Krupal Patel

@makemytripcare Yes, I got it Finally !! Thank you so much. Hopefully we will get better customer service support on time.

@krupal9101 We have shared the updated e-ticket with you via email under reference number 23496021854411776. We request that you please take a look. -Kaushik

@makemytripcare @makemytrip "Suhana" from your team called today after seeing my X post, but still no actual resolution provided. LESS THAN 24 HOURS LEFT for my international journey and your support team has only created confusion, stress, and misinformation for the last several days. Different agents keep giving completely conflicting updates with no accountability and no proper handling of the case. If passengers are unable to board because of MakeMyTrip’s failure to resolve this issue on time, strict legal action will be taken for the losses and inconvenience caused. Booking ID: AN73AL0EN5044822173

@makemytripcare As per my conversation with airline, If @emirates is not responding your mail, then you can directly call them. This is last 24 hours left @makemytripcare needs to take action immediately.

@krupal9101 We are awaiting the reply from the airline. We will update you once we receive the confirmation. - Saurabh

@makemytripcare @makemytrip Different support executives are giving completely different information on the same booking. 9 May: airline approval received & reissue in 24–48 hrs. 11 May: “checking with airline again.” Another agent says a new request was raised today. Your own team already confirmed revalidation so I can board from Mumbai after SpiceJet cancellation. My Emirates international flight is on 13 May and time is running out. I only requested removal of cancelled Ahmedabad–Mumbai sector. Please stop giving conflicting information and resolve this immediately. Booking ID: AN73AL0EN5044822173

Extremely disappointed with @emirates @EmiratesSupport customer support and passenger handling. The moment a ticket is booked through a third-party agent, Emirates completely steps away from responsibility and keeps repeating “contact your travel agent,” even during urgent international travel situations. My journey is on 13 May. The Ahmedabad–Mumbai sector was cancelled, and I only requested revalidation/permission to board directly from Mumbai for my Emirates flight. Instead of helping a stranded passenger, there is no accountability, no ownership, and no real support from the airline side. Passengers choose Emirates trusting the airline’s service and reputation — not to be abandoned during critical situations simply because the booking was made via an authorized travel partner. International travelers deserve support, coordination, and timely action — not endless redirection between airline and travel agent.

@makemytripcare Hopefully !!

@krupal9101 We are checking with the airline the option to revalidate the booking so you can board the flight from Mumbai. We will update you within the next 24 hours with their response. - Saurabh

Urgent support needed from @makemytripcare @makemytrip . My Ahmedabad → Mumbai flight is cancelled, but my Mumbai → Dubai → JFK Emirates flights are active on 13 May, 4 PM. Airline confirmed travel agent can easily reissue ticket by removing domestic sector. Only 2 days left. If my parents are unable to travel because this simple reissue is not done on time, we will be forced to take this matter to consumer court. Take action on this matter immediately Booking ID: AN73AL0EN5044822173

@GANGADH96000322 @EmiratesSupport I don’t want refund because I want my parents before 16 May. I just want they can just reissue tickets so my parents can board from Mumbai. It’s very simple things

@EmiratesSupport @krupal9101 Refund those booked directly 1st I am waiting from almost 2 months now

Very disappointed with @emirates customer support. Yes, the booking was made through @makemytripcare , but passengers booked Emirates flights — not the travel agent’s own flights. Due to SpiceJet cancellation, only the Ahmedabad → Mumbai sector was affected. I already agreed to travel directly from Mumbai at my own expense. I am not asking Emirates for compensation or rerouting. I contacted Emirates multiple times for guidance and support because the travel agent is not responding properly and every agent is giving different information. But Emirates support simply keeps saying “contact your travel agent” and refuses to assist further. As an international airline operating under a single PNR journey, there should be some responsibility to help passengers during urgent travel disruptions — especially when departure is within 3 days. Passengers are left stressed without proper guidance while trying to protect their international journey. Requesting Emirates to please coordinate internally or escalate this matter instead of leaving passengers helpless between airline and travel agent.

@LucyLucyctucker @emirates @makemytripcare U are absolutely right!!

@krupal9101 @emirates @makemytripcare Lesson learnt here is always book direct with the airline, no matter what airline you are travelling with or if you book with a TA read the small print 🫶🫶

I have flight within 2 days from today. So 48 hours is too much. I want urgent solution. As you are not providing alternative flight from AHM-MUMBAI, I need to book by my self after your confirmation about they can board from Mumbai. Very Poor service @makemytripcare @makemytrip

@krupal9101 We have raised your concern with the vendor and received a turnaround time of 48 hours for the update. Once we receive any information from the vendor, we will share it with you promptly. Kindly wait for the given timeframe. - Rinku twitter.com/messages/compo…

My flight is on 13 May and the @makemytrip @makemytripcare is still not providing proper resolution. Passengers should not be left helpless between the airline and the agent during urgent international travel as 3 days left. @EmiratesSupport @emirates . This also impacts the airline’s customer experience and reputation. As an airline, you authorize travel agents to book tickets on your behalf, so there should also be some responsibility to help customers when agents fail to provide proper support.

Hi Krupal, unfortunately we’re unable to directly assist with bookings made via travel agents or third-parties. Our team is aware that Make My Trip is currently dealing with a high volume of requests from customers, and are working with them to help resolve these requests as quickly as possible. For further assistance, please reach out directly to Make My Trip. Thank you.

Worst experience with @makemytripcare . Booked Ahmedabad → Mumbai → Dubai → JFK under a SINGLE PNR with SpiceJet + Emirates. Only the SpiceJet Ahmedabad–Mumbai sector got cancelled. I already agreed to travel directly from Mumbai. I only need a simple ticket reissuance removing the cancelled domestic leg while keeping my Emirates international flights active. My departure is on 13 May, but your support team keeps giving conflicting information and no proper resolution. This delay can cause denied boarding for an international journey under the same PNR. This is extremely stressful and unacceptable customer service for an international traveler. Please urgently escalate this to the ticketing/reissuance team and issue updated confirmed tickets immediately.

Hi Sagar, I have shared my booking ID and contact details via DM. Please note that I am NOT flexible to change my travel dates. This is a scheduled international family journey for next week. Our strong preference is for MakeMyTrip to immediately arrange an alternative flight from Ahmedabad to Mumbai so we can continue the remaining Emirates journey as originally booked under the same PNR. If that is not possible, then kindly provide official approval to directly board from Mumbai. Also, Emirates support informed us that they have still not received any approval/modification request from MakeMyTrip. This issue has already been pending for more than 48 hours despite being promised a callback within 2 hours. Kindly treat this matter urgently and provide a confirmed solution at the earliest.

We truly understand your concern and are committed to assisting you. We sincerely apologize for the inconvenience you’ve experienced. To help us resolve this matter promptly, we kindly request you to share your booking ID along with your contact number via DM. Once we receive your booking details, we will immediately begin working on a solution. - Sagar x.com/messages/compo…

Extremely disappointed with @makemytrip support for our upcoming round-trip international journey booked under a SINGLE PNR. Outbound: AHM → BOM → Dubai → JFK Inbound: JFK → Dubai → AHM The first flight AHM → BOM operated by @flyspicejet got cancelled, while all remaining @emirates flights are still active. Issues: -No alternate flight arranged from Ahmedabad to Mumbai -MMT blames airline -Airline says only MMT can modify booking -Promised callback within 2 hours but it’s been 48+ HOURS with NO response @makemytrip says waiting for @emirates approval, but airline says they never received any approval request from @makemytrip . We are NOT asking to change our travel dates. We only need: -An alternative flight from Ahmedabad to Mumbai, OR -Permission to directly board from Mumbai for the remaining Emirates journey. This is an international family journey scheduled next week and passengers are left completely helpless. Need urgent resolution immediately. @makemytrip @makemytripcare @emirates @flyspicejet #MakeMyTrip #PoorCustomerService #FlightCancellation #TravelIssue