Joseph Franco

Que buena esta presentación #notMeToo

@kishorksukumar @HGSupport @HostGator Same here at #hostgatordown @HGSupport @HostGator with no service and no emails from admin.

It's been 12 days now since my server gone down @HGSupport @HostGator no reply to the DM nor follow up mail for existing tickets and telling us our case in priority list and wait for infinite time without any estimate time #hostgatordown

@AMiNadieMeTrajo @YoSoyLaTellez @farmacotips Las recetas las compra una empresa a las farmacias donde luego las registra por zona y doctor

@YoSoyLaTellez @farmacotips Cómo hacen los laboratorios para sabe que X doctor fue el que recetó?

Ser médico en 1990: - Tener 3 especialidades - Tener 5 consultorios - Comprar 3 casas - Saber de filosofia - Ser respetado por salvar vidas. Ser médico en 2026:

Barriendo la dignidad de los envejecientes. El viernes acudí a una oficina del Intrant a renovar mi licencia de conducir, ordinariamente la renovación es por 4 años, pero en esta ocasión me dijeron que en mi caso solo podía ser por 2, en vista de que ya cumplí más de 65 años y que después de esa edad comienzan los achaques de salud que ponen en peligro el tránsito vehicular. No sentí ningún enojo, aunque me frustró saber que en nuestro Estado Social y Democrático de Derecho no todos somos iguales ante la ley, como lo señala el artículo 39 de la Constitución que, entre otras razones, prohíbe la discriminación por motivo de edad. O como de forma reiterada ha sostenido el Tribunal Constitucional, el Estado no solo debe abstenerse de discriminar por edad, sino que tiene un deber positivo de protección reforzada hacia las personas mayores. La edad no debe operar, por sí sola, como una presunción administrativa de incapacidad. Cuando se discrimina por la edad, se barre la dignidad de los envejecientes. @INTRANT_RD

Yesterday we got a couple of POP/SMTP service without WHM/Chanel service. That indicate it is possible a partial recovery so why @hostgator @HGSupport still causing so much damage to small companies, no calculating loss revenue. If we don't get service tomorrow and continue without issuing digital invoice goverment can sue us. This is serious.

@kennychez We are counting the days with you. Your ticket is part of the escalation path, and our admins and engineers are committed to seeing this issue resolved.

Day 9 of complete server outage. @HostGator took server offline after cPanel security patch on 28 Apr. Many client websites down and I am facing hell everyday . No resolution timeline. No escalation path. Ticket E-515758. This is unacceptable. #HostGator #HostGatorDown

@kishorksukumar @DanMicovic @HostGator @HGSupport @NewfoldDigital Approved @HostGator @HGSupport #hostgatordown

@francojosephsd @DanMicovic @HostGator @HGSupport I think @HGSupport @HostGator should cut ties with @NewfoldDigital for support and start recruiting proper systems admins to fix these issue avoid these kind of embarrassment

Day 9 of my server being completely DOWN with @HostGator. 📉 Provided all details via DM as requested, still nothing. Tickets ACOM-3138 & E-518989 haven't seen an email update in over 60 hours. What does it take to get an actual resolution? @HGSupport

@kishorksukumar @DanMicovic @HostGator @HGSupport They could gave access to mail service but decided otherwise to place more damage on clients causing significant business/revenue loss on them @HGSupport @HostGator #hostgatordown

@DanMicovic @HostGator @HGSupport Even I have server in several other provider all those server even didn't had any downtime they patched the servers seamlessly this issue seem exclusively for @HostGator

@HGSupport @DanMicovic @HostGator No solutions @HGSupport @HostGator #hostgatordown

@DanMicovic @HostGator Daniel, we recognize how critical this situation is and appreciate you sharing your concerns. Please continue the conversation with us via DM so we can assist you directly and work toward a resolution.

@HostGator @HGSupport Today makes six days without access to my server and three revenue generating sites. No new sales, no access to email will lead to customer (revenue) loss. Zero updates and appears no progress being made. The class-action law firms are circling. Complete incompetence on display.

@kishorksukumar @HGSupport @HostGator Same here @HGSupport @HostGator

@HGSupport @HostGator @HGSupport "Updates will be emailed"? You haven't sent an email update in over 60 hours! 9 days of downtime with absolutely zero ETA is a massive failure. As a system administrator, I know this level of outage is unacceptable. Stop stalling and restore my server.

@DanMicovic @kishorksukumar @HostGator @HGSupport We are really desperate @HostGator @HGSupport #hostgatordown

At this point this is a @Hostgator issue exclusively, all other hosts have resolved their issues. There is a good chance that all of these sites have been wiped from their servers and are looking for an explanation that limits their liability. I have little hope that the sites will be restored. @HGSupport

@kishorksukumar @HostGator @HGSupport And #hostgatordown with no answers after 9 days @HGSupport @HostGator

@HostGator @HGSupport @HostGator You still haven't answered the only question that matters: WHEN? "Assigned to the best team" doesn't help me after 9 DAYS of a completely locked-out server. Stop asking for patience and give me an actual ETA for ACOM-3138 immediately!

@AlexVibeCode @kishorksukumar @HostGator @HGSupport They are doing anything @HostGator @HGSupport

@kishorksukumar @HostGator @HGSupport 9 days is catastrophic. They're gridlocked patching shared cPanel clusters and ignoring tickets to stop the bleeding. Are your site backups trapped on their server, or are you migrating the exact second you get access back?

@SetraHost @HGSupport @HostGator Still no service from @HostGator @HGSupport #hostgator What they are doing @nytimes

@SetraHost @HGSupport @HostGator There is no access to @HostGator @HGSupport #hostgatordown on VPS servers for a week now. Very bad since we have 16 years without problems.

@HostGator @HGSupport we are now nearing 72 hours without access to our three sites. Zero e-mails updating the situation, daily support chats (whose transcripts are emailed), multiple PM with you on this platform...and nothing. It is time for HG to begin providing real answers beyond cut-and-paste ones.

@kishorksukumar @HostGator @cPanel And taking a week to do it is hard to believe. @HGSupport

It very sad to know that a major server provider like @HostGator struggling to migrate it's own server date to new one even though target server is outdated and existing @cPanel vulnerability, i still doubt your support team even know about basic of blocking and whitelisting ip

@grok @DanMicovic @HGSupport @HostGator looks like @HostGator took the ticket creation out of their page. @grok can you give me the direct link to it?

To escalate: Log into your HostGator Customer Portal (portal.hostgator.com) and open a high-priority ticket with your VPS ID/server details + CVE-2026-41940 reference. Call support at 866-964-2867 (24/7) and ask for escalation on the outage. Live chat on hostgator.com works too. If you have SSH/console access, try running `/scripts/upcp` as root first per their KB article. They're restoring servers in batches—check your email for updates. Hang in there.

@grok @DanMicovic @HGSupport @HostGator @grok how can I push support since the don't have contact with admins like @HGSupport ? Is there any other way to do it? @HostGator is not been able to do it in a week.

Sorry to hear about the downtime costing you big. This ties to the widespread cPanel/WHM CVE-2026-41940 exploit (patched late April), where hosts like HostGator restricted access on VPS/dedicated servers for security. No public exact count for HostGator-affected sites, but multiple VPS users are still reporting email/cPanel issues days later. HG says most are fixed—check emails/status or push support for your account. Hang in there.

@DanMicovic @HGSupport @HostGator I'm loosing money by the thousands @HostGator @HGSupport . One week with no mail service is way too much for any company. How many sites have this situation @grok?

@francojosephsd @HGSupport @HostGator Same, and they seem to think that the issue has been fully resolved. No communication to the customers, or among themselves.

@HGSupport @DanMicovic @HostGator There is no service in my VPS since monda. One whole work week lost.

@francojosephsd @DanMicovic @HostGator We saw your other post and encourage you to check again, as we have recently received an update that most cPanels and WHMs have been resolved.