Kishor K Sukumar

It's been 12 days now since my server gone down @HGSupport @HostGator no reply to the DM nor follow up mail for existing tickets and telling us our case in priority list and wait for infinite time without any estimate time #hostgatordown

@francojosephsd @DanMicovic @HostGator @HGSupport I think @HGSupport @HostGator should cut ties with @NewfoldDigital for support and start recruiting proper systems admins to fix these issue avoid these kind of embarrassment

@kishorksukumar @DanMicovic @HostGator @HGSupport They could gave access to mail service but decided otherwise to place more damage on clients causing significant business/revenue loss on them @HGSupport @HostGator #hostgatordown

Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport

@DanMicovic @HostGator @HGSupport In my case os is outdated and also there is no patch released for my cpanel version only option is migrating data to upgraded server but till now they were not able to do it

They have no idea, they sent this email on 04/30 and server was taken down 05/03: Your website is secure. We have successfully applied a critical cPanel security patch to your server. No action is required on your part.What HappenedOn April 28, 2026, cPanel's security team disclosed a critical authentication vulnerability affecting cPanel & WHM. As soon as we received notice of this vulnerability and the corresponding patch, our team moved swiftly to apply the update.

@DanMicovic @HostGator @HGSupport Even I have server in several other provider all those server even didn't had any downtime they patched the servers seamlessly this issue seem exclusively for @HostGator

At this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport

@HGSupport @HostGator @HGSupport "Updates will be emailed"? You haven't sent an email update in over 60 hours! 9 days of downtime with absolutely zero ETA is a massive failure. As a system administrator, I know this level of outage is unacceptable. Stop stalling and restore my server.

@HostGator @kishorksukumar We know an ETA is critical. No timeline yet, but updates will be emailed to you as soon as available. Thanks for your patience as our team works on it.

@HostGator @HGSupport @HostGator You still haven't answered the only question that matters: WHEN? "Assigned to the best team" doesn't help me after 9 DAYS of a completely locked-out server. Stop asking for patience and give me an actual ETA for ACOM-3138 immediately!

@kishorksukumar @HGSupport We understand how critical this situation is. Please rest assured that ACOM-3138 is assigned to the best team for it, and our technicians are aware of your issue. We are monitoring the progress and pushing for an update. We appreciate your patience.

@HostGator @HGSupport @HostGator "Continue in DMs"? You publicly tweet this, yet you've ignored my DMs since 1:14 PM. Zero emails in 2.5 days either. A 9-day server lockout is crippling my web development projects. Stop the automated replies and actually escalate ACOM-3138 & E-518989 NOW!

@kishorksukumar @HGSupport Please keep an eye on the ACOM, our technicians are working on it, and they'll update you via the email address we have on file as soon as there's progress. If you have any further questions or details to share, feel free to continue the conversation with us in DMs.

@stevenvaletin @cPanel They have double income one by increasing price other by leaking our data to hackers with zero day vulnerability 😂

@cPanel Feeling way too secure on my servers lately, @cPanel. Please announce a price increase soon to restore the natural balance of my anxiety and my bank account. 📉🙏 #cPanel #SysAdmin

cPanel & WHM v136 improves security, automation, and server management: ✅ Built-in firewall (no external tools) ✅ Short-lived SSL with auto renewal ✅ Unified SSL/TLS interface ✅ Server-wide PHP error logging 👉 Full release notes: #cpanel--whm-version-136" target="_blank" rel="nofollow noopener">docs.cpanel.net/release-notes/…

@cPanel It is very funny to see this post after having major vulnerability issue in their software

@imkally @HostGator @cPanel No guarantee for mine also they're telling me it is safe but no access to it for last 9 days

@HostGator @kishorksukumar @cPanel I hv lost every single data.

It very sad to know that a major server provider like @HostGator struggling to migrate it's own server date to new one even though target server is outdated and existing @cPanel vulnerability, i still doubt your support team even know about basic of blocking and whitelisting ip

@rafaelpolcaro @HostGator @cPanel I don't think they're even looking into our server to solve it

@kishorksukumar @HostGator @cPanel Same here, man. Mine was offline for 6 days until it was solved and I had to get in touch everyday saying it was urgent.

@francojosephsd @HostGator @cPanel @HGSupport For 8 Day i have been thinking same what are these support staff doing and just now i found our they even just accessed my server 2 time in last 8 days did nothing major to tell

@kishorksukumar @HostGator @cPanel And taking a week to do it is hard to believe. @HGSupport

@francojosephsd @HGSupport My server has been down for 8 days now and still no fix yet

@kishorksukumar @HGSupport Same here with 96 hours without service is a bad service from @HGSupport

@HostGator @HGSupport my server has been down for 6 Day now the thing is your team locked out the server ports due recent cpanel issue, but till now I didn't get any followup or solution from your team they tell me to wait for 24-48 hr everyday and then give no reply

@HostGator @cPanel already reached out many time no proper response or solutions yet, just now after your team opened the whm for small time i did know your team only even accessed server 2 times in last 8 days in May 1st and then today and mislead us by telling they are investigating for 8 days

@kishorksukumar @cPanel We hear you. This cPanel and WHM security issue is not limited to HostGator, it’s impacting hosts across the industry. If you’re dealing with an active issue, DM us your domain and any ticket or case ID (no passwords). We'll jump right in and help get you back on track.

@HGSupport Yesterday your team gave hopeful mail like started transferring data new updated server, now it is back to square one they stopped it with some technical excuse and no estimate time for resolution to fix my issue and Also it is 1 week now since my service stopped

@kishorksukumar We hear you. On April 28 cPanel disclosed a critical security vulnerability and your server was proactively secured as part of that process. Our teams are actively working to safely restore access. Please DM us your account details so we can make sure your case is being tracked.

@HGSupport @HostGator still no follow up and telling me to wait until server is enabled then they will proceed with migration and the worst part is there is no Estimate time when will that happen Currently i got the same answer for 6 days repeatedly

@HGSupport I have messaged the detailes and given authentication details required to check also let you know the case id i mentioned is closed by your team without follow up or solutions

@kishorksukumar We hear you. To proceed and review your case properly, we’ll need to authenticate the account first before discussing any account or server details. Please send us a DM with your account info so we can verify and connect this with the appropriate team for further assistance.