lena

@ConEdison Why is your customer service consistently so rude and dismissive? I was even told there’s no way to leave feedback. This is unacceptable—customers deserve basic respect. Fix this.

@RossStoresX Ross has permanently lost my business. I came to return an item with receipt and tags at a different location ( 20 minutes apart) & the "manager" refused to refund me because she didn't feel comfortable because the tag said wallet and it was a Marc Jacob's mini tote

@RossStoresX Ross has permanently lost my business. I came to return an item with receipt and tags at a different location ( 20 minutes apart) & the “manager” refused to refund me because she didn’t feel comfortable because the tag said wallet and it was a Marc Jacob’s mini tote

@eBay has some of the worst customer service I’ve ever experienced. No solutions offered, and the representative hung up on me

@iheartsomestars @UrbanOutfitters They do this all the time! They’ve cancelled so many of my orders.

@UrbanOutfitters -I'm confused. I placed my order at 10:05 drop day and my order gets canceled ?? This is not right. Can I get an explanation ? #baggu #urbanoutfitters #sanrio

@UrbanOutfitters bad customer service. Sending me the wrong items and then expect me to out of my way to return them. Maybe stop sending items that I didn’t order! Take accountability for your actions for once! Oh we can give you 20% for next time for an item I can’t even use!

@facebook My marketplace acct has been banned with no explanation. I haven’t violated any rules! I have a seller who purchased my custom art and I can’t reach the seller or access my account. I don’t understand how you treat people this way. Can someone help me???

And we're back 💙 So sorry for those who were unable to access Facebook earlier today.

@facebook what did you do to my market place acct? You banned my acct? No explanation in the middle of a pending order. I can’t reach seller or access my acct. I have reached to support inbox and gotten no answer. I haven’t violated any rules. I was literally selling my own art.

@askdepop Yeah, I’ve been back and forth with someone from HQ. If you’re gonna provide an option to give feedback and then go in and delete them to benefit you then you’re lying to your buyers/customers. You’re flawed. What other merchant deletes reviews?

@lenatweets20 We'd be happy to look into this further and provide clarification around why the feedback was removed if needed. Just in touch via email if a thread is already open or using the link in our bio and we'll follow up!

@depop you removed an honest feedback to benefit your sellers. I reached out to seller after 5 days to get an update and they stated it was out of stock. I wrote a review on how cx sold an item they don’t carry and you removed it for seller. Be warned that the reviews are flawed

@askdepop It was 100% true and I have the chat to prove that it. You stated it was fair to both parties. You left your cx hanging. You leave out honest reviews to make it look like the seller is good. Now I know the reviews are not real. Your biz is flawed and fake.

@lenatweets20 We have a feedback policy that outlines what can and cannot be removed. If your feedback was found to be untrue, abusive, or revengeful, it may have been removed in accordance with our policy. You can read more about this here: bit.ly/3VkJI7G.

@askdepop you removed an honest feedback to benefit your sellers. I reached out 2 seller after 5 days to get an update and they stated it was out of stock. I wrote a review on how cx sold an item they don't carry and U removed it for seller. Be warned that the reviews are flawed

@cubii. Horrible customer service. Didn’t want to assist with my unopened product that I was trying to return. Gabe was the manager that would not help me.

@Wendys I stood in line patiently for 30 minutes only for the slowest cashier to tell me they don’t do bigger meals at this location yet it’s on the menu. Why advertise something you don’t even sell?? Disappointed customer.

@NYCSanitation New York at its finest

@VerizonSupport you are garbage. Your service sucks. Your customer service sucks. Everything sucks. Overcharging me when you promised me a different month. Shocker.

@Verizon once again Verizon has failed me. How many reps do I have to talk to get assistance. I was promised something and now they can’t honor it. Don’t promise your customers something and screw them in the end. I’m tired of this crap. Worst customer service.

@VerizonSupport once again Verizon has failed me. How many reps do I have to talk to get assistance. I was promised something and now they can’t honor it. Don’t promise your customers something and screw them in the end. I’m tired of this crap. Worst customer service.

@Verizon sucks! They lie to their customers. Tell you one thing and do another. Horrible customer service. Extremely disappointed.

I unlocked $30 Rush tickets for Nutcracker Rouge on @TodayTix! todaytix.com/nyc/shows/1236…