Amanda Oates

@Betterhelpers Hi Kaisha have emailed you at customer services

@oates_aj Hi Amanda, Thank you for responding. We're unable to send a screenshot of the response. I can provide you with the other half of the communication we're sending to our customers. However, if I attach the full email, it will get cut off again. Warm Regards, Kaisha

@Betterhelpers I asked about why you are planning to remove all music choice from instructors. You did respond but over the character limit so I couldn’t read the whole message. Pls post a response I can read

@Betterhelpers Thanks Kaisha. If at all possible it would be great to get a public response on X so other people can see it and I can share it rather than having a private email response. Eg a screenshot of your longer response?

@oates_aj Hi Amanda, Thank you for reaching out again! We're happy to send you an email if you're unable to view the full message. Please feel free to contact us via Customerservices@gll.org You can put 'FAO Kaisha' in the subject heading Warm Regards, Kaisha

@Betterhelpers change.org/p/keep-popular…

@oates_aj Ticket reference number (5898868) Dear Amanda, Thank you for taking the time to contact us regarding the adoption of Power Music in our classes from 1 March 2026. We understand how important music is to the fitness experience, and we've listened to your concerns. This chang...

@Betterhelpers can you tell members why you have made the decision to only allow instructors to use a restricted playlist?

@Betterhelpers I can’t read your full response

@Betterhelpers I can’t read your full response - only up to “this chang”

@BootsUK can someone please contact me about an order which has not arrived. Thanks

@OctopusEnergy trying to reset my password and the email link you sent doesn’t work. Will this issue be resolved soon?

@SuperdrugHelp Evri have confirmed they have lost my parcel but I can’t get any response from Superdrug re a refund. Can you help?

@_FitSense can you please tell me how to update my password in the app?

@sonos how do I add a song to a playlist? Can’t find this function since app updated

@TheCoopLive @BristolStMotors It’s not working for the Barry Manilow gig can you please sort this out

Official Off Street Parking brought to you by @BristolStMotors is now available to be booked for: 👉Elbow 👉Eric Clapton 👉Barry Manilow 👉Nicki Minaj Book here: am.ticketmaster.com/cooplive/carpa… Parking will be available on a first-come-first-served basis.

@blackwellbooks I’m trying to get an answer from your customer service team about when the order I made 7 Dec will be sent but no-one can give me any information. It’s a Christmas present

@itvMLshow can you put any pressure on energy companies such as EDF who won’t budge on waiving high exit fees?

@edfenergy are you going to drop the fixed tariff early exit penalty charge like @BritishGas and others?

No help at all and I certainly will not be ‘staying in the Fitbit community’ The devices are not fit for purpose

@FitbitSupport versa 2 stopped working - stuck on logo screen. Factory reset not working. Purchased 3 years ago. Can you help?

@FitbitSupport The touchscreen has not worked properly since the latest update - and now it has died completely - is this a known problem?

@oates_aj Hi, Amanda. Thanks for the info and trying to troubleshoot. Please also try restarting your Versa 2 as instructed here: help.fitbit.com/articles/en_US… and changing the clock face: help.fitbit.com/articles/en_US…. If this doesn't help, DM us your Fitbit account email address so we can check. twitter.com/messages/compo…

#heathrowrewards closing accounts due to inactivity with no notification. Wonder how many £ of rewards people have lost?

@HeathrowAirport why have you closed my rewards account with no notice?