olouie
112 posts


Volumes will be written about the decline of @SouthwestAir - went from being a unique, customer friendly and profitable airline to an ultra low cost carrier with horrible service and crazy policies overnight. Alist and preferred are meaningless now. Same bad service.
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@SouthwestAir flight delayed for 1-2 hours for maintenance even though they had 5-6 hours from when the plane arrived before departure. Used to LUV Southwest but now it’s just unreliable and expensive.
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@Uber_Support driver keep missing airport pickup on purpose so I had to cancel, then when rebooking @Uber matched me with the same scammy driver. Please don’t do this, if a rider cancels they do not want to be rematched with the same driver
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Having listened closely to my fellow San Franciscans and our local officials, and after the largest and safest Dreamforce in our history, I do not believe the National Guard is needed to address safety in San Francisco. My earlier comment came from an abundance of caution around the event, and I sincerely apologize for the concern it caused. It’s my firm belief that our city makes the most progress when we all work together in a spirit of partnership. I remain deeply grateful to Mayor Lurie, SFPD, and all our partners, and am fully committed to a safer, stronger San Francisco. ❤️🌁🌉

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@HawaiianAir Would be nice to file a compensation form that doesn’t require time travel to 1980s using a fax or mail. But then again HA will probably just ignore it anyways.
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@olouie Aloha Olouie, we apologize for the frustrating cancellation. Ensuring the safety of our guests is our top concern, and sometimes this may lead to delays or cancellations. If you'd like to file a formal complaint for compensation, you may visit: hawaiianairlines.com/contact-us/ema…. Mahalo.
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@HawaiianAir cancelled our flight a few hours before departure to use the plane to fly to japan instead. To say customer service was bad is an understatement. No wonder they were going bankrupt before @AlaskaAir rescued them with the merger.
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@HawaiianAir please stop having FAs repeatedly asking guest who paid for window seats to close the window shades. Flying is amazing and the views incredible.
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@lizwessel Do the companies you invest in do this (or give away significant amount in ARR as credit)?
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@AlaskaAir why is getting credited the proper miles for partner flights always a huge hassle? Customer care is poorly trained and will continuous lie to customers. As a 100k / Titanium elite this is very disappointing.
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@JTGenter @gatelice_ @TurkishAirlines They, much like Turkey the country, have gone far far downhill in the past few years
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@gatelice_ @TurkishAirlines Yeah we're doing that challenge! And yeah, we were one of those folks that had a positive impression of Turkish Airlines. Not so much anymore!
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You know a flight didn't go well when @TurkishAirlines flight attendants completely shut off the IFE system so pax couldn't fill out the survey that pops up before landing.
Broken IFE, broken WiFi, all 5 economy lavs broken and locked to prevent use, and total lack of service.




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Cool. Inworld TTS is now on top of @huggingface TTS Arena.
Continuing to smash through benchmarks, and still maintaining (by far) the lowest price ($5 / mchar list price).
Doing it for the users :)

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@JTGenter AA FA's have such bad attitudes sometimes. 50% of the time they barely do the bare minimum, 25% of the time they are actively hostile to customers, and 20% of the time do they actually do anything remotely beyond what their contracts require. The last 5% are outstanding.
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On Monday evening, I was kicked off an American Airlines flight from New York to London.
Read the story and let me know if you think it was justified (and if American Airlines broke international aviation law in doing so):
awardwallet.com/blog/american-…
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@AmericanAir Ask me why I dont fly @AmericanAir much anymore? Because the FAs consistently treat passengers badly like what they did to @JTGenter ... big attitudes with not much customer service.
awardwallet.com/blog/american-…
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It takes skill, heart and a whole lot of dedication to do what our flight attendants do every day. As the team members who spend the most time with our customers, they are truly the heart and soul of our airline. They’re resourceful, resilient and reassuring, and they make every journey feel a little more comfortable and a lot more special. To the nearly 28,000 flight attendants at American, thank you for everything you do.
Happy Flight Attendant Appreciation Day!
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@AerLingus how do you manage to not load 3/4s of the food options on a Dublin to sfo flight? The dim sum wasn’t loaded and the crispy plant based bites was just the popcorn chicken dish with the chicken removed.
At least the flight staff were also very snippy and untrained 😂

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