommunityBandra @OshLokhBuzz @SevenbungalowsC @saatbungla @AndheriVersova @CitizensAndheri @mid_day We're truly sorry for the repeated cancellations and the inconvenience caused. This is not the experience we want you to have. Please DM us your registered mobile number, and we'll look into this on priority and work towards resolving the issue at the earliest.

@just_snabbit @aayushagarwal97 extremly dissatisfied with snabbit they auto cancel scheduled booking or their maids come early 30mins early or late tge supervisor acts behaves very unprofessional this is 4th time in last 10days they have cancelled booking @anjalisardana

Har jagah todd dete hain😔

Hello Manash, we're truly sorry to hear about your experience and understand your concern regarding the delay. Please be assured that this matter is being treated with the utmost seriousness and is under review by the relevant team. We appreciate your patience and will share an update with you at the earliest.

@just_snabbit I reported theft and misconduct of your staff on 28th over call and few days back over email. There is no closure and only false assurance. Has snabbit joined hands with such mischievous mongers??

Hello Prateek, we're truly sorry to hear about your wife's injury and hope she recovers soon. We understand the seriousness of the situation. As requested, our team will connect with you tomorrow at 11:00 AM and would request to DM us for further communication. Thank you for your patience.

@just_snabbit Call tomorrow at 11 am..just to let you know my wifes left knee has got bruised and injured with 6 weeks rest medication braces and Physiotherapy...i have spent close to 5 k till now and would need to spend more...also hope the concerned maid is terminated...

@vickyvadera2 @jagograhakjago Hello Vicky, we're sorry to hear about your experience and understand your concern regarding the service being marked as started before the expert arrived. Kindly DM us your registered mobile number so that our team can review the details and get in touch with you.

Urgent: @SnabbitSupport partner committed app/OTP fraud by marking my service "started" before arrival to manipulate billing.Blatant consumer violation. Escalating with screenshots to @jagograhakjago. @aayush_agarw95 is this how Snabbit ensures operational discipline? Fix this.

@coolprerak @SnabbitCares @jagograhakjago Hello Prerak, Please be assured that your case is being actively reviewed by our team, and we're working to provide a resolution at the earliest. We appreciate your patience and will share an update with you at earliest.

@just_snabbit @SnabbitCares @jagograhakjago I still haven't received any update on email either. It's been well beyond your promised timeline. Please provide a concrete update and process my reimbursement immediately, or I'll escalate the matter through consumer forums.

@just_snabbit @jagograhakjago Your housekeeping staff damaged our toilet seat cover and lid by pouring toilet cleaner on them without permission, leaving permanent stains. Your customer support has also failed to respond. We expect immediate reimbursement & resolution.

@danvirsuri @anjalisardana Hello Danvir, Thank you for thinking of us and for your support! We're glad to have you with Snabbit. While we can't share timelines just yet, we're continuously expanding to new areas. Stay tuned—we hope to be available in your location soon!

@just_snabbit @anjalisardana Guys I tagged you so that you know where your competition is lacking and you can seize the opportunity. You've already acquired me as a customer, Pronto's poor service has made sure of that. Now you just need to launch on my area.

@anjalisardana pls ask your team to fix the Pronto app - nothing happens if you try and chat for assistance. Still routed to a phone number from a couple of places which then says that support is exclusively available from chat only. Professional hasn't turned up. @just_snabbit